Complaints

This profile includes complaints for XHIBITION's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

XHIBITION has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  XHIBITION

  2068 W 25th St Cleveland, OH 44113-4114

• 

  XHIBITION

  3407 Tuttle Rd Shaker Hts, OH 44122-1881

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for the online store for order *******. The package arrived and was completely empty. It wasn’t damaged or tampered with. It looks like shipper error and I’m very disappointed. I asked to be refunded but they are giving me the runaround. I attached photos of the empty box, and then the fact that it was delivered by USPS (transferred from UPS) and there is no damage to the package. I do not want a re-shipment just a refund.

  Business Response

  Date: 02/23/2023

  We are disheartened to see a customer has reported this issue to the BBB as we never want a customer of ours to have anything but a positive experience shopping at our store. This is an issue we have been working to resolve since the customer first emailed our support team about their order.

  This customer communicated that their delivery arrived, but the product purchased was not inside the package. After reaching out to customer support, it was communicated to the customer that any issues after an order ships are subject to an investigation for the missing items with the shipping carrier. A claim has been filed with UPS and we are currently awaiting results of the claim before we can take any further action regarding this transaction.

  A claim was necessary here because the weight and dimensions of the package at the time of pick up show that the box was not empty when UPS picked it up from our fulfillment center and weighed the package. These issues seldom occur but do occur none the less. This is the procedure we must follow when these issues occur as it is company policy. This policy is listed in our terms and conditions which the customer agreed to upon placing their order.

  We are working to resolve this issue for the customer and are happy to provide any additional information or assistance needed at this time.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will be patient but I spoke to UPS and USPS before they did this and they blamed the company. At the end of the day, I am the one without the item and down $200+. It isn't fair. I fear both companies will say it isn't their fault. I will be patient and await their response. 
  
  Regards,
  
  ******* ******
  
  
  
  
   

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this pair of Nike Zoom Flight 95 white/photo blue shoes, item number ****** on 8/5/2022. (Purchased from RuleOfNext.com but they are the same company, per the receipt i received in the box) Order number ******. I received the shoes on 8/9 but the plastic bubbles on the sides of the shoes have scratches on them like they were either damaged in shipment or flawed from Nike. I emailed them about a return, which i have not received a response to. (They have a note on this shoe that returns are not accepted, but this is a quality issue and should be taken care of) I also called their support number listed on their website. (833-256-7854) and nobody answers and there is no voicemail. I would like to return the item, without cost to myself, for a full refund.

  Business Response

  Date: 08/18/2022

  Hello,

   

  On August 10th, Mr. ****** emailed our customer support team. Our team responded the same day. However, if you look at the attached email correspondence, it seems Mr. ****** gave our team the incorrect email address. The email given was ********************* instead of *********************. For this reason, we believe Mr. ****** never received our email response. However, we are going to send a return label to Mr. ******** correct email address right away and he is more than welcome to return his order for a full refund. 

   

  Please let us know if any other information is needed at this time. 

   

  Best,

  Xhibition

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive a package I ordered from this business. They had refunded me for shipping but did NOT refund me for the whole package like they were supposed to. I called their number multiple times and I had to speak to the same unhelpful agent Dana. And today finally a spoke to someone different on the phone named Gabby and she was no help either actually was kind of rude. This company has not refunded me for the missing package and keeps trying to just put the blame on ***** you can’t even refund a $250 order business must not be going well at all. At the end of this company had a responsibility to get the shirt I bought from them to me. I want my money and will get it, seems like I have to do a chargeback. Beware of this company do not buy from them I will be giving negative reviews about them everywhere I can.

  Business Response

  Date: 06/22/2022

  Hello,

  On June 10th at 7:45 PM Ms. ****** placed order from our online store. She chose to have the order shipped via overnight shipping. She emailed us on June 12th at 2:55 PM while the package was still in transit and informed us the package  was not shipped via overnight shipping. Our customer service team apologized and promptly refunded the full shipping fee.
  
  On June 17th at 11:37 AM, Ms. ****** responded to the email stating her order had been delivered. She said in her email the package had not been delivered. On June 17th at 12:51 PM our customer service team responded to her email and advised she contact ***** to open up a case. We asked her to send us the case number as soon as she did and we would promptly provide ***** with additional documents including proof of value and the order confirmation containing the delivery address. This is normal protocol in any case when a package shows delivered by ***** but a consumer informs us they have not received the package. 

  Our terms and conditions state if a package shows delivered but the consumer has not received the package, a ***** claim must be opened and approved before we can issue a refund. Any consumer who places an order on our website agrees to these terms and conditions.
  
