Business Profile
Health Insurance
Medical Mutual of OhioHeadquarters
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Reviews
This profile includes reviews for Medical Mutual of Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 22 Customer Reviews
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Review fromSARA M
Date: 04/10/2025
1 starSARA M
Date: 04/10/2025
Since January 01, 2025, I have had nothing but problems getting medications filled because of needing prior auth., I was approved in February for a medication and then they revoked the prior auth without any notice, I had to hear from my pharmacy that they will no longer cover the medication and this was approved till the end of 2025 and they took it back away. I have another prescription that my doctor has sent multiple time for prior auth and it still not being approved. I have absolutely had it with this company and hope for reasons that I am able to switch. I wonder how a medicare plan that is for seniors and disabled can actually deny any type of claim that a doctor has order for you deem it unnecessary for your healthcare, if it weren't necessary the doctor would not order it. I hate to imagine the people that have Medical Mutual that are seniors and don't understand the issues and are not able to take care of appeals or anything in the manner because they have no help from family or friends, so they go without the medical attention they need because some insurance company decides how they should liveMedical Mutual of Ohio
Date: 04/11/2025
*** ******* Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been positive. Please allow us to do some research on your case to see what we can find. We will be in touch with you soon. Thank you for being a Medical Mutual member.Review fromCharles T
Date: 03/30/2025
1 starCharles T
Date: 03/30/2025
I've missed my medical prescription once again because of medical metals failure to approve a blood sugar medication. Its insane. We pay for full coverage yet some fod damn insurance company gets to dictate the timing of our medication release. Why gave insurance! So now I'm two days without my medicine. Run, do not select medical mutual, they are a corporation that doesn't are for customers healthy needs, only their profitsMedical Mutual of Ohio
Date: 04/02/2025
Mr. *****, Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been a positive one. Per our phone conversation today we will research this issue further to prevent this happening in the future. Thank you for being a Medical Mutual member.Review fromPatrick K
Date: 03/04/2025
1 starPatrick K
Date: 03/04/2025
As of 2025, patients now need a prior authorization for ******* ****** costs $5-10 with ****** coupons, and after the prior authorization, there will STILL be a copay of a few dollars. Ask yourself if you're really willing to make multiple calls to your doctor's office and insurance companies for basic medications that cost under $10. It's outright EMBARRASSING to require prior authorizations for such basic medications, particularly ones that treat behavioral health problems. Companies like this make work more difficult for patients, doctors, office staff, and everyone involved in healthcare, all in the name of trying to save a couple pennies on the dollar. Embarrassing.Medical Mutual of Ohio
Date: 03/05/2025
Mr. *******, Medical Mutual appreciates your feedback, and we are sorry to hear your experience has not been a positive one. We value our members, and exceptional service is always our priority. Unfortunately, we are unable to locate an active policy in our system for you. We welcome the opportunity to review this information with you. Please contact us directly to discuss.Review fromMartin K
Date: 01/29/2025
1 starMartin K
Date: 01/29/2025
You are better off with no insurance than Medical Mutual. Their customer service reps have no idea what they are talking about, they tell something is not covered when it clearly states it covered in the benefits guide. Then you submit a claim and sits limbo for months until you start putting pressure on them. Apparently under their "guidelines" an infection from wound is not covered. It took them 3 1/2 months to come up with a reason to deny the claim. Poor bussiness practice to the point I am going say this a scam, they take your money without providing anything.Medical Mutual of Ohio
Date: 01/29/2025
Mr. ******** Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been positive. Please allow us to do some research on your case to see what we can find. We will be in touch with you soon. Thank you for being a Medical Mutual member.Review fromWendy F
Date: 01/08/2025
1 starWendy F
Date: 01/08/2025
I unfortunately chose to go with Medical Mutual of Ohio this year. After reading these post and my first experience with them, I wish I had gone somewhere else. I will change companies as soon as it's possible. My Doctor ordered on MRI that was to be done ASAP, the hospital had it scheduled for the next day BUT NO, I have to wait on these people to approve it and I was told that could take 3-14 days to get approved or denied. Really!! In the meantime I get to live with horrible pain!!! My doctor needs this test to treat me appropriately! This is just insane! It's going to be a very long year, I'm afraid.Medical Mutual of Ohio
Date: 01/10/2025
*** **** Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been positive. Please allow us to do some research on your case to see what we can find. We will be in touch with you soon. Thank you for being a Medical Mutual member.Review fromDenise F
Date: 11/17/2024
1 starDenise F
