ComplaintsforTire Discounters, Inc.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  By far the worst experience I had with them. I took my coupe in to get a wheel alignment. Dropped my car off for a wheel alignment and when I come to pick it up, my car is dead. So the store associates jumped it for me. But then, my windows were not functioning properly. Every time I wind them up, they wind right back down and will not stay up. I tried reprogramming them, let *** attempt to reprogram them as well, and even bought a new battery yet the windows still will not go up. So now, an ordinary wheel alignment has turned into a $300-$400+ problem. When I went back to the store to ask for a diagnosis, one of the associates raised his voice and got hostile at me because I kindly told him to hush since he was not present when the car was getting serviced. It was Sam who was there so that is who I wanted to speak with, Nobody was willing to take accountability for causing this malfunction to my car and even claimed, "It was a bad battery anyway." But the car was working perfect prior

  Business response

  10/14/2021

  Our apologies that we did not meet your expectations!  We have created a customer service case for the regional manager to review.  We will be in touch soon!

  Customer response

  10/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Failure to promptly reach out to me

   Failure to address issue at hand

   Failure to provide good contact information

  
  Regards,
  
  ****** *******
  

  Business response

  10/18/2021

  The notes in the case state that a voice message was left on 10-14-21. Please email *************************** "attn: Frank" with the best number to call. We will alert the Regional Manager today to attempt to call you again at the number we have, and then update if not correct. Thank you!

• Initial Complaint

  09/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to tire discounters on ** ** ******** ** this morning at 830 am, I dropped off with the manager Clare she did the work order on my car and told me she noted the scratches on the door and I acknowledged that, I went in and left my key and went to work. I came back around 11 am maybe noon and paid and got into my car, noone mentioned anything that had happened to my wheels or anything. I get in my car it shakes at 40mph now. So I was leaving work around 530pm and I noticed on one wheel it had grooves dug into my chrome wheel on my car, so I walk around the car and all 4 have scratches on them around the lug nuts. I called them to have the manager Gavin look at what had happened and yes I was upset but anyone would who just spent over 800 dollars for tires. And Gavin told me him and the other manager Clare worked on it together. So I showed him the marks and he was telling me that I did it and I said to bring out the other person who helped and she also said it came in like that.

  Business response

  09/29/2021

  Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have pulled up your invoice and have created a customer service case to be reviewed by the Regional Manager who will be contacting you within 48-72 hours, not including weekends. Thank you for being a valued Tire Discounters customer, we will be in touch soon!

  Customer response

  09/29/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ****
  
  I do not accept this, the regional manager called and gave me the sake bs as the store manager and said they are not responsible, this was done by the managers there and won't own up to there mistake and blames me for it

  Business response

  10/05/2021

  The customer claims Tire Discounters (TD) damaged his wheels when tires were installed.  The wheels are 8 years old with over 100k miles on them. Wheels have varying degree and types of defects that customer is concerned about ranging from dust and rub marks which can be easily cleaned with a cloth, to scratches, pitting and flaking of wheel coating and chips. Flaking, pitting, and cracking of coating is due to age. Damage areas are away from contact points of TD equipment during service. Customer has sent pictures and has been advised that we are not liable for damages due to age or wear on wheels, and that other damages are no where near the contact points of our plastic and rubber tools that make contact with the wheel itself. Customer has stated that he is not satisfied and wants new wheels provided and installed for free which we are declining. Tire Discounters considers this matter closed and will not review any further.

  Customer response

  10/12/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  
  ***** ****
  
  

  Customer response

  10/13/2021

  I have paper work where I had to get my tires rebalanced and new lug nuts put on, tires were all out of balance and the lug nuts were jammed inside the wheel hole like it wasn't even flush against the wheels I got my car re fixed at* * * * tire in ******* and they seen the issue before I told them

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/15 took my car to Tire Discounters near my home for inspection because my emergency break light would flicker off and on. They called me back the next day to tell me that I need all kinds of things done to the car to "be safe" New Tires, New breaks, rotors etc.. Totaling $ 777.31. I figured that they were taking advantage, because that's what auto shops do if you are a woman or a consumer that doesn't have car knowledge, but I didnt have the time to shop around for another quote. I allowed them to do the work. They drove it around the corner and parked it back at my place (because I was in a rental and couldn't drive two cars). They next day (Saturday) I drove the car and something felt like it fell out of the bottom and was dragging on the street. My breaks out gave. I almost got in a car accident and I had to coast for miles scrapping along the way with my hazard lights flashing until I could get to safety. The car is now worse off then it was when I took it to them.

