Business ProfileforTablo

I purchased a Tablo 4th Gen tv unit in Dec 2023. On June 8th, 2024 the unit died. I contacted Tablo customer service and waited. They suggested the plug/power supply likely failed and gave a code to order a free replacement. When it finally arrived it was not the fix. The unit was indeed dead. Support requested a video as proof, I obliged and they finally replied 4 days later requesting the order receipt and my shipping address. I again obliged. I realized on June 17th further in the email thread that I had been CC'd into another customer (****** ******* aka *********************). Not only did they send me his screenshots and info but he probably saw mine. This is a huge security risk in my opinion. I called and spoke to an overseas support person at this point and she openly told me that a refund had been issued to my ******** ******* card ending in ####. I explained again that they aren't listening and are giving me someone else's information which should be a security issue for them. She proceeded to request I send screenshots of MY email showing the mixed emails so they could further investigate. I politely refused and she ended the call. Their practices are clearly an issue of concern to their customers.