Reviews
This profile includes reviews for Solgen Power, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromObie Jay H
Date: 12/24/2024
1 starObie Jay H
Date: 12/24/2024
Run Forest Run. This company is a scam from the get go. I had my panels installed in July of 2022. The cost was almost 50K and they have never really worked and you can hardly get anyone on the phone. I was told there would be a device installed so I could monitor them on my phone, that never happened and according to my electric company they put out was less than what they say they are doing. **************** is nonexistent and they put a lean on my house which was never mentioned at purchase. The system in October provided 36 KWh and the usage was 1200 KWH. DO NOT BUY ANYTHING FROM SOLGEN. And apparently in the fine print they have disclaimers that anything you were told by salesman or anyone cannot be used in lawsuits and is only for example and reality. I would give them a negative 5 if I could.
Solgen Power, LLC
Date: 12/30/2024
Thank you for sharing your feedback. We sincerely apologize for the frustrations you have experienced with your solar system and our customer service. We understand that you have not received access to the monitoring app, and we sincerely apologize for this oversight. We have created a tech support ticket to resolve the issue and get the monitoring app info to you. We are committed to ensuring that you have full visibility of your system's performance moving forward. We also noticed that the monitoring is not providing accurate data at this time. Rest assured, this does not mean the system is not working it just means we are not getting accurate data right now. If there are additional issues once we get you back online, we will provide you with the next steps.Additionally, wed like to clarify that the lien placed on your home is managed by the financing company, not by us. We do not have control over this process, but we encourage you to reach out to the finance provider directly if you have any questions or concerns regarding this. Their customer service number is ************.We also want to ensure that you are fully informed about the details of your system and its performance. Our customer service team is reaching out to discuss your concerns and help you better understand your current setup. We aim to provide a positive resolution and restore your confidence in your solar system. Please contact us directly if you have any additional questions or need further assistance at ************.Review fromJerry D
Date: 04/21/2024
1 starVery dishonest company. Turned an 8600.00 job into 24500 Tucson. ***** ******Review fromPhyllis O
Date: 10/30/2023
2 starsMy system was installed on March 29, 2023. At some point, 4 of my 37 panels malfunctioned . This was discovered in June. I have been waiting for someone to come and check out the problem for several months. The day that was scheduled for the repair, I got a call cancelling the appointment. The reason given was that the crew had quit. I contacted Solgen about it again several weeks ago and was told they would be in touch with me, To date, I have not heard anything. While the other panels are functioning, I am losing energy credits from the panels that are not working properly. I was also told they would repay me for the energy credits. I have not received the LED light bulbs to replace the standard bulbs in my home that I was promised, either. When I have actually spoken to someone, they say they can see the request but it has yet to be filled.. Crickets. Now I am concerned that if more panels malfunction, I will be stuck paying off a large loan for a system that doesn't work. This could develop into a lawsuit if something isn't done about it.Review fromSteven T
Date: 10/22/2023
1 starSteven T
Date: 10/22/2023
Absolutely horrible experience so far. Install was in February. Got rescheduled a half dozen times. Never hooked up to the electric panel until August. Finally got turned on in august to find out one of the panels doesnt work. Still not working in October. Paying this much for anything I would expect some professionalism but just the opposite. Nobody ever calls back. Still waiting for them to reschedule my service call for the panel not working. Also since they took so long on the instal they cost me the whole summer of saving power for the winter. Now I will likely have loan payment and electric payments. Ever time I call its the same answer. Someone will call within the day but never do. Horrible experience 100% do NOT recommend . They apparently cant find contractors. If this is how they treat customers that are paying $70,000 for the service I can just imagine how they treat contractors they have to paySolgen Power, LLC
Date: 10/24/2023
We hear your frustrations, project delays can be extremely frustrating, only to get to completion and there are more issues to address. Your system is covered under warranty and we will work to get this completed. Reviews like these are not ones we want to see but we appreciate the feedback as we make changes to improve services. Feedback like this is crucial to that process.Review fromTracy B
Date: 09/22/2023
1 starTracy B
Date: 09/22/2023
