ComplaintsforMcCarthy, Burgess & Wolff, Inc.

• Initial Complaint

  04/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been contacted by McCarthy on behalf of *******. Which I have already explained to ******* I am having financial difficulty. Which is why I can't pay right now. I am also explaining this to mcarthy and I am requesting a cease and desist. If they refuse to honor my request and keep contacting me. This will be in violation of the fair debt reporting act.

  

  Business response

  04/30/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by ******* Wireless (“*******”) to collect on past-due balances. On 04/11/2024, ******* placed past-due account **************** with MBW for third-party collections activity. MBW assigned internal MBW #********. At the time of placement, ******* Wireless reported the balance to be $270.82 owed by ***** *****. Pursuant to standard MBW policy and procedure, MBW sent a debt validation notice to the address provided by ******* Wireless on 04/11/2024.
  MBW subsequently received the BBB complaint filed on 04/20/2024. On 04/23/2024, the complaint was forwarded to ******* for further handling. The file was recalled by ******* and MBW closed its file as a cease and desist per the complaint request.
  MBW does not report to the credit bureaus on behalf of ******* Wireless and did not report on this account in particular. Any questions regarding credit reporting should be sent directly to ******* Wireless.
  To contact VZW about credit reporting or credit disputes, ******* recovery agents can be reached at 800-852-1922. Please have the full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.” This will reach a ******* recovery agent who can assist with credit reporting questions and disputes.
  
  

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a watch through ******* back in 2022 I believe and I got it through finance with *******! I went in store and got the watch! It is the most expensive one they have but I never got to make a single payment because they never attached it to my account! I tried many times to make a payment and connect the watch to my account and somehow it was never attached my account always showed no payments and it showed the watch as paid off which it wasn’t! I spoke to many people who said the watch would show up and I could make my payments but it never did! Now it’s on my credit as my fault when it’s their fault for never correcting the issue! I tried contacting ******* 04/06/2024 and of course they say since it’s been written off they can’t access which is wild to me!! I tried for over a year to get that watch connected to my account this is the second time ******* has completely screwed me over! Hopefully the collection agency will help rather than screw me over like ******* did!

  

  Business response

  04/11/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* Wireless (“***”) to collect on past-due balances.  On DATE, *** placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, CLIENT reported the balance to be $275.84 owed by ******** *******  Pursuant to standard MBW policy and procedure, MBW sent ******** ****** a debt validation notice to the address provided by *** on or around April 5, 2024.  *** did not notify MBW of any issues with the account.  MBW does not have access to *** systems nor the ability to alter *** accounts.  MBW has not contacted ******** ****** by other means and has not contacted ******** ****** since mailing the debt validation notice.  MBW has forwarded this complaint to *** and returned its file to *** for further handling.  MBW does not report to the credit bureaus on behalf of *** and did not report on this account in particular.  Any questions regarding credit reporting should be sent directly to ***.  To contact *** about credit reporting or credit disputes, ******* recovery agents can be reached at ************.  Please have the full *** account number ready, and choose the option “starting new service,” then “asking a question about the balance.”  This will reach a ******* recovery agent who can assist with credit reporting questions and disputes.
  

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have absolutely no debt. This company keeps texting me every single day to tell me I owe money to Verizon. This is simply not true. This is harassment. I am currently a Verizon customer and all of my bills are paid. Please help.

  

  Business response

  04/03/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by Verizon Wireless (“***”) to collect on past-due balances.  On DATE, *** placed past-due account # NUM with MBW for third-party collections activity.  MBW assigned internal MBW # NUM.  At the time of placement, *** reported the balance to be $$1,618.70 owed by an individual other than *** ****.  Pursuant to standard MBW policy and procedure, MBW sent the customer a debt validation notice to the address provided by *** on or around March 2, 2024.  MBW attempted to reach this individual at the phone number provided by *** via text.  Per *** ****'s request, MBW has put a cease and desist on the phone number she indicated.  Texts can be stopped by replying with "STOP"

  

