Reviews

Review Details

• Review fromStephenie E

  Date: 03/24/2025

  1 star
  I never took our this supposed protection plan. They must have gotten credit card information from my internet provider. They also said that i updated my information on a set of dates during which i was unavailable. They have been leaving text messages and flooding my email with ads for their service. When I called to resolve this, i explained that I did not take the protection plan, that i could not have updated any information on the dates they claim i did, and that, since I do not have own the equipment they are claiming i am insuring with them, it is illegal for me to insure it. After all of this, they say that they will not stop harassing me and will send my "outstanding balance" to collections.

• Review fromRoberta R

  Date: 12/28/2024

  1 star

  Roberta R

  Date: 12/28/2024

  In November when there was an internet outage in our area, I called the ******* ******* ******* ****** (on my statement/bill) for assistance. After a few minutes of going through the automated process of getting tech support, a woman started talking to me about the ******* **** *******. I was no longer to call the ******* support phone number on my statement/bill but was to call the 800 numbers she gave me. I told her several times I was needing tech support, however, I wasn't able to move on until I spoke with her about the tech support she was offering. I actually thought I was talking with an ******* representative and that the tech support was changing or being outsourced. My husband and I contacted ******* ******* staff and found out that Plan Protection Center is NOT a part of ******** that we were scammed. ******* made it very clear that we don't need this service. That this was fraudulent activity. That the woman I spoke with was an "imposter" pretending to be a ******* representative. I was definitely taken advantage of. I am seeking a refund. If I don't get the refund I will take legal action. I am an intelligent, educated person who is not easily deceived, however, I was lied to and deceived that day. This was out right fraudulent activity.

  Protection Plan Center

  Date: 12/30/2024

  We're Sorry to Hear About Your Experience – Let Us Make It Right! Hello, We sincerely apologize for the inconvenience you've experienced with our Protection Plan Center, and we appreciate you bringing this matter to our attention. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered. To ensure we address your concerns promptly and effectively, we kindly ask you to reach out to our dedicated Customer Support Team. They are ready to assist you in resolving any issues, answering questions, and providing the support you need. Please contact us through one of the following methods: Customer Support Hotline: Call our toll-free hotline at (800)651-4748. Our team is available 8am-8pm eastern standard time to assist you. Email Support: Send us an email at ******************************** We aim to respond within 24 hours during regular business hours. Live Chat: Visit our website www.protectionplancenter.com and engage in a live chat with one of our representatives. This option allows for real-time assistance and quick resolution. When reaching out, please provide your telephone number you gave when placing the order to help us locate your file and address your concerns more efficiently. Again, we sincerely apologize for any frustration you've experienced, and we're committed to making things right. Your feedback is valuable to us, and we appreciate the opportunity to improve our services. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Joe ******* Vice President Protection Plan Center, LLC. Toll free: (800)651-4748. Email: ******************************** 

• Review fromJeffrey B

  Date: 12/05/2024

  5 stars
  I noticed charges on my father's credit card and even though it's likely my father approved the charges, I explained my father's mental incapacitation and they listened. After looking into it, Ida from customer support credited back the protection plan charges for services not used after my father moved to a memory care facility. They have a process regarding refunds but they also listen and do the right thing.

• Review fromPamela N

  Date: 10/03/2024

  5 stars
  Love the plan Xfinity Protection plan is great they helpful with there pricing thanks protection plan and Xfinity 

• Review fromDavid V

  Date: 09/24/2024

  1 star

  David V

  Date: 09/24/2024

  This company managed to scam my mother out of some money and they won't refund it. My mother is 82 years old, has mild dementia, is very hard of hearing, and is on Social Security Disability. She can't afford anything this company has to offer nor does she want it or need it. I called this company and they were belligerent, rude, and they absolutely couldn't care less about my mothers situation. ZERO STARS

  Protection Plan Center

  Date: 09/26/2024

  Subject: We're Here to Assist Dear David, Thank you for bringing this matter to our attention. We’re truly sorry to hear about your mother’s experience, and we understand how distressing this situation is. We take concerns like yours very seriously, and we want to help resolve this. Please reach out to me directly at (**** ******** so we can investigate and address your concerns promptly. Your mother’s well-being is important to us, and we appreciate the opportunity to make things right. Sincerely, Joe ******* General Manager/ EVP Office* ************* ****** ****************************

• Review fromSuzanne J

  Date: 09/18/2024

  5 stars
  I was confused about coverage and representative, I think she said Ada, was very helpful to explain to me the benefits and coverage of the three year plan for my xfinity. I have not had to file a claim, but she explained to me that the fee for the three year coverage was what a one-time service call would be from xfinity coming inside home to work on equipment. Xfinity charges and we send Protection Plan the bill and they reimburse us, is what she explained to me. I was so glad to speak to a real person.

• Review fromBrian Y

  Date: 05/21/2024

  1 star
  I have been harassed by this company non stop. They are extremely rude and began swearing at me when I did not want to renew my subscription (that I didn't even know I had). Once I was hung up on for not renewing, I called back into the 800 number and was again talked down for asking to speak with a manager. I have asked this company on multiple occasions to put me on their do not call list yet I continue to receive threatening phone calls. After speaking with a manager (Ida) she confirmed that she sees the multiple requests in her system of me asking to be put on the do not call list, but she doesn't know why I continue to receive calls. She was going to review the call from her employee at 1:56 and escalate to her general manager. Ida went on to review my call from 4/22/24 when I also asked to be put on the do not call list. I simply asked that they do not call me any longer. The employees are beyond rude, and will immediately begin to argue with you and insult you when you do not want to participate in their scam. I advised Ida that I was reporting to the Better Business Bureau for harassment and threats.

