Business Profile
Insurance Services Office
Selman & CompanyHeadquarters
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Reviews
This profile includes reviews for Selman & Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 35 Customer Reviews
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Review fromMELISSA C
Date: 04/07/2025
1 starMELISSA C
Date: 04/07/2025
This company is a complete scam. I have tried for 2 weeks to contact them regarding my recently deceased father and they never answer my calls and will not return them either. (I was on hold every time for ever! Then was sent to a voice mail every time!) They continued to deduct a monthly premium from their bank acct till I had the bank block them.Selman & Company
Date: 04/08/2025
Hello ******* ******* - I am sorry to hear that you have not been able to get a Customer Service Representative to assist you. Please contact me directly. I will need to get information regarding your father. I can be reached at ************* Regards, Elizabeth B********, VP Customer Contact ServicesReview fromTerry G
Date: 03/06/2025
1 starTerry G
Date: 03/06/2025
Ripped me off for 2 years told me to stop paying cause they won't cancel coverage and said it's ok they won't turn in to credit.Selman & Company
Date: 03/12/2025
Hello Mr. *****, I apologize for the confusion and frustration you have experienced with our company. You applied for the Supplement Insurance on 11/28/2023 with our Agent - ******** This is not ***** *** It is a supplement to *******. Our policy pays what CHAMPVA does not cover. Since you claim you do not have ******* for your spouse ********, (I listened to the recorded call to our call center) I am terminating your policy to inception. We will refund 100% of all premium paid. Please accept our sincere apology. You can expect to receive your refund in the US Mail within the next 10 business days.Review fromCristin C
Date: 02/15/2025
1 starCristin C
Date: 02/15/2025
This place is awful. There is no way to contact them because they do no answer. My mom is being charged twice monthly and more than her premium states. We are looking into hiring an attorney to be able to resolve this. We would prefer to speak to selman directly but we have tried calling to no avail. Literally NO ONE answers. On hold for over an hour. I’m desperate for help for my mom.Selman & Company
Date: 02/18/2025
We will reach out to the email address listed above as we do not know the name of insured person.
SelmanCo Customer Service.
Review fromGayla C
Date: 02/15/2025
1 starGayla C
Date: 02/15/2025
I cannot reach selman and company insurance through phone calls I am trying to cancel my policy and no one picks up. And I also mailed cancellation letters as well. This company keeps charging my checking account more and more. I am exhausted from dealing with this. Someone please help!Selman & Company
Date: 02/18/2025
**** ******** spoke with a SelmanCo Customer Service Representative today. **** *********s policy has been terminated per her request. A termination letter will be mailed to her. We apologize for the delay in responding to her and any inconvenience this has caused her.Review fromElizabeth G
Date: 01/17/2025
1 starElizabeth G
Date: 01/17/2025
All I want is a copy of my original policy but cannot find a way to get it. My policy number is AEPORT00. You obviously have my address and policy number because I receive bills. I have tried numerous ways but cannot make your system work.Selman & Company
Date: 01/21/2025
Hello Ms. *******, Thank you for providing feedback. I apologize for the difficulty you are having. Your policy ID is **********. I have requested a verification of coverage for you. Your original policy documents are held with ******** ************* ***. They are the owner of the group policy. You are considered a "certificate" holder of the group policy. I reviewed the recorded call from January 15, 2025. The CSR provide you with the Policy ID and explained why your ADD policy terminated. You do have an active Term Life policy. Please feel free to contact me directly once your receive your verification of coverage if you have additional questions. Regards, Elizabeth *********Review fromKen O
Date: 01/16/2025
1 starKen O
Date: 01/16/2025
Impossible to file a death benefit claim- on hold over two hours on phone and then quickly transferred to a different department and placed back on hold! They take my premiums but won’t pay the benefit!?Selman & Company
Date: 01/21/2025
Hello M** ****, I apologize for the difficulty you are having reaching our customer. January is the busiest time of year for our Call Center. We also were closed on Monday 1/20/25 in observance of Martin Luther King day. Please feel free to reach out to me directly. I will work with you to start the claim process. My direct line is ************. If you receive my voicemail, I will call you back. Regards, Elizabeth *********Review fromKevin O
Date: 01/16/2025
1 starKevin O
Date: 01/16/2025
Selman and Company customer Service will not even answer the phone. I have a Life Insurance policy for my Parent, now deceased, and now way to file the claim. On hold for over 1 hour 45 minutes. I wonder if this company is a scam. Don't they have an obligation to talk to you???? The on line reviews all say the same thing, no one answers the phone. Please warn everyone not to do business with this company.Selman & Company
Date: 01/21/2025
Hello Mr. ****, I apologize for the difficulty you are having reaching our customer. January is the busiest time of year for our Call Center. Please feel free to reach out to me directly. I will work with you to start the claim process. My direct line is ************. If you receive my voicemail, I will call you back. Regards, ********* *********Review fromDouglas C