  Business response

  04/03/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by Verizon Wireless (“***”) to collect on past-due balances.  On DATE, *** placed past-due account # NUM with MBW for third-party collections activity.  MBW assigned internal MBW # NUM.  At the time of placement, *** reported the balance to be $$1,618.70 owed by an individual other than *** ****.  Pursuant to standard MBW policy and procedure, MBW sent the customer a debt validation notice to the address provided by *** on or around March 2, 2024.  MBW attempted to reach this individual at the phone number provided by *** via text.  Per *** ****'s request, MBW has put a cease and desist on the phone number she indicated.  Texts can be stopped by replying with "STOP"

  Customer response

  04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  Hello,

  The third sentence of the response from the business is missing a date. I will be satisfied that this is a misunderstanding and not directed at me when I see that date. My name was formerly different and I would like to be certain that this is not directed at my former name. Verizon put a collection on an account that I held in the past which has been completely resolved. As such, I would like to be certain that this collection is not incorrectly directed at me. 
  

  Thank you.

  
  Regards,
  
  ******* ****
  
  
  
  
   

  

  Business response

  04/04/2024

  The file was placed with MBW on February 29, 2024.  *** has indicated to MBW that the last date of service on the account was February 10, 2023.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was contacted through email by this company posing as a debt collector. I was instructed to respond by a certain date and they noted a specific email. When I responded to that email, it came back undeliverable. I can only assume this company is a scam.

  

  Business response

  04/03/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ****** ******* ******* ********** to collect on past-due balances.  On DATE, ****** placed past-due account # S******* with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, Hughes reported the balance to be $116.43 owed by ****** * *******  Pursuant to standard MBW policy and procedure, MBW mailed *** *****i a debt validation notice to the address provided by ****** on or around February 28, 2024.  On March 27, 2024, MBW received this complaint.  On March 28, 2024, MBW received a call from *** ****** stating he spoke to ****** and provided the MBW agent with a case #.  MBW has closed its file and returned it to Hughes for further handling.  MBW has tested the email address that was provided to Mr. Bisesi and it is functional.  The email address was ***************************om

• Initial Complaint

  03/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have no knowledge of this collection agency that is a third party non affiliated and they have purchased then debt from ring central under the FCRA they are to provide me in clear and conspicuous form of written notice within five calender days this was not authorized by me this transaction this is fraud and it ,must be removed from my file asap and I demand 2000 dollers for dameges they have clearly cured damage by leaving this debt on my report inserted is the addmentance of closeing the case the and they have still left the debt on my report wich I have no knowledge of this company they shall and must remove this account now McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by *********** **** (“***********”) to collect on past-due balances. On January 15, 2024, CLIENT placed past-due commercial business account # 636162048 with MBW for third-party collections activity. MBW assigned internal MBW # ********. At the time of placement, *********** reported the balance to be $179.91 owed by ****** ********* ********* ***** *** ("BTLG"). Pursuant to standard MBW policy and procedure, MBW sent BTLG an initial notice to the address provided by *********** on or around January 16, 2024. *********** identified ***** **** as a contact person at BTLG. MBW's contact with *** **** is due to his capacity as the contact personnel at BTLG. On March 5, 2024, *** **** called MBW to voice his dispute. *** **** became agitated on the call and ended the call. On March 7, *** **** called MBW again, requesting the account be removed from his credit report. His dispute and request to delete were forwarded to the creditor, ***********. As *** **** has provided proof of payment in this complaint, MBW has closed its file and returned it to *********** for further handling. Since this account is a commercial business account and MBW has closed its file, MBW considers this matter closed.THIS IS RESPONS TO THE CFPD FROM MBW

  