• Review fromchris p

  Date: 05/04/2024

  1 star

  chris p

  Date: 05/04/2024

  I was calling in because i had charges that i did not accept over. My first connection to the line was connected with covit* ****. I later asked if i could be transferred to a manager because i wanted to hear back my recording of my purchase. I was connecter to a manager named Phill****** I explained to him about my concern of a purchase i did not accept when purchasing the protection plan. He said that he does not have the recording. He then starts to state that i purchased the plan most likely because it was given at half price. While im trying to explain my case he starts to raise my voice and tells me if i talk over him he will put me on hold. He then puts me on hold and asks if im done like a child. I did not raise my voice to this manager. All i was doing was asking questions about the unagreed purchase. He then starts to ask if i would like to continue to stay on the plan and starts making a sale. i then kindly say im no longer interested. And he starts getting upset that i will loose Hundreds of dollars on the plan. He then rudely with a raised voice says i have to pay the remaining balanced and i was transfered to covita *****. I Just want to leave a review that Phill***** the manager was very rude and i have never encountered customer service agent in that manner. I strongly believe that Phill***** needs to go back and take a customer service call class. Because of my encounter with Phill#120 it strongly made me not want to do business with protection plan center. Covita***** quoted that my voice was not raised at all. And when i asked to cancel my plan she was more than happy to help me with the service. She is a excellent customer service rep and made my transaction smoothly. She she be hired to manger enrollment over Phill*****. Again Phill***** doesn't seem to have the patience or knowledge of how to address a customers concern on there current plan. I was already confused trying to understand my plan. Phill***** made that transaction unpleasant.

  Protection Plan Center

  Date: 05/07/2024

  Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during your recent interaction with our manager, ***********  First and foremost, we want to assure you that providing exceptional customer service is paramount to us, and it is disheartening to hear that your experience fell short of our standards. We understand how important it is for our customers to feel heard and valued, and we regret any miscommunication or discomfort caused during your call. Rest assured, we take your feedback seriously, and we will be addressing your concerns with ********** directly. We strive to continually improve our customer service practices, and your feedback will be instrumental in guiding us towards that goal. On a positive note, we are pleased to hear that Covita#1195 was able to assist you effectively and provide you with the level of service you deserve. We will ensure that your commendation reaches her and that she receives the recognition she deserves for her exemplary customer service. Once again, we apologize for the inconvenience you experienced, and we appreciate your feedback as it helps us to improve. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly. Thank you for your understanding. Sincerely, Joe ******* Protection Plan Center

• Review fromTatianna M

  Date: 04/12/2024

  1 star

  Tatianna M

  Date: 04/12/2024

  This company has been harassing me on false claims for the past 6 months. I am at the point where I feel I need a lawyer. The “invoice” that was sent to my e-mail is unclear and continues to go up. I don’t even know how this company got my e-mail or my card info. The only reason their tactics were discovered is because they called when they were NO longer able to charge my credit card automatically....and I answered the call. THANK GOODNESS! They have been getting free money from me for almost a year. I am very unhappy and I was told while speaking with their representative that I will “continue to be harassed because I am still receiving a “service””. This is after I told them that I have not been receiving any service from them and that I do not even know what it is they are “protecting”. I don’t have any virus protection on my laptop or my IPhone. The lady on the phone stated the service was to protect against identity theft/virus protection on pc and phone. That doesn’t even add up. I’d like to see the proof!

  Protection Plan Center

  Date: 04/16/2024

  Dear Tatianna ********, We are sorry to hear about your experience and appreciate you bringing this matter to our attention. Ensuring a positive customer experience is our top priority, and we take all complaints seriously. Upon receiving your feedback, we conducted an internal investigation to address your concerns. It appears that there may have been a misunderstanding regarding the services provided and the billing process. We apologize for any confusion or inconvenience this may have caused. We would like to clarify that our company does not engage in harassing behavior or make false claims. We strive to maintain clear communication with our customers and provide them with valuable services that meet their needs. Regarding the billing issue, we understand the importance of transparent billing practices and have taken steps to review and improve our invoicing procedures to ensure clarity for our customers. Additionally, we take the security of our customers' personal information very seriously and have stringent measures in place to safeguard it. We do not share or sell customer information without consent and are committed to protecting your privacy. We regret any frustration or dissatisfaction you may have experienced and are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to contact our customer service department at your earliest convenience so that we can address your concerns directly. We value your feedback and strive to make improvements based on customer input. Thank you for bringing this to our attention, and we look forward to resolving this issue promptly. Sincerely, Joe ******* Executive Vice President. Direct Office *************

• Review fromIan G

  Date: 03/29/2024

  1 star

  Ian G

  Date: 03/29/2024

  Scammers selling "insurance" to little old ladies, they WILL try to steal your identitiy

  Protection Plan Center

  Date: 04/01/2024

  Dear I** ******** We are deeply concerned to hear about your experience, and we want to assure you that your feedback is being taken very seriously. The allegations you've raised are extremely troubling, and we want to address them promptly. Maintaining the trust and confidence of our customers is of the utmost importance to us. We have strict policies in place to prevent any behavior that could be perceived as deceptive or fraudulent. If there has been any misunderstanding or miscommunication, we sincerely apologize. We would greatly appreciate the opportunity to investigate this matter further and to address any concerns you may have directly. Please reach out to us at your earliest convenience so that we can discuss this issue in more detail and work towards a resolution. Thank you for bringing this to our attention. We value your feedback and are committed to ensuring that all of our customers have positive experiences with our company. Sincerely, Joseph ******* Executive Vice President Protection Plan Center LLC Office: ***** ******** ****** ****************************