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Business Profile

Restaurants

The Filson Queen City Kitchen and Bar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went for an advertised meal and was refused the meal and told it was wrong. The advertisement was on the internet and posters. The server left us went and marked off the day and never came back. Then we call to talk to the manager and was told he can’t take any calls right now.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, June 24th of 2023 around 330 pm, myself and my family came into your establishment to enjoy a lunch together. I ordered two orders of your grippo chicken, two orders of spinach dip, and two soft drinks. My order came up to 80 something dollars and I paid with my Apple Pay/ cash app card and added a tip. Today I was sent an updated bill for 196.22 and I am pissed. I usually don’t even put tips on cards just for reasons such as this. I immediately called and the manager that I spoke with stated she could not find my check. I am upset and would like a return of my money. This literally has made my experience with The Filson horrible.

    Business Response

    Date: 07/03/2023

    My name is Micah M****, and I am the General Manager at The Filson.  I apologize about any inconvience this may have caused, and I would also be frustrated at this situation.  My manager did let me know they spoke about this over the phone, and I looked into it myself as well.  As previously discussed, this is an issue on CashApp's end.  I have spoken with multiple businesses in the area who have had this same issue and as a result, stopped accepting CashApp, as have we.  I also included a screenshot of news articles with CNET, Fox, and USA Today reporting on this exact issue from the same time period as this transaction.  I found these via a google search.  

    I can not issue a refund for this order beacuse there are no issues on our end, as can be seen from the attached receipt.  I can not issue a refund due to a mistake on the part of CashApp/the guests bank of choice, because this would be detrimental to my business.  If i could help I would, and hope CashApp is able to solve this issue, if they have not already done so, as was stated in the news articles.

The Filson Queen City Kitchen and Bar is NOT a BBB Accredited Business.

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