Business ProfileforSolon Animal Hospital

Puppy in for routine spay – Sent home with undiagnosed broken leg. Nov 13 2023. We brought our 6 month old Golden Retriever to Solon Animal Hospital to be spayed. We received a call that Piper had bruised her leg, and we needed to postpone surgery. She could not put any weight on it. We called back after 2 days, and they said to bring her back for X-rays. They determined she had a fractured tibia. We were offered a discount on surgery and were told the vet’s office is not liable. We aren’t sure why X-rays weren’t taken before they sent her home. There was no apology and no definitive explanation of what happened. In fact, we were asked if Piper was wild at home and told that another vet witnessed her running around in her run before surgery. We felt the dog was blamed for acting like a normal puppy and thought they made a quick assumption that the dog injured itself. We received many assurances that the staff would never jeopardize the dog’s safety. I agree that no one would intentionally do so, but accidents can happen to any of us. I’m unconvinced a thorough investigation took place, even if only to ensure this will not happen again. Also, if the vet believes running around in a run can cause a bone break in a young dog, why was Piper not confined when a vet saw her running? We remained polite and calm, but dissatisfied with the answers. A regional director called 2 days later, after legal review, informing us there was no video and declined to cover expenses. The vet herself never called back. We took Piper elsewhere to have surgery, but recovery has been long and difficult. We have fully trusted this vet with our pets for over a decade, but in this case, it is my opinion they did not consistently put the animal first. We are heartbroken for the dog. And hurt. It’s not about money. We paid much more to have surgery done elsewhere. It’s that the vet didn’t accept full responsibility for the safety of our dog.