Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Ram Imports on 5/3/24. The paperwork I signed has the total price as $5672.42 after tax, title and fees however they charged a total of $5808.00 to my account. The vehicle broke down on the highway 15 minutes on the way home from the lot. The Ram Imports representative gave me a loaner car while they looked at the vehicle I had just paid for. While the car was being looked at, the representative tried to pressure me into spending another $1,000 on a different car to replace the one broken down. I declined to spend any additional money and they quickly stopped the resolution of a different vehicle choice. On 5/13 Ram Imports called me saying the car I purchased was ready and that it was fixed by the specific dealership of the car, stating they paid $500 to have it fixed and repeatedly emphasizing how they have never done this for anyone else. Really reassuring that they resolved the issue. I went and picked the car up on 5/14 and it broke down in the same way on the way home in almost the same exact spot on the side of the highway. I called Ram Imports where they then stated they don't know what to tell me because they fixed it, despite me being stuck on the side of the highway. The Ram Imports representative sent me pictures of an invoice to prove they paid $500 to the dealership to have the battery replaced but the document amounts do not add up. The invoice says $442.96 but there is no breakdown of the work done and the amount. The only amount listed is $30 for "shop supplies". Ram Imports presented me with an inspection/estimate report and is falsely claiming they paid and fixed the issue.

  Business Response

  Date: 06/03/2024

  We sell the cars As-is 100% and the customer was aware of . We gave that customer 30 days free warranty from a different company and we paid for it 

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Their response did not address or resolve any of the issues.

  Regards,
  
  ***** *****
  

  Business Response

  Date: 06/19/2024

  Please see attached invoice for repairs to vehicle.

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  No other issues were addressed. And the business also lied about the mileage on the vehicle. I received a one month 1,000 mile warranty with the car (see image attached). The coverage was for mileage 155k-156k starting on the date of purchase 5/3/24-6/3/24. As you can see from the document the business submitted, the vehicle had 160,875 miles when the mechanic received the car. 

  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from said company on Oct 12/2022 our son drove the vehicle for 1.5 months and it started making a horrible noise , took to a mechanic and they advised the car needs a complete motor and that the car had sent codes advising of mechanical issues before we purchased vehicle and had been cleared, but repairs not made