Business ProfileforBoss K9 Cleveland

On 6/19/2023, I emailed Boss K9 about George, our yellow lab rescue. On 6/20/2023, I spoke to Anna, the owner of Boss K9. On 6/22/2023, I paid $4400 for a 4-week board & train to begin on 6/17/2023. Our first visit with Anna at Boss K9 was on 7/8/2023 at 9:30 am. There was broken glass throughout the parking lot where I had to walk George. Anna introduced us to the muzzle. She asked what George’s issues were & why we were doing the board & train. We had spoken twice on the phone (6/20&7/3), I had sent multiple emails and texts. I was shocked that she was not familiar with a client’s history. We asked what George’s day would be & how many dogs she trained. George would be kept in a crate during the day, she trained 10-12 dogs at a time, he would not be let out at night to go the bathroom. She did not provide any specific information on how long George’s training sessions would be or his breaks. We asked to see where the dogs were kept & trained. Anna refused, she was “busy” & had another client. I asked about boarding since that was a very important part of our decision to choose Boss K9. Anna stated she has 1-2 openings at a time & it wasn’t guaranteed that George could board there. The info Anna provided is not in her welcome packet. I sent Anna an email on 7/8/2023 wanting to withdraw George from Boss K9. I was not comfortable with the muzzle training, the overall set-up of 10-12 dogs being trained at once, the training facility, & limited boarding space. I asked for a refund. I had not signed the contract & was never asked at any time to return it by the deadline in any text, email, or phone conversation I had with Boss K9. On 7/9/2023, I received a phone call from Anna asking why I wanted to withdraw George. I repeated the above. I stated that I wanted a refund since George was not going to be trained there. She refused. She then offered me a chance to tour her facilities and I refused. Please note that no services were provided by Boss K9.