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Average of 5 Customer Reviews
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Review fromKeith U
Date: 11/25/2024
1 starKeith U
Date: 11/25/2024
I did business with this company for a while. I then quit ordering from them. I had. 6 bottles left over. They. They charged me $50 per bottle deposit. I then called them and wanted them to mail me a check for a refund. They stated they only did a refund once a month. They then came and picked up the bottles. They never sent a checkout. I then called them, and they said that they were not going to refund me. They told us the deposits on the bottles were no longer valid. They ripped me off for $300.00. I wouldn't do business with this company at all. They lied about sending me a check, and they scammed me. Do yourself a favor and save a headache by using another company.
The Distillata Company
Date: 11/27/2024
I sincerely apologize for your frustrating experience. A few issues have led to the confusion, but I have a resolution. First, we have not served you in two years, so we cannot reuse bottles that have sat for so long. Second, it's important to clarify that your bottle deposit was $18 two years ago, not $50. The deposit amount increased in 2023. Unfortunately, this information should have been communicated to you before picking up the bottles, and we acknowledge that we fell short in that regard. Thank you for bringing this to our attention. It provides a valuable training opportunity for our team, and we will certainly improve our communication protocol moving forward. That said, we are happy to refund the bottle deposits you paid, even though we had to dispose of the bottles. You paid $18 per bottle for six bottles, totaling $108. I hope this fair resolution meets your needs. I will contact you shortly to let you know when the check will be mailed, and I will do my best to expedite the payment. If you have any questions, please contact me directly via email at [email protected]. **Update, Mr. U****: Your refund check will be processed and mailed today, Wednesday, 11/27. Remember that it is a holiday week, so there may be a slight delay with USPS, but if you don't receive it within ten business days, please notify me at the email address listed above.Review fromJoseph B
Date: 02/29/2024
1 starJoseph B
Date: 02/29/2024
Closed my account # ****** & brought my empty (4) glass bottles fin or credit of $200.00 on Feb. 1st. I was called the same day by Distillata told that my credit of $253.00 ( had $53.00 balance at the time) would be mailed on the 19th, As of the Feb. 24 the checked did not arrive so I called & was told checks will now go out on the 23rd... As of today the 29th still no check. I called again & was now told the checks should go out on the 26th. 3 days later still no check The check supposedly sent from Chase bankThe Distillata Company
Date: 03/01/2024
I'm sorry to hear that you haven't received your refund check yet. Refund checks typically take 7-10 business days to arrive in the mail. I'm showing that the check was mailed out on Monday, 02/26/24.Review fromBarbara R
Date: 01/08/2024
1 starBarbara R
Date: 01/08/2024
I just bought a 24-pack of Distillata Spring Water at ****** ********** I could not believe when I got home how ridiculously flimsy the bottles are. As a matter of fact, one of the bottles was empty. The bottom must have fallen out during shipping, or somewhere in the ****** store. My concern is that one or more of these bottles will fall apart in my refrigerator. Any chance the water is tainted from these bottles? I hope not. Last time I'll be buying anything from Distillata.The Distillata Company
Date: 01/09/2024
Thanks for taking the time to share your concerns with us. We're sorry to hear that you've had issues with our bottles. We take your feedback seriously and will forward your concerns to our team for review. We appreciate your business and hope to have the opportunity to serve you better in the future.Review fromJessie S
Date: 12/11/2023
3 starsThis is the only place in Cleveland where I can get Mountain Valley Spring water. I have been doing this for year. Recently, however, their accounting is so messed up, it is ridiculous- and their website is even more messed up- I cannot pay anything on my bill, using their website. Something is extremely wrong here. I truly was very current, until a couple of months ago- now, I have no idea what my balance is. Or anything. I figure it's around 150$, which I am issuing a bill pay from my bank account for. Bet this will not resolve anything.Review frombill h
Date: 10/08/2022
1 starThey make you pay a deposit for glass bottles but won't return your deposit when you return the bottles
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