ComplaintsforCincinnati Used Auto Sales, LLC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought a vehicle back in December. The staff seemed friendly enough during our initial interaction. I called them about a week before I was required to change over my plates, because I had not received my title from them. They said they'd have it to me soon. I called the following week on the day the plates needed to be changed. They had yet to send them. I asked if they could have the title ready if I drove 40 minutes to their location, and they did. I also asked if I could be reimbursed for the gas since it was their responsibility to send out the legal documents. They agreed to give me a gift card, but when I arrived they quickly handed me the title, and claimed they mailed the gas gift card eatlier that day. I knew then I'd never see it, because why wouldn't you just hand it to me when you knew I'd be there? Fast forward, and I have yet to see anything from them. They seem to be all about business, and they don't care too much about their customers. We won't be back in the future.

  Business response

  06/07/2024

  Customer's title was perfected, attached is documentation of current title status as of 1/29/24

  Customer response

  06/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** **********
  

  Customer response

  06/21/2024

  I did receive the title as I mentioned in my original complaint. My issue is I had to call them the week before my plates needed to be transferred,  as I had not received the title at that point in time. They said they would mail it over. Fast forward to the day I needed to transfer my plates, and I still had not received the title papers. I called the company,  and asked if I would be able to drive 40 minutes there and 40 minutes back to pick up my title. Please note they legally were required to mail the title weeks prior. 

  They were able to provide the title that day. I asked if they could reimburse me for the gas and time I used to pick up the title on my own. They agreed to a $25 gift card that I have still have not received. I believe it is fair they hold true to their agreement. I spent my own time and resources to do something they should have been organized enough to do on their own. 

  Business response

  06/21/2024

  The title was perfected on 1/29/24, attached is a copy of the Ohio title inquiry.

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The title was handed to me on 1/29/24 only because I called your business, and drove 40 minutes there and 40 minutes home to pick it up. 1/29/24 was the last day I had to transfer my plates, thus I had to drive to your place of business since you failed to provide the title in your legally required time. I spent time and gas to make this happen. The business should have mailed the title weeks prior to avoid this. I am only asking for $25 reimbursement, as promised by your company for the time and gas spent to retrieve my title. This seems like a small request. Especially when I was told I would be given the $25 in the first place. 

  
  Regards,
  
  ****** **********
  

  Business response

  06/25/2024

  Sorry I am not able to reimburse your gas expenses, the title was processed and are typically mailed but you preferred to pick up the title from the dealership.

  Business response

  06/25/2024

  We give our customers at the time of sale a thank you letter stating that we will send a gas gift card if they are able to leave a positive review. This customer left a negative (1 star) review attached and I am unable to offer that promotion to her unfortunately.  

  Customer response

  06/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This is not the reason I am seeking a gift card for gas. Nor is it the communication I am referring to when you said you would send a gift card. I asked for reimbursement for the gas and time I spent to correct your company's mistake. You failed to send me my title via mail, so I had to drive 80 minutes round trip to pick it up from your office myself. If you had mailed it in a timely manner as you were supposed to, I would not be seeking compensation. When I called to see if the title was at your office I was told I would receive compensation for needing to to drive over to pick up the title. 

  
  Regards,
  
  ****** **********
  

  Business response

  07/03/2024

  I'm sorry I am not able to offer monetary compensation at this time.

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I was told I would receive $25 towards my gas. Going back on what I was told does not reflect well on your business. It's dishonest. 

  Regards,
  
  ****** **********
  

  Business response

  07/16/2024

  I'm sorry I am not able to reimburse gas at this time.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In April 20, 2024, I purchased a vehicle from this dealership. It started fine and seemed fine while driving it around the block. I took it to my mechanic on April 29, 2004 to have the alignment checked. This is when I learned that the entire underside is rusted out from previous damage. I have photos and video as well as the statement from the mechanic that this vehicle is unsafe to drive. I tried calling the dealership but the person who answered the phone cussed me out. My family is literally in danger each time we get in the car to even drive a few miles. The car should never have been sold for anything other than parts. I want to return this car for a full refund. The car is unfixable.

  Business response

  04/30/2024

  You were provided with a 3 month / 3000 mile powertrain warranty, attached is the warranty that will cover the engine and transmission from failure. This vehicle is 19 years old and customer was provided with Federal Used Vehicle Buyers Guide signed by ***** which exactly states common issues with used vehicles including rust and corrosion, a naturally occurring reaction when iron becomes oxidized. This vehicle also has a clean history reports with no damage or accidents reported. This vehicle was also financed with a bank as a lienholder. 

