Complaints

This profile includes complaints for Cleveland Public Power's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cleveland Public Power

  1300 Lakeside Ave E Cleveland, OH 44114-1135

• 

  Cleveland Public Power

  1201 Lakeside Ave E Cleveland, OH 44114-1132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $600 April 17 I called to ask them how much do I have to pay to get my lights back on because they had turned it off they said like $527.65 so I want the ******** charities they told us how much to pay which was the $527 but we end up paying at 600 the church today. I took it there on the 17th. It was paid at 452 and then I told me that he was gonna put me on a payment plan and my lights won’t be on for seven days because it takes seven days for a check to clear five different people said that the two other people said three days so today is the 20th I called on here they telling me I have to wait for the check to clear so I end up calling again then I spoke to somebody they told me that the check cleared but I had to get them 370 more dollars but that’s not what they said when I went there and when I spoke to someone on the phone They are very rude and disrespectful

  Business Response

  Date: 04/21/2023

  Ms. ******** spoke to Ms. ****** a CPP Supervisor at 4/20/23 at 5:18 and entered to 8 month payment arrangements to restore service with no additional payment.  

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After calling cleveland public power I was laughed at during a disconnection Given inaccurate restoration amounts I was argued with There was negligence on their end. For one year I had a bill go to the wrong address.

  Business Response

  Date: 10/10/2022

  This matter has been reported to the Manager of Customer Care. Employee corrective action will be addressed.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cleveland pp turned my power off back in august on on of the hottest days I went days w/o power and having covid. After scraping up 350 to pay the bill they come the in September to cut power off again. I paid 650 to have power restored. This is unacceptable because they don’t send any bills to my address they have another Address on file which I tell them time and time again to change the billing address. My power has been off for the past week now. This is unacceptable and I plan on suing the company for wrongful termination I have two which requires power my animal is becoming sick due to cleveland public not sending bills the correct way or reaching out to contact the account holder.

  Business Response

  Date: 09/14/2022

  ***** ******** was first disconnected from our severance process for $3,3039.29 delinquent balance 7/21/22. Mr. ******** paid $303 to restored power and entered a 15 month  payment arrangement to pay the remailing outstanding balance. His first installment $288.39  was due 8/29/22, Mr. ******** did not pay as agreed and re-entered the severance process. 9/8/22 his service was disconnected for broken payment arrangements. 9/13/22 Paid $649 to restore power with 8 month Payment Arrangement of $286.98 Plus current bill.

  
  

  The monthly invoices are mailed to the service address; **** ****** ******* ********* ** ****** Please confirm if the mailing address is correct.

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into apartment 11 at 14310 Lake Shore Boulevard this past May. I called CPP to get the electricity in my name, and they said I could not because the building owner had to resolve a past tenant issue. My power was shut off once back in the spring, my landlord talked to CPP, and they turned the power back on. Today (8/10/22) a CPP employee came to my building and shut my power off again. My landlord says he has already contacted them and has been making auto-payments, and CPP refuses to start a new account in my name despite my willingness to pay. A previous tenant's bad behavior is no reason to refuse my payments now.

  Business Response

  Date: 08/11/2022

  The property owner paid their outstanding bill. August 10, 2022 an order has been placed to restore service in the new tenant's name.

  Customer Answer

  Date: 08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After I wrote up the complaint that was assigned number ********, my landlord sent me a text saying he had resolved the situation. I called Cleveland Public Power back, and over the phone they agreed to start a new account in my name. The power has not been restored yet; they said it might take 2 days. So I would like to pursue getting that complaint registered, because this situation should never have happened in the first place.  --***
  
  Regards,
  
  *** ******
  
  

  
  

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received bills from Cleveland Public Power with two different account numbers on them both for the same amount due on February 28th. The account number is **********. The original bill was for like $13.58. I paid the bill online and there was a returned check fee added to my account saying that my information was wrong. I paid the bill again only for them to charge my account another $25 dollars. I called the office and the employee informed me that the account numbers have changed due to the company changing their system over and that customers were given new account numbers and that the reason why the payment didn't go through is because it was not the right account number. The employee confirmed that my payment account was up to date and that I had paid my account in full. She gave me the managers number and name so that I could talk to him because she said she couldn't do anything about the old account or refund my money. I called several times a day for weeks and left the manager messages and he has yet to call me back. They have sent the bill to collections due to nonpayment.

  Business Response

  Date: 08/04/2022

  Account ********** was established 2/9/22 - 2/23/22 and billed $13.58. Two payments were made and returned NSF. Each NSF charge has a $25 NSF fee. the account was closed with $63.58 balance, and the service was disconnected. On 2/9/22 CPP was contacted to restore service and a new account number  ********** is given. CPP has received regular payments with no NSF charges under the new account number. Please pay the $13.58 still remaining under ********** then contact me 216-563-7269 with the payment confirmation and we will remove the two $25 NSF charges.

• Initial Complaint

  Date:06/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well CPP has turned off my lights, an CHN as well **** ******* has already promised to pay them, an I also have an appointment as well as a Drs certification form stating my health issues, they turned my services off in 90 degree weather with not only my health issues but my disabled son, an two pets. They keep telling me I owe over $3000.00 from some bill or 25 yrs ago, in which I was married an I had illuminating company. I pay my bill on time every month, but they ALWAYS seem to come back out an cut it off again, just to try an get that $3000, I'm on a fixed income, an they know this. They told me today 616/2022 they did not care about my letter, it wasn't gonna stop or start up anything. They are some utility BULLIES

  Business Response

  Date: 06/17/2022

  Ms. ******** started service at **** ****** *** ** ******** *** ****. January 20,2022  CPP received notification of Ms. ********'s appointment with **** ******* on February 22, 2022 for financial assistance to pay  her delinquent balance of $3,514.98. CPP did not receive **** ******* commitment.  March 15, 2022 the service was disconnected for non pay . Ms. ******** paid $175 to have power restored and entered a 15 month payment arrangement to address her $3,514.98 arrears. Ms. ******** did not pay as agreed, her service was disconnected June 13, 2022.  Today the balance is $3,667.20. Ms. ******** states she has an appointment with **** ******* for financial assistance. She must attend the appointment to secure her financial assistance or enter a 8 month payment arrangement to restore service. the payment arrangement is 7 months of $439.38 + current bill, the initial payment is the current bill payment $152.22 + one arrears payment $438.38 = $591.6 to enter the arrangement.