  Business response

  09/21/2021

  Our apologies that we did not meet your expectations, not what we want to have happen! A customer service escalation case has been created for the regional manager to review.  She will get back to you within 48-72 hours, not including weekends.  We'll be in touch soon!

  Customer response

  09/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Mrs. Tammy Beck,
  
  
  Hello. I am responding to your message that reads:
  
  Dear ***** ***:
  
  This message is in regard to your concerns submitted on 9/20/2021 against Tire Discounters, Inc..  Your complaint was assigned ID ********.  We received the business's response to your concerns and you can find the contents of the message below or attached.
  
  To assist us in bringing this matter to a close, we would like to know your view on the matter. 
  
       * Has the company addressed the issues of this dispute? 
       * If not, why? 
       * If an offer of resolution was made, has the company fulfilled the proposed offer? 
  
  Please submit your written thoughts via online system, fax or mail within 7 days."
  
  
  Since I posted the complaint I returned my car to Tire Discounters to have them fix the car correctly. Thirty six minutes after the shop opened an employee named Tracey called me and said, "Yea Hey, This is Tracey from Tire Discounters to let you know that your vehicle is all set for pick up" 
  
  
  I called back and asked how can a car that fell about on the express way exit be "all set" and ready for pick up 36 minutes after you all open? He said, " Cause I got to it soon as I got in. Look, the wheel weight just came unglued. It was no big deal. It's ready for pick up alright?!"
  
  
  Mrs. Beck
  Absolutely not! That is terrible customer service. No apology offered. And I don't know much about cars, but the word "unglued" should not be involved when speaking of a car's breaks or it's wheels. I had to rent a second vehicle while they worked on the car the second time. When asked that they reimburse me for the rental that was needed due to their negligence, he responded with "That's above my paygrade so you gon hafta take that up with corporate."
  
  
  I filed a complaint with the corporate office and called 3 times, leaving messages for Melanie R******* ###-###-####. I have not heard back from her.
  
  
  I was scared to drive it, but I picked up my *** **** from them late last night. I am not trying to get over on them like they did on me. I just want professionalism and fairness. It's bad enough that they over charged me, broke my car further and put my life in danger, but now won't offer any sort of refund for the poor service or the reimbursement of the rental? No. I don't accept that.
  
  
  They should give me a partial credit back to my card for the ****** services rendered and/or pay for my rental car. I am not one to complain usually about poor service because it's the world we live in and it's the risk we take as consumers.
  
  
  But this one hit differently since I was almost in a wreck. I am a single mother. If something would have happened to me, what about my son? They put not only my life in danger, but the lives of those on the road near me and they are so nonchalant about it. I am positive that I am not the only woman, only customer that they have taken advantage of in this way, but I will not be one that just walks away upset with an "Oh well" 
  
  
  They are being given this opportunity to try and rectify the situation professionally and quietly. If they refuse, Channel six news will be on their property with cameras rolling and their legal team will be hearing from my lawyer. This is not right and I will not back down. Credit my card stop treating trusting consumers this way. 
  
  Regards,
  
  ***** ***
  

  Business response

  09/24/2021

  The regional manager has been out on PTO and someone else is covering. This has been escalated, our apologies!

  Customer response

  09/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  To assist us in bringing this matter to a close, we would like to know your view on the matter. 
  
       * Has the company addressed the issues of this dispute? Yes, It was addressed. On 9/24/21 a manager called me back to say that Tire Discounters is taking no responsibility for the issues had with my car and poor service. He only offered an apology and said your claim has been denied. He said that even though a part (came loose (sticky something) that in his opinion the car was still drivable

  
       * If not, why?  He refused to credit the portion of the $777.31 that was labor even though they did a bad job. He reused to cover the second rental I had to get due to their mistake.

  
       * If an offer of resolution was made, has the company fulfilled the proposed offer? Only the offer of an apology was given. 

   

  
  Regards,
  
  ***** ***
  

  Business response

  09/27/2021

  According to the case notes, the regional manager has left at least one voice mail.  I have asked the RM to reach out to you again.

  Customer response

  10/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Tire Discounters responding to the BBB saying that someone will call me resolves nothing. Steve already called and said that Tire Discounters denies my claim. He only offered an apology. I can't credit my card with an apology.