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******
  

  Customer response

  04/30/2024

  I do not accept the response from Cincinnati Used Auto Sales. Yes, a 19 year old car will have normal wear and tear, but the damage to the vehicle in question went way beyond normal wear and tear, and any ethical business would realize this.  In 1987 the Ohio Supreme Court ruled in favor of the plaintiff in ****** ** ***** ******* association and ****** ******* *** due to the fact that the defendant had violated O.R. C. 1345.02 (B)(1) and (B)(2) by using deceptive sales practices. In coming to this conclusion,  the court cited case number A8201791 which said, "The acts or practice of a motor vehicle dealer of selling what he knows, or should know, to be an unsafe motor vehicle to another dealer, who subsequently will make that vehicle available to the consuming public, without disclosing the hazardous condition of that vehicle prior to the sale to that dealer is unfair, deceptive..."  By not pointing out the damage, Cincinnati Used auto Sales was deceptive and in violation of the law. The car should not have been sold for anything other than scrap metal and parts as it is too dangerous to drive. Furthermore, a power tran warranty  has absolutely nothing to do with the fact that the frame is cracked and completely rusted . I have asked to return the vehicle in question, and Cincinnati Used auto has refused.

  Business response

  04/30/2024

  This vehicle was financed through a bank which is the current lienholder, you are welcome to trade it in towards another vehicle and we can obtain financing and use this vehicle as a trade. Please let me know which vehicle you may be interested in trading towards, or we can try to suggest a better fit for you.  

  Customer response

  05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Cincinnati Used auto Sales has offered to trade vehicles, and I am agreeable to that only because they have given me no choice. I gave them $1700 in down payment and financed the rest through ******** Financial. Cincinnati Used Auto and ******** Financial have both said my only option is a trade. I cannot afford to lose the $1700 I gave to Cincinnati Used Auto as a down payment.

  However, considering the fact that Cincinnati Used violated O.R.C. 1345.02 by selling me a vehicle that had a rusted undercarriage and cracked frame without disclosing this damage prior to the sell, I will not consider this issue resolved until 1) I am in possession of the replacement vehicle, 2) I have their guarantee in writing that there are no major mechanical or structural damages/issues with the vehicle, and 3) that prior to signing the paperwork to trade the ******* for a different vehicle I have an outside mechanic examine the car to verify that it is mechanically and structurally safe with no major issues requiring thousands of dollars to repair once I have left their dealership. 

  Customer service as a rule means making sure that you customers are satisfied and happy. However, when it comes to auto sales, customer service has to go above and beyond mere satisfaction as they are dealing with people's lives. Major damage to a vehicle will result in accidents, accidents that all too often are fatal. The ******* that was sold to me by Cicinnati Used Auto Sales should never have been sold for anything other than parts. The fact that I will have to have the ******* towed to Cincinnati Used Sales to make this exchange speaks volumes about this place.

  
  Regards,
  
  ***** ******
  

  Business response

  05/07/2024

  If you can please return the vehicle to our lot and we will issue you a $1700 check for your reimbursement of your down payment.  At this time the ***** is not ready and I will not be able to finance another vehicle for you.  Please return the ******* to our lot and I can facilitate a refund of your down payment.

  Customer response

  05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  In an attempt to find resolution with a previous issue with Cincinnati Used Auto sales it was agreed that once I returned the **** ***** ******* my down payment of $1700 would be returned to me. I let them know via email that I would be having the car towed to them on 5-8-2024 and that I would be in their office to get the check. When I arrived I was told by the owner that no one was there to issue me the check. I could return in 2 hours or just give him the routing information for my bank. Considering that they originally sold me a vehicle that had a cracked frame and whose undercarriage was completely rusted, I sincerely doubt anything this company says.
  
  Regards,
  
  ***** ******
  

  Business response

  05/08/2024

  The vehicle was returned to our lot and a down payment check will be available shortly.

