Reviews
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSandra M
Date: 11/28/2024
1 starSandra M
Date: 11/28/2024
I have had this vacuum for 12 days. The belt keeps burning and this is the third belt in 10 days! The sales rep even came and changed the roller and the belt for me the day after I got it. I just plugged it in to clean before out guests show up for Thanksgiving and once again my house smells like burnt rubber. I do not want this vacuum anymore, what a hassle.
The Kirby Company World Headquarters
Date: 11/30/2024
Good Morning, Ms. Medeiros, Thank you for reaching out to The Kirby Company. I hope you’re having a good day. To provide you with some information you may not have, The Kirby Company has a vendor/vendee relationship with the door-to-door distributors who sell our products. The Kirby Company manufactures home cleaning systems and markets them to these distributorships, which are independently owned operated businesses. These distributorships, through their salespeople, then sell the systems directly to consumer end-users via in-home demonstrations. Any contracts for the end-use of a Kirby cleaning system are between the consumer, the distributorship, and, if applicable, the finance company; The Kirby Company is not party to those contracts and is therefore unable to cancel those contracts. I am confident that we can assist you with the burning belt issue. Our troubleshooting team can be reached 8am -6pm EST weekdays at 800.437.7170 option 2. If you'd still like to cancel your purchase, please follow the instructions printed on the contract to do so, or if you have any questions, call us between 8am - 5pm EST weekdays at the same number, but choose option 5. Thank you,Review fromKristen L
Date: 10/21/2024
1 starKristen L
Date: 10/21/2024
They will let any person be a distributor. Just had a horrible experience where not only were they ringing my doorbell, but pounding on the door and yelling like there was an emergency. Didn’t even give me time to answer the door. And as soon as I stepped outside they were 3 houses down and I could hear them banging on doors and yelling still. Only one person answered. Best customer service could do was add our address to a do not go to list. I find that barely acceptable. They are a representative of the company and should be respectful and they are not.The Kirby Company World Headquarters
Date: 10/22/2024
Hello Ms. ************* Thank you for reaching out to Kirby World Headquarters. I am going to send you an email. Please reply or give me a call. Thank you,Review fromTish V
Date: 05/26/2024
1 starTish V
Date: 05/26/2024
They said "I promise this vacuum will last a lifetime." It only lasted 4yrs for $2k. For the price we paid it should have lasted a lifetime and they also took our working Dyson vacuum which probably would have outlasted this one. When contacted customer service they said there wasn't anything they could do, when told I would report to BBB they wanted me to call to see if they could help....called in and never received a call back.The Kirby Company World Headquarters
Date: 05/31/2024
Dear Ms. *********: As we hopefully expressed during our multiple written communications with you, we are very sorry that you are having a problem with your Kirby system. They are built to last a lifetime when properly maintained, and we want to assist with your concerns. After our Technical Support Team emailed you twice to assist, you responded that you would contact the Better Business Bureau. Our Technical Support Team then forwarded your concerns to me, and I emailed you but did not receive a response. I apologize if you called, but did not receive a voicemail from you. I remain happy to assist and discuss. Please call me at ************ between 8am – 5pm EST weekdays. If you call me, please have either your paperwork or the Kirby system nearby so that I may best assist. If you leave a voice message, I will contact you no later than the following business day. Respectfully, David Goldstein Manager, Consumer Relations [email protected] Phone ************ The Kirby Company 1*** **** ***** ****** ********** ** ***** *********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.