  That is not a satisfactory answer and you are wasting my time and the time of the BBB with these passive responses of stating that you will have someone call me. Tire Discounters response needs to be that they will credit my card what was billed for the labor charged by them for the terrible job done. I should only be charged for the tires and breaks. They should also reimburse me the $164.00 that I had to spend on the second **** rental when I had to take my car back to them to fix correctly. This will resolve the issue in my eyes. Please just do the right thing and train your mechanics to care and realize that people's safety are in their hands. It's not just another car to work on, It's someone's life they are gambling with.

  Regards,
  

  ***** ***
  

  Business response

  10/05/2021

  Customer believed that there was a mechanical failure when she heard a noise. On inspection, the store found a sticky weight had fallen off the wheel and we rebalanced. There was no mechanical failure and the loss of a wheel sticky weight used to balance the wheel is not a safety concern and unfortunately does happen. We rebalanced the wheel and apologized for the issue. Any claim for a refund has been denied and will not be reviewed any further.  Tire Discounters considers this matter closed.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i am unable to fully describe the incident in 1,000 characters I have uploaded my written statement:

  September 5,2021
  
  ******* *********
  
  ###-###-####
  
  I went to Tire Discounters on 6-24-2021 to get my tire replaced. I informed them that my spare was on it and the busted tire was mounted under My van. I requested the spare go back under my van, and the new tire be placed on. I was charged $50
  
  
  A month later during my oil change, it was discovered the busted tire was still underneath my van. I contacted Tire Discounters to rectify the situation. They  informed me to come in and they would take care of it.
  
  
  I went to my appointment and told them I just wanted the busted tire out from under my van and the spare back underneath. I was there for over an hour before the GM, Todd G****, told me that they were having issues with the cable and may not be able to remount the tire. I asked them if they used an impact on my car because it specifically said not to. Much to my surprise, I was told they did and that they do it all the time. The GM went on to explain that this is very common and they cut these cables off once or twice a week. The GM informed me that it was nothing they did or I did and blamed the Ohio weather. The GM also informed me that they were unable to fix the broken cable. So I now have the tire that I paid for which is now the spare and since they broke the cable under my van  the spare is now in the inside of my van because I have nowhere to put it!
  
  
  After that, my mechanic took a look and noticed that the bolt that held the cable was completely stripped, due to the excessive use of the impact and the mechanism was broken.
  
  
  
  8/3: called left voicemail, ms R******* called me back and listened to my information. She informed me that she would be opening a case and it would be investigated. Ms R******* told me someone in management would be reaching out to me. Ms. R******* told me she would email me with the information pertaining to the investigation and if I did not receive an email within the hour to call her back. I never received an email and I called and left a voicemail. 
  
  8/4 called R******* again and left a voicemail
  
  As of today 9-5-2021 I have had no response from anyone at Tire Discounters to rectify  the situation that has been wrong since June!

  Business response

  09/09/2021

  Thank you for the feedback, we appreciate the feedback ******* and our apologies that we did not follow-up as promised (we are reviewing that as well!) We have opened a customer service escalation ticket and the regional manager will be in touch with you within 48-72 hours, not including weekends.  We’ll talk to you soon!

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The focus of the complaint is damage to my vehicle during a recent visit to have a leaking tire after a complete set of tires replaced. Please see attached word document for the full complaint I had sent through the Tire Discounter corporate website to attempt to get someone to attempt to resolve this damage. I have also attached photos and estimate for repairs. As of today I still have not been contacted.

  Customer response

  09/02/2021

  Complaint details and estimate also attached along with photos.

  Business response

  09/03/2021

  Thank you for the review, we appreciate the feedback.  Our apologies that we did not meet your expectations! We have pulled your paperwork and opened a customer service ticket, the regional manager will be in touch with you within 48-72 hours, not including weekends.  We’ll talk to you soon!

  Customer response

  09/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Per phone call from ******* **********:  As of today, I have not heard back from the regional manager as indicated in the business's previous response.
  
  Regards,
  
  ******* **********
  

  Business response

  09/21/2021

  I have escalated to the regional manager for an immediate response. Our apologies for the delay!

  Customer response

  09/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* **********

  I have not heard from anyone regarding this as yet.

  Business response

  10/05/2021

  Escalated to the regional manager for immediate contact.

  Customer response

  10/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* **********

  Still no contact by the regional manager.

  Business response

  10/07/2021

  Our apologies, we have escalated your case above the Regional Manager for immediate contact.