Not sure where to begin, not enough characters to say everything. bottom line is this company starts off well but lacks follow thru. Try calling and you always get sent to a different department and very rarely do they call back, you the customer have to make the effort cause they won't. Started this process back in March and just now got it up and running do to a number of miss schedule on their part. 1. didn't realize it was a ground install so they bumped it out a full month cause they didn't have a crew for my area. 2. ground crew prepped for the wrong set up so the system installers couldn't finish their job the next day, had to reschedule all that to finish it correctly, 3. backfill job got scheduled 3x and after a month of I did it myself because we having small animals and 2 very young grand kids living with us I did it myself, still waiting on getting reimbursed for those charges. Keep in mind this whole time I have had to call, email and or text to get anything done. also they installed frame system with a cordless impact which anyone who works with them knows they are for loosening nuts not tightening so I had to go thru with a torque wrench and snug the nuts up. I also had to clean up the kindorf that they cut off, they left very sharp edges that hang out on both ends. The crews are very professional but the company just doesn't seem to care much about the customer once they have you under contract.Solgen Power, LLC
Date: 09/25/2023
We are deeply sorry for the delays you've experienced with your project. We understand that every project is unique and comes with its own set of challenges. We are delighted that your Permission to Operate has finally been approved, marking a significant milestone in this endeavor. In light of the inconveniences you've faced, we want to make amends. Our Customer Support team has taken prompt action and added you to the payment sheet for a 50% reimbursement of the cost associated with trenching on your project. Your satisfaction is of utmost importance to us, and we hope that this gesture helps alleviate some of the frustration you may have encountered during this process. We appreciate your patience and understanding throughout this journey, and we remain committed to delivering a successful project for you. If you have any further questions or concerns, please don't hesitate to reach out to our team. We are here to assist you in any way we can.Review fromAnnelise S
Date: 07/27/2023
2 starsAnnelise S
Date: 07/27/2023
Everything started out well. They came last week to upgrade my electric panel. Solgen left an outlet in my garage with an output of 236 instead of 120. This fried my garage door opener and a radio. I contacted the company 2 days after, once we realized the extent. I've called customer support but no one is ever available. I've left messages, sent emails, sent texts. No one has contacted me and I continue to live with the fire hazard they left behind. **************** is horrible. I want someone to reach out to me and get this resolved.Solgen Power, LLC
Date: 08/01/2023
Upon our response today, we see we did get this scheduled for 7/31. Any damages caused by the installation are covered by Solgen Power. We are sorry for any inconvenience this may have caused.Review fromCheryl M
Date: 07/26/2023
5 starsCheryl M
Date: 07/26/2023
I support the concept of green energy and always wanted to take part in using solar in some way. We drive hybrid vehicles and believe in the need for lower carbon emissions. As educators my husband and I want to do our part to reduce our impact on our fragile environment.Solgen Power, LLC
Date: 07/27/2023
Thank you for joining us in our mission to make a brighter future for our people! Renewable energy is important and thank you for choosing Solgen Power to invest in power ownership!Review fromJeanne S
Date: 07/17/2023
5 starsJeanne S
Date: 07/17/2023
I love having solar panels on my roof! I have benefited greatly on my energy bills and it feels nice to be helping the environment. In addition, the installers made them blend with the house and my neighbors tell me how nice it looks!Solgen Power, LLC
Date: 07/19/2023
We are so happy to help. Congratulations on making the switch to Solar and taking the step towards ownership of your power! Thank you for sharing a good word about our services and we are also glad we met your expectations.Review fromZach H
Date: 07/17/2023
5 starsZach H
Date: 07/17/2023
Solgen has been very communicative and worked with us through a few delays outside of their control. We are very happy with our new system and already seeing a positive impact.Solgen Power, LLC
Date: 07/19/2023
Thank you for taking the time to share your experience, a five-star rating goes a long way! We are glad to have been of service. welcome to the Solgen Family!Review fromCarol A
Date: 07/14/2023
5 starsCarol A
Date: 07/14/2023
I have purchased solar panels from Solgenn Power and I'm so excited about the prospect of working with this company to do something beneficial for our planet in the form of solar energy. They have been a great company to work with from start to finish and we're there for me to help straighten out any rough spots in the process. They worked with the city and the utilities company in ********* to make sure they had the permits and inspections needed to complete this project. I would recommend Solgen Power as a company that's great to work with in taking on a project that's worthwhile for all.Solgen Power, LLC
Date: 07/19/2023
We are so grateful for your glowing review, and appreciate your recommendation. Thank you for your five-star view, please let us know if we can be of further service! Congratulations.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.