  Business response

  03/25/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by *********** Inc. (“***********”) to collect on past-due balances.  MBW does not purchase debt.  On January 15, 2024, *********** placed past-due account # ********8 with MBW for third-party collections activity.  MBW assigned internal MBW # *********  At the time of placement, *********** reported the balance to be $179.91 owed by ****** ********* ********* ***** ****  Pursuant to standard MBW policy and procedure, MBW sent ****** ********* ********* ***** *** an initial notice to the address provided by *********** on January 16, 2024.  MBW's contact with *** **** is due to his capacity as the contact personnel at ****** ********* ********* ***** ***.  *** **** has called MBW a few times asking about credit reporting (March 5, March 7, and March 15).  *** **** previously filed a CFPB complaint for the same account (March 8).  MBW has closed its file and returned it to *********** for further handling as of March 8. Since this account is a commercial business account and MBW has closed its file, MBW considers this matter closed.  Credit report updates can take 30-45 days to become available for viewing.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was contacted via email by MBW about a debt with ******* ********. Because ******* is still listed on my credit report that is who I’ll be dealing with about this matter. I won’t all contact from MBW to cease and desist. I do not plan on paying MBW I’ll just deal with *******. Please do not contact me ever again.

  

  Business response

  03/26/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency. MBW was contracted and hired by ******* ******** (“VZW”) to collect on past-due balances. On 12/21/2023, VZW placed past-due account #*************** with MBW for third-party collections activity. MBW assigned internal MBW #********. At the time of placement, ******* ******** reported the balance to be $150.38 owed by ******* *****. Pursuant to standard MBW policy and procedure, MBW sent ******* ***** a debt validation notice to the address provided by ******* ******** on 12/22/2023. A call was placed from MBW where ******* ***** was offered to settle the account in full for $106.00. While on the call, ******* ***** specified they were disputing the debt and wanted all further correspondence sent via email. MBW subsequently sent invoices and debt verification documentation via email on 03/15/2024 as requested. MBW received the BBB complaint on 03/17/2024 requesting a cease and desist. MBW has closed file and returned it to ******* ******** for further handling.  Please note there may be a delay between when MBW sends the file back to VZW and when VZW systems acknowledge the return of the file.
  MBW does not report to the credit bureaus on behalf of ******* Wireless and did not report on this account in particular. Any questions regarding credit reporting should be sent directly to ******* ********.
  To contact VZW about credit reporting or credit disputes, ******* recovery agents can be reached at ************. Please have your full VZW account number ready, and choose the option “starting new service,” then “asking a question about the balance.” This will reach a ******* recovery agent who can assist with credit reporting questions and disputes.
  
  

  Customer response

  03/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was contacted by this company to pay a debt. I paid the debt on 12/28/2023. I paid the debt that day via credit card. I was told by ***** that I could call back in 14 days to request a "Letter of Debt Relief". I called back on 1/16/24. She said she would email it to me. I did not receive it, so I called back 1/18/24. I still did not get it. I have checked ALL my spam, trash etc. On 1/20/24 I sent them a letter. I have been watching my mailbox....So, yesterday I called ***** again and requested this letter. She said she would email it.....I still don't have it, so now I have to wonder if I have been scammed. ALL I WANT IS THIS " LETTER OF DEBT RELIEF" !

  

  Business response

  03/06/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ****** ******* ******* ********** to collect on past-due balances.  On November 27, 2023, Hughes placed past-due account # ************ with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, Hughes reported the balance to be $210.00 owed by Jennifer Jacoby.  Pursuant to standard MBW policy and procedure, MBW mailed *** ****** a debt validation notice to the address provided by Hughes on or around December 15, 2023.  On December 28, 2023, MBW received a call from *** ****** in which she paid the balance.  During this call, *** ****** asked for a receipt.  The MBW agent advised the customer that she would get a confirmation number and that if she called back 14 days later, a letter confirming payment could be sent.  The customer called on January 16 and requested that email confirmation.  The customer referred to the letter as "letter of debt relief."  The letter that MBW can provide is a confirmation of payment.  On January 18, *** ****** called MBW again regarding the letter.  On February 29, *** ****** called MBW to request a letter of "debt relief" again.  MBW can provide a letter showing the payment was made.  MBW is not the creditor or owner of the debt and cannot issue any letter other than confirmation the payment was made.  MBW apologizes for the delay in the letter, it appears that a technical issue prevented *** ****** from receiving the email.  MBW will be sending the email as soon as that issue is resolved.  The file is closed and marked as paid in full in MBW systems.