  Customer response

  10/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* **********

  Today is the 6th business day from the last response and still have yet to be contacted by anyone regarding this. I have been attempting to resolve this since 8/24/21. I had originally thought this may have been limited to a local store issue but being this has been at the corporate office level since 8/27/21 there appears to be a larger customer service issue with this organization. The most disappointing part is I had in the past had great customer service previously and given many referrals. I really hope i hear something soon.

  Business response

  10/15/2021

  Once again, our apologies!  This has now been escalated to the VP of store operations.

  Customer response

  10/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  
  
  Regards,
  
  ******* **********
  

  Business response

  10/20/2021

  We have no "new" updates at this time other than the regional manager and loss prevention are reviewing the photo's emailed to us by the customer.

  Business response

  10/25/2021

  The pictures submitted by the customer has have been sent to loss prevention for review and has been escalated for response.

  Business response

  10/25/2021

  We have escalated, the pictures are being reviewed by the VP of loss prevention.  There is no further update at this time.

  Customer response

  11/02/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Tammy, Rick,
  
  Just wanted to give you an update on this case.
  
  On 10/15/ 21 I finally received the one and only call from Caleb B**** the region manager for Tire Discounters stating “I hear you are upset that nobody had reached out to you regarding this issue”. So apparently someone is getting the information from the BBB site and forwarded it to him. During this conversation he stated that they had decided they were not responsible for the damage. I said you may want to look at the damage yourself before you make this decision which he agreed.
  
  On 10/18/21 we meet at the Middletown store so Caleb could see this for himself. After inspecting the damage he agreed the damage most likely did happen in their facility. He took multiple photos and said he was sending them to their Loss Prevention Manager because they were the ones who would be issuing a check for the damage. At this time Caleb said he would call me in a couple hours. I never received any calls.
  
  On 10/19/21 a message was posted on the BBB site from Frank G******** the Sales and Customer Support Manager to forward the photo and documents that were uploaded in the BBB case file to his email which I did. His reply was he was updating this case file so the RM can review ASAP and he was forwarding this to the Loss Prevention Manager as well. This is the last correspondence I have received from Tire Discounters to date.
  
  Since then I have sent 2 emails, one on 10/22/21 and one on 10/29/21 asking for an update. Earlier today I also called Frank G*********’s office and left a VM looking for an update.
  
  I had thought we were going to be able to resolve this after our meeting on 10/18/21 but for some reason nothing has moved forward since.
  
  Thanks and Best regards
  ******* **********
  ************

  
  
  Regards,
  
  ******* **********
  

  Business response

  11/02/2021

  This issue has been resolved. The Division Director has talked with the customer today (11-02-21). A refund has been requested and will be issued once customer signs and returns a "release of claims."  TD considers this matter closed.

  Customer response

  11/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Sorry I have been out of town. Yes this is finally resolved. Thanks for your assistance with this. 

  
  

  Best regards,

  ******* ********** 

   

• Initial Complaint

  09/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  8600 Beechmont location, August 30-31, 2021. I was told when I checked in at the counter, that there would be no charge to fix my tire leak, since a screw was in the middle of the tire. (If screw was in the corner or side, I would have to pay). After the mechanic Bill took my tire off, he told me he had to order a new tire and that would be $155. When I told him what I was promised when I checked in, plus that the tire was just bought in April, he then said he would take care of it, and to return the next day... Next day he wouldn't give me the key back until I paid $140.94, or he was going to take the tire back off.

  Business response

  09/03/2021

  Thank you for the feedback, we appreciate it.  Our apologies that we did not meet your expectations! We have pulled your paperwork and opened a customer service ticket, the regional manager will be in touch with you within 48-72 hours, not including weekends.  We’ll talk to you soon!

  Customer response

  09/03/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Store Manager called me & apologized for his workers' lack of communication & lack of honesty, but wouldn't refund. The Regional Mgr hasn't contacted me, nor anyone else.

  
  Regards,
  
  **** ****
  

  Customer response

  09/15/2021

  Not only was I told it would be a no cost repair/replacement, I have since discovered that the new tire they installed was NOT the same as the one they took off. It is a step down, cheaper tire. Operations Manager did contact me but was unwilling to do anything.

  Business response

  09/21/2021

  This was noted by the regional manager in his case notes on 9-09-21: "Spoke with **** and covered in depth what was done to take care of him and clearly it was no longer a simple repair when he was told we had to order and replace the tire. He said "if I wasn't refunding his money he didn't want to talk to me anymore and hung up." Tire Discounters considers this matter closed.