  Customer response

  05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  On May 8, 2024 the vehicle in question was returned to Cincinnati Used Auto Sales and my down payment was returned to me. However, on May 13, 2024 I called ******** Financial which is the bank that financed the vehicle and was told that Cincinnati Used Auto Sales has NOT contacted them to inform them that the contract with them needs to be cancelled due to the fact that the car was returned. Because of Cincinnati Used Auto Sales failure to inform the bank about the returned vehicle I am still responsible for a vehicle I am no longer in possession of. I was told via email that this would be taken care of. It has not been taken care of. 
  
  Regards,
  
  ***** ******
  

  Business response

  05/15/2024

  The vehicle payoff has been processed and ******** has been notified.

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The attached photo is a screenshot from ******** Financial taken on the morning of May 16, 2024 clearly showing that the account with them is still open. It has not been closed despite the assurances of Cincinnati Used Auto Sales that they have contacted ******** Financial. I returned the **** ***** ******* to Cincinnati Used Auto Sales on Wednesday, May 8, 2024 via ******* ****** as the car was not safe to drive. Since then, Cincinnati Used Auto Sales has still NOT notified ******** Financial to inform them that I no longer am in possession of this vehicle. 
  

  If this is not corrected by Cincinnati Used Auto my next step will be to contact a lawyer. 

  
  Regards,
  
  ***** ******
  

  Business response

  05/16/2024

  Attached is a check to verify payment was made in full to account and vehicle was repurchased from the Bank. Please allow time for processing.

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Attached is the payoff letter from ******** Financial which clearly shows that the amount sent from Cincinnati Used Auto Sales falls far SHORT of the pay off amount.
  
  Regards,
  
  ***** ******
  

  Business response

  05/17/2024

  Please allow time for processing.  Payoff was sent to ******** Financial at your request to rewind the deal.

  Customer response

  05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  As of 5/21/24 ******** Financial still has not received the check for the payoff for the **** *******. Cincinnati Used Auto sales sold the vehicle on 4/20/24 knowing that it had a rusted undercarriage and cracked frame, making it unsafe to drive. They failed to disclose this information at the time of sale. After much back and forth they finally took the car back on 5/8/24 and issued a check covering the down payment. They waited another week before getting a cashier's check for ******** Finacial on 5/15/24. Their response to just wait for it to process is preposterous. Until the payoff is completely finalized this issue will not be resolved. 
  
  Regards,
  
  ***** ******
  

  Business response

  05/21/2024

  Payoff was processed with ******** Financial, please allow time for processing thank you.

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  Pay off was completed on 5/23/24.
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  found the car online for around 18,000 and it had 58k miles on it. asked the dealer multiple times if the car was mechanically sound, and was told yes everytime. said it ran perfectly. give the car a look over and notice a few broken things. dealer said he'd send a new part to replace some broken hood struts (after blaming them not working on the cold weather which is bs) and he never sent them. buy the car and make the drive back to my city, about a 2 hour drive. get back into my city and as im approaching a red light, the brakes on the car fail, almost sending me into the back of another car at 45mph. Had to panic pull the e-brake. get the car towed to a shop, and they show me that a brake hardline busted open, something that was clearly in need of replacement. i texted the dealership asking if they knew anything about to brakes, got no response. texted them the next day as well, no response. after owning the car for a few days, also notice a $500 part of the rear bumper is missing but it was there in pictures. the trunk was completely cracked in multiple places and falling apart. the driver side door handle is broken and needs to be replaced and painted. they claimed the car has never been in an accident, but almost every body panel has been cheaply replaced, with some parts sticking off and barely attached. the suspension is shot, and wheel bearing needs replacing which is hundreds of dollars. again i was told multiple times that this car was in perfect shape, ran great, and the only reason it hadnt been sold is because of financial issues. the only reason i wasn't able to properly look the car over was due to horrid freezing weather making. Also had to do some weird religious conformation thing to be able to purchase the car for the price we did, which was incredibly weird. has been almost a week with no response from the dealer. DO NOT BUY FROM THEM. THEY ARE SCAMMING. THEY WILL ROB YOU. FIND ANOTHER DEALERSHIP. TRUST ME.

