ComplaintsforAmerican Greetings Corporation

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I marked my American Greetings account "Do Not Renew" last year, and I was still charged a renewal fee this year. I would like a refund of the $29.99. When I tried calling American Greeting's customer service, I got a message that they are temporarily closed. According to the Better Business Bureau, their customer service has been unreachable by phone for over a year. This is unscrupulous business. Please refund me and cancel my membership.

  Business response

  10/05/2023

  Hello,
     
  Thank you for contacting American Greetings Customer Support.
      
  We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
   
  Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement..
   
  We hope you will reconsider using our great services and membership benefits in the future.
       
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings

• Initial Complaint

  09/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello, I am contacting BBB because American Greetings has charged my account in Augusta and September for 9.94..I spoke with a representative by the name of Feliza stating that she could not refund the account. The last time the account was used was in January of 2022- a one time usage. Then American Greetings charges me after the account has been cancelled 9.94 for August and another amount of 9.94 for September. I need the amount credited to my card and the customer service rep failed to understand.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  American Greetings Corporation ( under the name AM Greetings) has been charging a yearly fee to a business charge card that has been inactive for more than 2 years. This yearly fee was never authorized. When we called the number 800 711-4478 to dispute the charges the phone had a message saying it is an unassigned number.

  Business response

  09/01/2023

  Hello *****,
    
  Thank you for contacting American Greetings Customer Support.
    
  We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
   
  Your membership is under the email address: *********************************
    
  We regret to hear that you would like to cancel your membership with us. As requested, we have turned off the auto-renewal feature on your account. Your membership will expire on 3/29/2024. Until then, we hope that you will take advantage of all of the great features and benefits of your AmericanGreetings.com membership. To learn more about your membership, please visit: ********************************************** 
  Please note that our memberships are nonrefundable.
   
  If you would like to view our Terms of Service, visit: *****************************************
   
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings
   

• Initial Complaint

  08/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  American Greetings.com withdrew $32.94 from my checking account. (Not sure how they got it.) on July 3 2023. I tried several emails to tell them I did not purchase a membership They said they could not find my account. They said I used an email account which I havent used in yrs. Ref ID is *******. They asked ne for invoice number, and customer ID I did not have any of these bc I did not purchase a membership. They say they do not refund memberships but I did not purchase a membership

  Business response

  08/16/2023

  Hello *******,
   
  Thank you for contacting American Greetings Customer Support.
   
  We're sorry for any trouble with your recent charges. We want to help, but we were unable to locate your account in our database under the email address of ********************. 
   
  There are a number of reasons that this might occur:
  1. You used a different email address when you originally purchased your membership.
  2. You may have entered the email address incorrectly when joining.
  3. You are not currently a paid member of our website.
   
  If you used a different email address when you purchased your membership, sign in with the original email address. If you do not remember the email address you originally used, or feel the address may have been entered incorrectly, please respond to this message with the information below.
  1. Any additional email addresses that may have been used to register your account.
  2. The customer number you received when you joined.
  3. Your full name and mailing address including zip code.
  4. The date, dollar amount, and payment type (Visa, AmEx, Discover, etc.) for the most recent charge. Please DO NOT provide any digits of your cards' payment information.
   
  We assure you that we will resolve this problem as quickly as possible. Please call Customer Sales at 800-711-4474. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.
   
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings
   

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 23, 2023, an American Greetings account I was unaware of and had not accessed since 2017 was charged an auto-renewal fee on a credit card that was past its expiration date and should not have worked to process an auto-renewal. I learned the account has been auto-renewing since 2017 even though the associated e-mail address has not been active since 2019 and the card entered had an expiration date of 2018. I contacted the business requesting a refund, and was denied.

  Business response

  07/12/2023

  
  Hello *****,
   
  Thank you for contacting American Greetings Customer Support.
     
  We apologize for any confusion with the automatic account renewal on your expired credit card. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
   
  Typically, when a credit card is re-issued with a different number, the issuing bank will notify the payment providers of the new card number, so that recurring payments can continue to be made.
   
  If you’re unhappy with this process, you may wish to contact your bank since it is they who authorized the disclosure. But please rest assured that there’s no reason to be concerned in this case, and this process is quite normal for re-issued cards.
  
  Your membership has been closed. As a courtesy, we have refunded your last payment of $31.64. This should appear on your next credit card statement.
    
  We hope you will reconsider using our great services and membership benefits in the future.
    
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings

  Customer response

  07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  
  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  When signing up for the free trial I selected apple pay as the payment method. I was not made aware that the entire $7 would be posted to my account to verify my apple pay the same day I began the FREE trial. Usually a free trial testing the payment method will take out a single dollar to verify, not the entire amount. I called customer service and they said this does happen when you select apple pay as the payment method, but I was not made aware of this before selecting apple pay which is frustrating. The representative said it was a temporary hold and I will get my money back since I cancelled the free trial the same day I began the free trial. However it’s now been 5 days and the money is still being withdrawn from my account. This is extremely frustrating and not a usual business practice.

  Business response

  07/11/2023

  Hello ******,
  
  Thank you for contacting American Greetings Customer Support.
  