  On June 17th at 12:58 PM Ms. ****** told our customer service team she would not file a claim. Since she refused to open the claim, our team opened up the claim. On June 17th at 1:06 PM we informed Ms. ****** the claim had been opened, provided her with the claim number and advised it could take up to 14 days for ***** to resolve the claim. On Monday June 20th, we heard back from ***** stating the claim had been denied. On Monday June 20th at 12:31 PM we notified Ms. ****** that ***** had denied the claim and sent her the proof of delivery documentation provided by *****. We advised Ms. ****** ***** had done a thorough trace and confirmed through GPS scans from the driver’s handheld device that the package had been delivered to her door on June 15th at 10:17 AM and for this reason we were unable to provide a refund.  Ms. ****** would not accept this and continued to email and call our customer service team throughout the day on June 20th. That same day, Ms. ****** began writing false and inflammatory comments on our social media channels. The last contact we had with Ms. ****** was on June 20th where we advised she contact her building’s management to find out if they had any information about her package or if there were any cameras they could check to rule out possible theft. 
  
  On June 20th at 1:03 PM I personally emailed our company’s ***** representative to find out if she had any additional information we could provide Ms. ****** to assure her the package had been delivered. Our ***** representative confirmed the GPS scans from the driver at Ms. ******’s address and also provided us with the GPS scans directly before and directly after the delivery. These scans further confirmed the driver was at the address of Ms. ****** and did scan the package at the door of her address. Please let us know if we can provide any additional information at this time. 
  
  Thank you,
  Dana

  Customer Answer

  Date: 06/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I emailed you guys about 3 days after I paid the next day shipping/delivery that I didn’t get it on time and that’s when y’all refunded for the shipping because it was LATE. Already a sign it was a mistake ordering  with y’all.  I said I did not want to open a ***** claim because y’all should refund me normally without me having to do all of that. I’m assuming you’re the manager Dana that was no help at all? After I said that about you guys refunding me normally that is when you said you guys can open up a claim on your end. Not surprised about the false picture you are trying to paint. All I got sent for apparent proof that ***** delivered the package to me was a document stating tracking info that I could see when I typed in the tracking number. I asked this “manager” Dana to either have her or fed ex email show proof of the gps scans of it delivering to my door and of course she did not do that. Why? Cause I obviously didn’t get the package. No false comments was left on their social media just facts they are not trying to give me my money for a missing package idk how in your mind you think that’s false? But anyway I’m going to need my money and I won’t stop until I get it. And yes I will leave a negative review about you guys everywhere I can do people know what can happen if they shop with y’all.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:05/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $700 purse from Xhibition & it was never delivered to my door despite tracking showing that it was delivered. I sought around the apartment complexes, asked the office, etc, and still couldn’t find my package. I reached out the the company a few days later seeking advice, & they asked me to file a claim with The courier & wait 14 days. I did so & waited a few weeks before receiving a letter from the courier stating that my claim was denied because Xhibition (the shipper) must be the one filing the claim, not the recipient. I reached out to them with the letter & asked them to file a claim for me so that I can trace my package. Xhibition responded in an email “Unfortunately, your claim was denied. We can not offer you a refund at this time because the courier tracking proved that it was delivered.” My heart sank. Never once did I ask for a refund or even mention the word in my correspondence. All that I asked was that they would act in a timely manner so that the courier can trace the package (find out who was the delivery person, etc). They bought time and made me wait a month to send me a response to deny me a refund, and so much time as passed that I don’t think I have any hope of tracing my package any longer. It was my first time purchasing a brand name bag (ever—I don’t usually spend this amount of money) & I’m just vastly disappointed in how an online company would handle this situation without even attempting to resolve the problem for their customers. I understand that they probably get false claims & perhaps this is how they’ve been directed to proceed, but I’m disappointed that they have no regard for honest claims either even if it’s just to help contact the courier to look into the matter. Again, I never asked for a refund or even considered that was an option.

  Business Response

  Date: 06/10/2022

  We would like to report that we took every action possible to help this customer and get them reimbursed for their order. We are extremely shocked and disappointed to hear a complaint was filed after all of this. This customer placed an order online from our website. The package was shipped from our store in Detroit to the customer's residence in Washington. However, when the package was delivered, the customer reached out to our customer support team and informed us they did not get their package. When a customer reports their order shows delivered but they do not have it, we ask them to first contact *****. As soon as they contact ***** and provide us with a case number, we follow up with ***** and open up a claim. In this customer's case, the claim we filed as the shipper was in fact denied. The customer was under the impression we did not file a claim at all because the claim they opened as a recipient was denied. However, the separate claim we filed as the shipper was also denied. When the customer inquired further about the denied claim, we immediately reached out to our company's ***** representative. She provided us with more information as to why the claim was denied. The claim was not denied because of how it was filed, it was denied because upon further investigation, ***** was able to confirm the package was delivered successfully to the correct address. ***** had an exact GPS location scan of the package at the time it was delivered and this confirmed the package was delivered to the customer's address. If a ***** claim is denied, and we receive the GPS scan confirming a correct and successful delivery, we are unable to provide a refund. This is clearly stated in our Terms and Conditions and something we have to uphold as a company to prevent other customers from claiming their package was not delivered to get a refund for a product they did in fact receive. 

   

  We have attached a photo from our terms and conditions, all documents provided by *****. Please let us know if there is any other information needed at this time.