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Business Profile

Restaurants

Gold Star Chili, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gold Star Chili, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Gold Star Chili, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On 10/27/2022 I went to the Gold Star Chili @ **** ******** *** and ordered 8 cheese coneys and fries. The employee gave me cold fries and when I asked for fresh fries she tried to put them back in the fryer to re-cook them. I told her that I wanted fresh fries and she then tried to give old fries and the manager had to throw the old ones out because she refused and had an attitude. It then seems that when she was bagging the fries she dropped some on the ground and then put them in my bag and handed them to me. The coneys I ordered were soggy and cold because I had to wait an extra 15 minutes after given the coneys for the fries before I could go home. I reached out and filed the complaint with Gold star along with photo of receipt and explained the problem and stated I wanted my money back, they sent me a $10 gift card instead. I don't want the gift card, I want my $20 back!!

      Gold Star Chili
      **** ******** ******
      ************* *****
      ###-###-####

      Business Response

      Date: 11/08/2022

      I sent him an email apologizing for his experience: 

      Thank you for contacting Gold Star regarding the fries and the hospitality at our ** ******* location. I sincerely apologize for any inconvenience you have experienced.
      We really appreciate you helping us to learn more about your specific experience. We are always looking to be better and do better so your input is really valuable to us.

      Please know, that in addition to the 11 team members at headquarters who review this feedback, this feedback will also be shared with the store owner and the appropriate team members.

      Again, thank you for bringing this matter to our attention.
      All the best,
      Melissa
      (On behalf of the entire Gold Star team)

      *** the issue was with the fries (which he was not charged for on the receipt) and the hospitality.  I sent him a $10 gift card. 

      Thank you,

      Melissa

      ###-###-####

      Customer Answer

      Date: 11/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      The whole experience was BAD!! As I explained numerous times, I had to wait for fies snd the issue was that my coneys were and meal was ruined having to wait for the fries, I ordered everything then paid for what I ordered!  Not my problem the waitress who is the problem in this complaint didn't ring up the fries, I was until you brought it to my attention, under the impression I was charged for the fries!  As a result of having to wait my coneys were turned into a soggy mess and I wasn't taking the chance more problems would arise if I asked for new coneys.  The issue is what I paid for was ruined because the business failed to do their job and provide me with fresh edible coneys and decent customer service.  Seems like they don't appreciate our business and want our continued patronage!


      Regards,

      ****** ***********

      Business Response

      Date: 11/10/2022

      I would be happy to send the customer another $10 gift card.

       

      Customer Answer

      Date: 11/10/2022

      Better Business Bureau:
      That would work
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ***********

    Gold Star Chili, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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