Date: 12/26/2024
1 starDouglas C
Date: 12/26/2024
On September 30, 2024, my wife Linda received a letter from The ******** stating that her group life insurance policy was about to expire. If we wished, we could submit a conversion application to as new whole life policy. We followed the instructions, including submitting the first premium. This was done before the deadline of 31 days. On October 24, 2024, after a half hour wait I was able to speak to a representative regarding the status of the new policy. They had received the check, but has not yet cashed it. On November 5th I spoke with another representative (after another half hour wait) who told me that we had to submit another check for $81.97 to cover the interim period. Though he could not satisfactorily explain why this was necessary. I sent the check to make sure the policy was processed. On November 15th, I spoke with yet another representative who told it was not necessary. The original premium check still had not been cashed. I asked how I would be able to file a formal complaint and was told that they could not give me this information. I then received two separate phone calls from case managers assuring me that everything was taken care of and the policy would be issued. They would expedite the process. When I tried to contact one, I was told he was in a meeting and would be left a message. No call was returned. We eventually received the whole life policy. I have never experienced such poor customer service. The minimum time to talk to a live representative was never less than 30 minutes – the longest 40 minutes. The phone menu is terribly confusing and many transfers to the wrong department occurred. The waiting background music is pretty close to heavy metal. It seems that no one with this company cares anything about good customer relations and satisfaction. I used the website to request information to file a formal complaint twice. There has been no response. ******* **Selman & Company
Date: 01/21/2025
Hello ******* *** Thank you for submitting your feedback. I apologize for the confusion and poor experience. I can confirm that Ms. Campbell has an active policy with a paid to date of 5/2/2025. The conversion process can take time to process, depending on how fast we receive information from the group. I will investigate to determine why the process took almost 60 days to process her conversion application. In addition, we have modified the greeting and telephone menu items to ensure an easier process. As far as the on hold music, we use classical music. I will need to review to see where you heard "heavy metal" music. Please accept my sincere apology. Please feel free to reach out if you would like to discuss further. Regards, Elizabeth *********Review fromOlivia B
Date: 12/11/2024
1 starOlivia B
Date: 12/11/2024
I have had nothing but trouble with my life insurance policies administered by Selman. Today I’m canceling four policies because of the horrible customer service I have received. Useless website, unreachable customer service, and I have never once received all four premium notices on time. I’ve tried multiple time to set up auto-pay and Selman doesn’t bother initiating the payment. They just send termination letters to me for payments they didn’t attempt. Occasionally just for “reasons” they’ll send a termination letter at the same time as the premium notices, for the same policy. By far the worst company I have ever had the misfortune of interacting with.Selman & Company
Date: 12/12/2024
Dear Ms. *******, I sincerely apologize for the lack of service and the poor experience you have had with our company. I am investigating what took place with your policies and your spouses policies. Based on your feedback, we did not meet the service standards we place on our company to exceed in our customer expectations. I will reach out to you directly once I conduct my investigation. Regards, Elizabeth *********, VP Customer Contact Services ************Review fromCharlesq M
Date: 09/28/2024
1 starCharlesq M
Date: 09/28/2024
Worthless. This company is nothing but trouble. I started the ChampVA supplement for my wife on June 21, 2024. I paid upfront for the whole year. Never got the policy cards for wife. I have called these people numerous times because we could not create or register online for access. They kept going on and on about system issues. Finally they told me the first premium had to be MAILED in. No one in no way even mentioned that before. So I sent money order in Sep 9, 2024. Called Sep 27 and they said they have not received it even though postal service says delivered Sep 17, 2024. Said it wasn't cashed. Postal service receipt says it had been. So had to email member services with copy of money order receipt, etc. Then today I get 2 letters in the mail. One for Aug 2024 payment and another saying policy terminated due to non payment. What the hell is up with this piece of crap company. I am calling first thing Monday and they are simple NOT going to like my attitude with this entire mess. I am sick of dealing with this mess. Been trying to get this coverage started for my wife and it has been nothing but a complete freaking nightmare. They have their head so far up their A**ES its not funny anymore.Selman & Company
Date: 09/30/2024
Hello Mr. M***, I am sorry to hear about your experience with our company. I will have our Call Center Manager reach out to you today. ****** ***** will research and review with you how we will rectify the situation. Please be advised that the ChampVA Supplement plan provides ID Cards with the Military Sponsor's name. All providers accept these cards for the family members of the military member. I apologize for the confusion.
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