   

  Customer response

  03/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******
  
  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Repeated texts with false allegations of owing a debt with *******. Texts state "You have an outstanding balance with ******* ********* Call ************ or pay at ***************************** To opt you reply STOP." This text came from 37472. I have continued receiving texts even after using the 'Report Junk' feature through my Verizon phone.

  

  Business response

  02/28/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by Verizon Wireless (“VZW”) to collect on past-due balances.  On DATE, VZW placed a past-due account with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, VZW reported the phone number ***** ******** as belonging to the account holder.  MBW attempted to contact the account holder on that phone number via text.  MBW has placed a cease and desist on this phone number for this file, as the address and other information provided in this complaint does not match Ms. Brown's.  MBW apologizes for any inconvenience caused.  MBW does not control VZW processes such as the "Report Junk" feature.
  

• Initial Complaint

  02/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am getting constant automated texts from MB&W regarding a balance due to *******. It seemed fishy and I called MB&W directly and they could not find any record with the phone number I provided (which is my cell number that they keep sending me texts to) and requested I provide my Social Security number for them to look into it. I did call the phone number on the MB&W website just to be extra cautious, and I confirmed the phone number on the automated texts matches the number on the MB&W website. I have no recollection of any outstanding ******* balances, nor have I ever received an outstanding balance invoice from ******* or letter in the mail from ******* or MB&W. Whole thing seems like a scam to me. Would like them to either leave me alone, or bring me proof of any outstanding invoice for me to pay.

  

  Business response

  02/20/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by ******* (“VZ”) to collect on past-due balances.  On January 23, 2024, VZ placed past-due commercial business account # ************* with MBW for third-party collections activity.  MBW assigned internal MBW # ********.  At the time of placement, VZ reported the balance to be $183.45 owed by *** ******* ***** **C.  Pursuant to standard MBW policy and procedure, MBW mailed *** ******* ***** **C an initial notice to the address provided by VZ on or around January 25, 2024.  MBW text messages to customers include the instruction "To opt out reply STOP."  MBW does not have record of *** ********** opting out of text messages prior to this complaint.  Per *** **********'s request, MBW has put a cease on texting the phone number indicated in the complaint.  MBW will send additional information, which may include invoices provided by VZ, to *** ********** separate from this response.
  

  Customer response

  02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your swift response. *** ******* ***** **C is an entity owned by an employer I used to work at. My phone number was likely listed just as a point of contact if ******* ever needed to gain access to the property, but I am in no way involved or own the entity or the account with the outstanding balance. I have left that company over 3 years ago, and they must not have ever removed my number from the account. The business number for them is ************ or you can email **************************. Thank you for providing the information and good luck. Please remove me from this collection notice going forward. 
  
  Regards,
  
  ***** **********
  
  
  
  
   

  

  Business response

  02/20/2024

  As previously stated, McCarthy, Burgess & Wolff, Inc.  ("MBW") has put a cease and desist on the phone number indicated by *** **********.  *** ********** is not personally identified by ******* on the account and MBW has updated its records to reflect *** ********** is not a contact at *** ******* ***** **C.

  Customer response

  02/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********
  
  
  

• Initial Complaint

  02/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have gotten numerous messages and phone calls from this company. I've asked to not be contacted because I've never had any dealings with the business they're attempting to collect a debt for. I've never had an account with this company and it is not listed nor will it over be listed on my credit report. I've tried to contact then debt collectors but all numbers have been disconnected and emails come back as an error.

  

  Business response

  02/15/2024

  McCarthy, Burgess & Wolff, Inc. (“MBW”) is a third-party debt collection agency.  MBW was contracted and hired by Verizon Wireless (“VZW”) to collect on past-due balances.  On DATE, VZW placed past-due account # *************** with MBW for third-party collections activity.  MBW assigned internal MBW # *********  At the time of placement, VZW reported *** ******'s phone number as indicated in this complaint as a contact number.  Per *** ******'s request, MBW has put a cease and desist on his phone number.  MBW will remove her phone number from the file.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