  Customer response

  09/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are:

  1. I was told it was a free repair when I checked in

  2. Then when I was told that the tire needed replaced, I was told it would be free since that's what I was told when I checked in

  3. Then they didn't even put the same tire back on, the put a cheaper tire on than the one I paid for! Now I have one tire that doesn't match the other 3!
  
  Regards,
  
  **** ****
  

  Business response

  09/24/2021

  Unfortunately, our position has not changed.  "Spoke with **** and covered in depth what was done to take care of him and clearly it was no longer a simple repair when he was told we had to order and replace the tire. He said "if I wasn't refunding his money he didn't want to talk to me anymore and hung up."” TD provided the customer with Road Hazard warranties after the fact on all tires, as a courtesy, which we did not have to do. The cost of the Road Hazard warranties for all his tires to be covered was approximately $40 less than the cost of replacing one tire, and now the customer has three-year protection on all four tires.  We are not refunding the cost of the tire as he was not charged for a tire. TD provided the best possible service and outcome for this circumstance. Tire Discounters considers this matter closed.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/31/21.Regarding the service of our 2010 ***** ******. First my husband paid $1,500 for struts, brakes and rooters, tune up, oil change,air conditioner serviced. Then few days later after the work was done and while car was being driven the brakes went out completely. There wasn’t an issue with brake line no brake leaks no lights on nothing prior to the other services done. Wasnt told nor mentioned while all the other services were done. car was towed back up the location west Chester Ohio that’s when he was told that the brake line was rusted. Which is something that should’ve been mentioned while they were fixing the brakes there’s no way that was not seen when the work was done so that was a complete act of greed blatant disregard for safety. Our daughters and grandkids ride in this vehicle,it’s not safe at all but TD took our money. Mike S**** cussed,rude,threatened and called the police to the site.They caused other problems that wasn’t happening tech said”mike handled it wrong”

  Business response

  09/03/2021

  Our apologies that we did not meet your expectations! The regional manager is involved with your concerns based on previous contact and a customer service escalation ticket has been created.  We will be in touch soon!

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 29, 2021 I took my 2015 ***** ******* to TireDiscounters on * **** ******* in *********, Indiana. I had 4 new tires put on and took the stores suggestion on which ones to get. August 21 I came to notice a flat tire on the front passenger side (the car dashboard alarms were reading 17-10 PSI. On Monday August 22 I had the car towed to Tire Discounters on * **** ******* to have the flat repaired/replaced- which ever was necessary. A store associate told me there was a leak around the seal and it was fixed. Tuesday August 23 I wake up to the tire PSI reading in the teens again. On Tuesday I had it towed back to Tire Discounters where I spoke with the manager Nick. Nick said they’d get it taken care of for me, I requested a new tire if that’s a certain fix. Wednesday August 25 I have a flat tire again PSI reading in the teens. I am at a loss how to get a new tire - Nick told me I don’t need one, the one they put on is “fine”

  Business response

  08/26/2021

  Our apologies that we did not meet your expectations!  We have opened a customer service ticket, the regional manager will be in touch with you within 48-72 hours, not including weekends.  We’ll talk to you soon!

  Customer response

  08/26/2021

  The regional manager did contact me directly, it’s unfortunate it took this extreme of severity to get my problem resolved. They claim my tire was replaced with a new tire. We got the car back today around 530 pm, it has yet to sit for long enough to tell if the problem is resolved based on the length of time it took the last 3 “fixes” I do hope the problem is resolved, as for now I can only speak of it being temporarily resolved. 

• Initial Complaint

  08/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 3, 2021, I brought in my 1997 ***** **** *** pickup for 4 new tires. I was told [ after the sales guy examined the vehicle and I had shown him a picture of the tire] they would have to order the tires in from another store. As we were moving to the West coast in less than a week, it was OK’d and they required a $100 deposit. I discovered after the tires didn’t show up when promised, they had ordered the wrong size [*********~COO~Evolution], when the correct size was [*********}. I found the tires in stock at a nearby store and had them installed – returning to Tire Discounters to cancel and get the refund. The associate filled out the attached. I was told the refund would be applied to the credit card used. I called the ** ****** store and spoke to someone identifying as the Regional General Manager. He rather abruptly said there would be no refund as they had incurred “expense” to get the tires. Ordered wrong tires and kept the $100 and refused to explain

  Business response

  08/26/2021

  Our apologies, we will look into this ASAP!  The regional manager will be in touch with you within 24-48 hours, not including weekends.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