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Business Profile

TV Stations

The E. W. Scripps Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The E. W. Scripps Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The E. W. Scripps Co. has 2 locations, listed below.

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    • The E. W. Scripps Co.

      312 Walnut Street Suite 28 W Cincinnati, OH 45202

    • The E. W. Scripps Co.

      PO Box 5380 Cincinnati, OH 45202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A favorite TV program was dropped without warning. I couldn't find it rescheduled at another time slot within the company's website. So, contact was initiated on the company's website (****************) on Saturday, May 13, 2023. Please see enclosed attachment. Therefore, I would like to please request the courtesy of a reply from the company and not an automated generic response that is not applicable and thus, never addresses the question being asked. Thank you.

      Business Response

      Date: 11/22/2023

      November 21, 2023

      **** *****
      Better Business Bureau
      1 E. 4th, Suite 600
      Cincinnati, OH 45202

      Subject: Consumer complaint #********

      Dear **** *****:

      Thank you for your letter bringing the above-referenced complaint to our attention.

      After discussing with our helpdesk representatives, it does appear the viewer’s ticket was closed without a
      response. We apologize for the oversight.

      The Defy TV network reaches over 90% of households in the United States and we receive hundreds of inquiries
      every week on a range of topics. We value the feedback of our viewers and, in this instance, simply failed to
      reply.

      Programming on the network changes for a variety of reasons such as popularity, licensing issues, and cost.
      Unfortunately, we cannot share the decision making process related to specific show.

      Again, we do apologize for the lack of response and we are exploring ways to improve our process.

      To ensure we do not miss future communications from your office, please update your records with my contact details.

      Best regards,

      Michael P****
      Senior Director, External Communications
      The E. W. Scripps Company

      Customer Answer

      Date: 11/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

    The E. W. Scripps Co. is NOT a BBB Accredited Business.

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