  We are sorry for any trouble with payments made via Apple Pay. The pre-authorization charge on your account should have fallen off. If this charge has not fallen off, please use the following link to view more information regarding your subscription billed through Apple:
  
  ****************************************
  
  If you have further questions or concerns, don't hesitate to contact us.
  
  Your friends at American Greetings Customer Support
  Shyla J

  Customer response

  07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response was very unhelpful. First of all, the subscription I chose through American Greetings wasn’t run through the Apple or iTunes store so there’s no way for me to utilize the Apple link provided in the business’ answer. Secondly, its been 6 days now with the full money amount being withheld from my account. I’m glad it’s just $6.99, because the free trial automatically selected the yearly subscription amount and I had to manually change it to a monthly subscription. Otherwise, it would’ve taken the yearly subscription amount out of my account. I’m still in the same exact position I was before receiving this response so the response was completely unhelpful. 
  
  Regards,
  
  ****** *******
  
  
  
  
   

• Initial Complaint

  06/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Unauthorized credit card charges for a subscription we didn’t have or want in the amount of 29.99 and a second for .01. Seeing the other complaints here shows a pattern of reprehensible repeated behavior by the company

  Business response

  06/27/2023

  Hello *******,
  

  Thank you for contacting American Greetings Customer Support.
  
  We're sorry for any trouble accessing your membership. We want to help, but we were unable to locate your account in our database under the email address of .
   
  There are a number of reasons that this might occur:
  1. You used a different email address when you originally purchased your membership.
  2. You may have entered the email address incorrectly when joining.
  3. You are not currently a paid member of our website.
   
  If you used a different email address when you purchased your membership, sign in with the original email address. If you do not remember the email address you originally used, or feel the address may have been entered incorrectly, please respond to this message with the information below.
  1. Any additional email addresses that may have been used to register your account.
  2. The customer number you received when you joined.
  3. Your full name and mailing address including zip code.
  4. The date, dollar amount, and payment type (Visa, AmEx, Discover, etc.) for the most recent charge. Please DO NOT provide any digits of your cards' payment information.
  5. The Invoice ID number that may be associated with our charge on your billing statement.
   
  We assure you that we will resolve this problem as quickly as possible once we receive your information.
  

  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings
   

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday May 5th I contacted American Greetings after receiving an email alerting me of a membership amount that is going to be automatically deducted from my account. I had an account with them 5 years ago and have not been charged since I cancelled . They kept my information at least 5 years after cancellation and charged me without authorization. During the call , in order to verify my identify, they needed my address- which turned out to be an old address from 5 years ago. The individual assisted me in verifying the address- I needed help remembering the address because it was so long ag0- then he promised a refund will be issued. He was unable to answer A refund was issued ( for $29.99) an a charge for a GREATER amount was placed the SAME DAY!( for $32.44) I am unable to get anyone on the phone to correct this.

  Business response

  05/09/2023

  Hello ******,
   
  Thank you for contacting American Greetings Customer Support. 
   
  We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
   
  Your AmericanGreetings**** membership has was closed on 5/5/23 and a refund of your membership fee was issued to your credit card. This should appear on your next credit card statement.
   
  Your confirmation number is *****************
   
  We hope you will reconsider using our great services and membership benefits in the future.
   
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings

  Customer response

  05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/4/23, I received an email that I was being charged 39.99 for renewing a 2-year subscription with American Greetings. I have never had a membership with American Greetings, EVER! According to my order history, I have never even purchased from them. I didn't even know that I had an account with the website until I tried to login with the account listed at the bottom of the email. I just looked at my membership history and it says that I had a membership in 2017 for 2 years that ends in 2025 being charged with a payment method that expired in 2018! What in the world is going on? How are you charging a credit card with an expired expiration date? I have tried to call them and they do not answer their customer service line. I have no idea if I was charged in the past as well but I want a full refund for this membership and any past memberships because I have never willingly purchased a membership with them nor have I ever used their membership services in the past. My customer number, that I didn't even know I had, is **********.

  Business response

  05/08/2023

  Hello *******,
   
  Thank you for contacting American Greetings Customer Support.
   
  We're sorry to lose a valued member. Your AmericanGreetings**** membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
   
  Your confirmation number is *****************.
   
  We hope you will reconsider using our great services and membership benefits in the future.
        
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings
   

  Customer response

  05/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  
  

• Initial Complaint

  04/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a credit card charge of $29.99 for renewing a membership . I have not used this service nor have I had any email or other communication from them indicating that I was a member in well over a year. I communicated with them and they refused to refund my money. The number on my email was ********. Whether that might be a membership number or claim number I dont know. I would appreciate any help you may be able to offer. Best regards, ******* *****

  Business response

  05/01/2023

  
  Hello *******,
   
  Thank you for contacting American Greetings Customer Support.
   
  We're sorry to lose a valued member. Your AmericanGreetings**** membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
    
  We hope you will reconsider using our great services and membership benefits in the future.
         
  If you have further questions or concerns, don't hesitate to contact us.
   
  Thank you,
   
  Shyla J.
  Your Customer Support Representative
  American Greetings

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