  Business response

  01/19/2024

  I'm sorry to hear that you are having an issue with the brakes on the GTO, due to discounting the car $513.87 I am unable to offer any goodwill repairs.  The vehicle was sold as is, at a discounted price, attached is the documentation. We negotiated to help make the financing work as the numbers were very close.  The cosmetic issues you are describing were discussed and pointed out at the time of purchase. Due to the defamatory statements made against our dealership I am unable to offer any other assistance at this time.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from Cincinnati Used Auto Sales on October 5 2023. A week after purchase, my car broke down on the express leaving me stranded and requiring me to tow it back to the dealership. The maintenance man/tow truck driver told me that the serpentine (alternator) belt was shredded and I had an oil leak. Took it to the dealer and they told me they problem was fixed. The owner told me he was unaware of the issue, and that I can’t blame him he said “would you blame us for a flat tire” and said he was doing me a favor. A week later I notice oil still dripping out of the bottom of my car, I called and told them I would be bringing it back in, the owner told me to make sure I have oil in the car. I got an oil change and the maintenance workers told me I needed to replace the serpentine belt (again). I took it back to the dealership where they said they didn’t have mechanics on site today and wasn’t sure when my car will be fixed.

  Business response

  11/18/2023

  Customer purchased vehicle on 10/5/2023.  Customer was provided a complimentary 3 month nationwide powertrain warranty at time of purchase. (Attached)  Serpentine belt was replaced in goodwill a week after purchase for customer at dealer cost.  Customer dropped vehicle off unannounced on 11/17 demanding additional repairs be performed. Customer left disparaging negative review while demanding repairs be performed at our cost. Customer is welcome to open a claim at any certified shop using the attached warranty. We will be unable to complete any additional work on this vehicle. Customer must pick up vehicle asap.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please refer to the image I've uploaded named 'FTC Complaint Filed 9.18.2023 Cincinnati Used Auto Sales.png' because it explains the problem in detail. In a nutshell, ****** D****** of Cincinnati Used Auto Sales did not disclose all that was wrong with the 2008 Volvo XC90 when asked. He told me over the phone and via email that there was nothing wrong with the vehicle, except for the dented LH passenger door that was dented. His description of the damage wasn't correct, nor was it complete. He failed to disclose all problems when asked. I explained the problems with the vehicle, told him what I had to replace and repair, including what still needed to be done in order to make the car safe to drive. Please refer to the image I've uploaded named 'Cincinnati Used Auto Sales1.jpg'. I explained everything that was wrong and asked him to address the issues. I have a balance of $945 owing Cincinnati Used Auto Sales that's due on or before 10/17/2023, but the amount I've spent on replacing the two completely worn out/unsafe rear tires, replacing the front rotors/front brakes/front pads, repairing the rear window wiper and replacing all wiper blades, plus the cost to replace the LH headlight assembly (estimate $1200 +tax), not to mention that I cannot have the dent pulled out of the LH passenger door, and have rocker trim needing to be replaced (and possibly a damaged rocker), hood shocks that need replacement, as well as a rear bumper that needs to be replaced. These are the issues that need to be addressed and compensated. Sure, ****** offered to come pick up the vehicle, but he wasn't willing to compensate me for anything I've had replaced/repaired. To date, I've spent nearly $2000. He wasn't willing to reimburse any of it, so I understandably refused his offer. The Volvo cannot be driven when it's dark because the front LH headlight assembly is non-functional and in need of replacement. ****** has accused me of trying to extort money from him. Ridiculous.

  Business response

  09/19/2023

  Customer purchased a 2008 Volvo on 9/2/2023. He opted to purchase the vehicle at a discounted price AS-IS and have it shipped.  Customer received the Volvo and was happy with the vehicle, email (attached). Valid ID and paperwork still have not been returned from customer for title processing. Customer still owes $945 as reflected in the sales order attached.  Unfortunately I cannot reimburse any customer for out of pocket expenses to maintenance if not agreed upon at time of sale. 

  Business response

  10/03/2023

  Unfortunately I am unable to offer customer compensation to anything that was not agreed to at the time of sale.  Vehicle was discounted and purchased as-is at customers request.

  Customer response

  10/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ********

   

  Unfortunately I am unable to offer customer compensation to anything that was not agreed to at the time of sale.  Vehicle was discounted and purchased as-is at customers request.

