Business ProfileforQuality Comfort Heating and Air Conditioning, LLC

Hello, In 2016, I purchased a home and the sellers put in a NEW ****** Furnace and Air Conditioning unit with a heat pump. In 2017, I started using Quality Comfort Home Services for all my diagnostics, repairs and tuneups. In June of 2019, Quality Comfort installed a new compressor that had stopped working. Total cost- 1298.00 dollars for labor ONLY. The compressor was under warranty. On January 7th of 2022, the compressor AGAIN stopped working in the middle of winter. I had four companies involved. Company one came out the next and said compressor stopped working and gave me an estimate to repair or get a new unit. Both options were very high. On Monday, I had Quality Comfort come out since they were not avail. until late Saturday and were coming out for the same scenario - compressor out. They assessed situation as company one did with a high estimate coming the next day on Tuesday. During this time, we ran on auxillary mode for heating until company number 3 and 4 came out. Finally, company 4 said, "let's investigate thoroughly what has happened the past few years with the compressor and check for reasons WHY it's going bad". Company 4 discovered it needed a crank case heater to go along with a new compressor. They cleaned out the acid in the line and also changed the small filter casing at the furnace. None of the other companies including Quality Comfort Home Services, considered doing or part of the estimates. Company 1 and 2 had estimates at 5500.00 to 6000.00 dollars with replacing unit outside. So, a new unit in 2016, another new compressor changed out in June of 2019 and now in January of 2022 a THIRD compressor changed without a CRANK CASE HEATER installed to avoid problems of cold weather and pressure. Quality Comfort refused to fix the problem and wanted to replace unit outside at 5500.00 dollars. Company 4 charged 1900.00 dollars for parts and labor. This included: new freon, new compressor, new crank case heater and filter near furnace. Thanks!