Date: 11/17/2024
I now have to take another day off of work just to get my Covid 19 vaccine and make an appointment with a Doctor office I am not familiar with nor have I ever attended. Please do not ask me to do any new paperwork. It is already costing a day of work and is it going me to free or am I going to get a surprise charge?????Medical Mutual of Ohio
Date: 11/19/2024
Mrs. *******, Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been positive. We have made multiple attempts and left several voicemails to assist you with your issue, unfortunately we have not received a phone call back from you. We welcome the opportunity to review this information with you. We value our members, and exceptional service is always our priority. Please contact us directly to discuss. Thank you for being a Medical Mutual member.Review fromAldra N
Date: 09/27/2024
1 starAldra N
Date: 09/27/2024
I have shirt and long term disability insurance and I called when I started having problems to check my coverage now they keep denying my long term disability coverage and I have no income. My doctor even are wondering why? The claim on their side if its preexisting. And I have had the insurance for a year. The Representative I speak to is also rude and has a nasty attitude and seems to be behaving out of vengeance because I do not settle for her denial and appealed her decision. She even made the remark I must be confused…, I am not confused I do not agree with her and I feel the it’s scamming people who has paid for your insurance for protection of their income incase life happens. If there were negative stars I would also rate them with a negative.Medical Mutual of Ohio
Date: 10/03/2024
Medical Mutual appreciates your feedback, and we are sorry to hear your experience has not been a positive one. We value our members, and exceptional service is always our priority. Unfortunately, we are unable to locate your information in our system. We welcome the opportunity to review this information with you. Please contact us directly to discuss.Review fromMark G
Date: 07/22/2024
1 starMark G
Date: 07/22/2024
I would give negative stars if possible. They deny all procedures as a first practice. Make you submit an appeal and then tell you they never received the appeal. They deny and lie. No accountability. If you do not trust your "preferred providers" then don't do business with them. I trust my doctor that I see on a regular basis. If he says he needs a scan to better determine what needs to be done, then I trust he needs a scan. Medical Mutual has no business saying it's not necessary. You're an insurance company, not a medical facility. Stop trying to practice medicine. Leave that to the doctors. Just pay the bills like you're supposed to do. What's the point of insurance if I have to pay out of pocket to get the proper tests done in a timely manner? What's the point of insurance if I have to wait in pain for months and fight just to have a CT scan performed. Let the doctors do their job and just do yoursMedical Mutual of Ohio
Date: 07/24/2024
Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been a positive one. We value our members and exceptional service is always our priority. We welcome the opportunity to review this information with you and will be making an outreach to you soon.Review fromHeather G
Date: 02/21/2024
1 starHeather G
Date: 02/21/2024
I spoke with a Broker through *********** **** ******* I have about 15 diagnoses. Mostly autoimmune. I spoke with a man and I had the paper for a bit but through it away. I told him "ALL MY DRS ARE THROUGH CLEVELAND CLINIC. PCP, HEMATOLOGIST, Will this plan be good for this? His answer was yes. NOW I am told EVERYTHING IS OUT OF NETWORK DUE TO SOME NARROW MINDED NETWORK THAT NO ONE COVERS! i HAVE TWO OUT OF POCKET BILLS THAT DID NOT FLAG UNTIL I TRIED TO MAKE A F/U VISIT, GETTING WEAKER BY THE DAY STILL TRYING TO FIND A PLACE THAT COVERS MY IRON INFUSIONS. MY SOLUTION WOULD BE PUT ME ON A PLAN THAT WORKS FOR ME! LIKE YOU SAID IT WOULD! LOL I HAVE 2 OTHER CO-WORKERS THAT CAN'T SEE THEIR DRS EITHER BECAUSE IT IS OUT OF NETWORK! THEY ARE LUCKY THEY ARE HEALTHY PEOPLE. BUT, WHAT IF SOMETHING HAPPENS TO THEM??? THIS IS INSURANCE IS USELESS TO ME AND I AM GOING TO LOSE MY SPECIALISTS THAT IT TOOK ME ALMOST 10 YEARS TO FIND! HeatherMedical Mutual of Ohio
Date: 02/22/2024
Medical Mutual appreciates your feedback and we are sorry to hear that your experience has not been a positive one. We value our members and exceptional service is always our priority. We welcome the opportunity to review this information with you and will be making an outreach to you soon.Review fromJeremy R
Date: 02/05/2024
1 starJeremy R
Date: 02/05/2024
When the doctor prescribed medication, insurance told me there was a list of criteria that I needed to meet before being approved. I have done the things on the list and now being denied the medication still. My question is, why even have people go through a list if the plan is still to deny people the medication that they need? It is a shame that the doctor I work with that knows me can't prescribe me what he feels will work for me. Someone that has never met me gets to play that role of dominance.Medical Mutual of Ohio
Date: 02/09/2024
Medical Mutual appreciates your feedback and we are sorry to hear your experience has not been a positive one. We value our members and exceptional service is always our priority. We welcome the opportunity to review this information with you and will be making an outreach to you soon.
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