   

  I agreed to buy a vehicle that ****** Deltuva described as having no problems, other than a superficial dent in the LH passenger door. That was a lie. There were many problems that were not disclosed after asking whether or not there were any. ****** was told that I didn't want a vehicle that I had to immediately sink money into out of the gate, and he told me more than once that this vehicle was nice and didn't need anything. I agreed to buy the car he described as not needing anything. That was never going to be the case, because he knew that he was lying. He had an obligation to disclose everything that was wrong with the car after I asked if there was anything wrong with it. I told him that I wanted a car that would last me at least 3 years without having to sink money into it. Again, he told me that this car wouldn't need anything at all. Again, that was a lie. Within days after it being delivered I learned that the rear two tires were completely bald and unsafe to be driven on, and that the front two rotors were very warped/out-of-round. When I had the "superficial" dent in the LH passenger checked out, that's when I learned that the front LH headlight assembly was nonoperational, and when I learned that the hood shocks were nonoperational, that the hanging rear bumper was damaged and in need of replacement. ****** hid these issues from me. I asked for $1000 off the asking price, but that's because ****** told me the car had been sitting on his lot for months. He offered to reduce the asking price by $500. It had nothing to do with discounting the car in lieu of overlooking it's condition. Where in writing is this claim? It's not in writing, because it was never a factor in asking for a price reduction. Even after paying $5000 toward the $5895 balance owing, ****** maintained his lies. This dealership has a history of lying to customers. I've submitted many examples of the lies they tell customers from online reviews. It makes no sense what they're claiming in all of their replies to my complaint. If I didn't care about its condition, I wouldn't have bothered to ask any questions. But, I did ask many questions...but ****** lied when he responded to them. This car was misrepresented. The original listing didn't disclose any of the problems, and the verbal and written responses I received (after I asked if there were any issues with the 2008 Volvo XC90) were lies. After I paid them $5000 I was told the car was going to be serviced by their shop. After a week, I sent an email asking if there were any issues found, and I was told that they had to replace the oil cooler and do an oil change. Why didn't they replace the nonoperational hood shocks, the nonoperational LH headlight assembly, the warped/out-of-round front rotors (which would have necessitated the front brakes and brake pads being replaced too), and the two rear bald tires? Seriously, this dealership lies through their teeth before and after a sale. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 2017 Nissan Armada long distance from Indiana. I was told on more than occasion that the vehicle was being sold "as-is" but that everything worked. That statement was important in my decision to purchase the vehicle. Purchase price was $24,114.70 on 3/14/2023. Vehicle was delivered to my home on 3/16 and it was discovered that the fog light switch does not work. The dealership, specifically Sales Associate Justin D, refuses to honor their representation that "everything worked". I have asked that they reimburse me for the repair expense but they refuse.

  Business response

  03/18/2023

  Customer was provided with a complimentary 3 month powertrain warranty.  You are able to open a claim at any certified shop and have any issue diagnosed to see if it will be covered under the warranty.  Attached is the contract.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 4th, I ******* ******** purchased a **** ***** ****** (Black) from the dealership "Cincinnati Auto Used Sales" and salesman Justin D******. On March 6th,2023 at 9:52am car salesman and financial manager Justin, notified I (******* ********) that ******** ********* Bank did not approve the stated deal $241 a month on the stated vehicle above. I, (******* ********) complied with the conversation to return the vehicle to the stated dealership above. Justin and I were still communicating through email on the day of March 6th for options to keep the car. Justin never stated to return the car in a set time frame or additional fees will be taken from the $1800 down payment. On 3/07 8:00am, I,(******* ********) notified Justin D****** that the **** ***** ****** was cutting off numerous times within the 3-day span of me obtaining the car. I notified Justin that I will take it back Thursday because of the mechanical issues. Justin in writing stated he would return my down payment ($1800) or offer me a cash car. On 3/08 6:01pm, I called "Cincinnati Auto Used Sales" to notify them that I will be able to bring the vehicle back that day being Wednesday. Another car salesman stated that Justin was off today and to return the vehicle Thursday. "Cincinnati Auto Used Sales" are now trying to keep $300 for the car being in my possession for three days, title registration and document fees. This is completely illegal under the Consumer Law. ******** ********* (lender) stated that they never received any documents from the stated dealership nor any knowledge of my application. You as a dealer cannot take out fees from a down payment or generate new fees that were not legally binded in the contract that I, ******* ******** signed. There is no car loan application, there is no registration or document fees because there was no paperwork submitted. I am giving "Cincinnati Auto Used Sales" 3 hours to write a $300.00 check to I, ******* ******** or legal action will be filed.

  Business response

  03/10/2023

  Customer provided falsified paystubs and the deal was returned by the bank for bank fraud. The vehicle was repossessed.   

• Initial Complaint

  01/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the car 11/20/22. I left the car so he would complete the repairs I listed and he listed them and my friend was listening on conference call as well. He also made a list and signed it. I specifically left it so they could do the repairs and returned a few days later and none of the repairs were completed and he said they hadn't gotten to it but if I would make an appt to return the repairs would be completed. I called to make an appt as I had to get to work at my clinic. They could not get me in during the next week and the car broke down forcing me to repair it as they said I had to go through the warranty and would not reimburse me for repair. I called afterwards to schedule the original repairs but they refused and said they made the repairs on the list when I bought it, which they clearly had not and said it was outside the repair window. I spoke to the owner who said they HAD made all the repairs on the list but then again refused to make the repairs. He stonewalled me and said he would not help me. The salesman name is Justin. The owner would not tell me his name. I have this entire exchange on recording. I can't get my files to upload. Please contact me so I can fax.

  Business response

  01/21/2023

  Customer was provided with a 3 month nationwide powertrain warranty. If you are having issues with your vehicle you will need to open a claim at any nearby mechanic shop so the warranty company can approve the repair.  I have attached the contract which expires on 2/20/23. 

  Business response

  02/08/2023

  This issue has already been resolved and closed with the BBB previously, once again, customer was provided with a 3 month nationwide powertrain warranty. If you are having issues with your vehicle you will need to open a claim at any nearby mechanic shop so the warranty company can approve the repair.  I have attached the contract which expires on 2/20/23. 

  Business response

  02/08/2023

  The vehicle was serviced before being picked up by the customer on 11/21/22. The 3 day due bill work order was taken care of, separate issues have since occurred that we are not aware of and he was issued a 3 month nationwide powertrain warranty at the time of sale.  The customer left satisfied and we have not heard of any issues with this vehicle until now.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted the dealership regarding a *** describes as being in WOW extremely good condition for its age. The told me they couldn't use the word perfect but it was about perfect. I explained I needed a safe commuter car to last a couple years was told this was a great match. We see they have master mechanics and thought it would be so much safer than buying from a stranger. Was told the vehicle has a 90 day warranty. We agreed to $5000 all in and I was directed to apply on their page for finance. I asked to schedule a pick up time in a few days and they pressured me to make a deposit. Im out of state. I arrived to get the car on 9/23 and was concerned the interior had much more damage but I really needed a car for work. Justin claimed they just did an oil change and the car was showing no codes. Pulling out their steep drive the coolant and oil warning lights flickered. I had left my phone in my truck and my husband had left. I was concerned but I thought it was the angle since it was just inspected. Didn't use the car the following week much. Immediately found coolant everywhere on my first commute. Called Justin and was told if I was handy it's a $30 part on ebay. Coolant light is on we keep adding coolant not seeing where it's going. Mechanic finds old cracked coolant system bottles had been glued back together, a metal box shows signs it had previously been dragging under the car and reglued together. Car is overheating and undrivable. Told by dealership it's not covered. Then I get a decline letter about my loan. They had increased the price $500 after I applied, canceled my loan and reapplied for the higher price! The headgasket was blown before I got the car. Needs a new engine. I was stranded twice have had no car since the day I bought it. Specifically asked and was Specifically told the car was inspected, fluids were correct and no codes showing. This is a cheap car not worth someone getting hurt over. Complete crooks.

  Business response

  11/04/2022

  Customer was given a complimentary 90 day powertrain warranty.  Please open a claim at a certified shop to diagnose the issue you are describing with your vehicle. Attached is your warranty contract. 

• Initial Complaint

  08/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/19/22, I went to Cincinnati Used Auto Sales to purchase an automobile. it is a 2010 Ford Fusion Se, I specifically asked if there was anything wrong with the automobile and was told no. After purchase I left the lot in the car noticing steering was very tight and I figured that something was over torqued down. As I looked at the cluster it was showing power steering assist fault. I had a diagnostic done on 8/20/22, to see if anything else was wrong. On 8/21/22 I notified the business of the issues mainly power steering and they refuse to fix

  Business response

  08/23/2022

  Customer purchased a used 2010 Ford Fusion vehicle as/is - customer is responsible for future maintenance and repair of this vehicle. Customer was provided with documentation provided this car was sold as/is. Customer can schedule a service appointment if they would like to have any issues diagnosed by a mechanic.

  Customer response

  08/25/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ******
  

  Business response

  08/29/2022

  Please see Attached from the business.

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