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Business Profile

Medical Equipment

Naväge Nasal Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On only the second attempted use, the button to start the unit failed to work. I followed all the instructions including cleaning the unit, putting in new batteries, and trying a new salt pod. Nothing has worked. Customer service sent me a ridiculous response that was written using incorrect grammar. I want a full refund for this piece of junk.

    Business Response

    Date: 02/05/2025

    RhinoSystems spoke to ***** on 1/17/2025. A representative walked ***** through the process of troubleshooting. Once the troubleshooting rinse was completed, the device was set up and tested. The device was working as it should after  these steps were taken.

    Customer Answer

    Date: 02/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ****


  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this March of 2024. It worked great for about 3 times. Then the batteries died. I replaced the batteries with new batteries. It still would not work. I went and bought new batteries. It worked 2 times then quit working. I took it back to CVS where they readily exchanged it for a new one. I took it home and it worked great for about 3 weeks. Then the next time I tried to use it, batteries were dead. I put in new batteries, would not work.. I bought a new card of batteries, still wouldn't work. I just want a replacement of the Navage Machine. When it works, it works great. I get instant relief. I have talked two of my Friends from Church into buying one. They are having the same problems.

    Business Response

    Date: 08/05/2024

    RhinoSystems contacted ********, and walked her through the troubleshooting steps. The device is now working properly. 

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Navage nasal irrigator because I work in childcare and get sick A LOT. I currently have a cold and tried to use it for the first time. I read all the instructions and did everything right, but as I was using it I suddenly felt a sharp pain in my ear, it’s been 2 days now and the hearing in my right ear is terrible, my ear is red, I’m having a lot of ear pain, and I feel water in my ear. I don’t know what to do, I’m already sick and now my ear is messed up. Very upset with this product.

    Business Response

    Date: 07/01/2024

    RhinoSystems has reached out to the customer directly, and currently awaiting response. RhinoSystems will be happy to provide a full refund. 

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on Navage.com looking at prices of their saline pods as I had just purchased a Navage from ******. Inside the package was a coupon for 25% off and a free gift. While I was on their website their web page was very shakey and glitching. I got out of that browser (google chrome) and opened another (firefox) and it started doing the same thing only this time when I clicked on the item description it placed a $40 order. I was only wanting to check prices. At the time of this incident it was this past Monday (Memorial Day) evening. As soon as that happened I tried to call immediately and got no answer. So I emailed explaining what happened and saying that I wanted to cancel that order and get a refund. They emailed back telling me they couldnt process a refund cause it had already shipped. When I emailed back asking how that was possible when they werent open on Memorial Day (which they confirmed) and most packages do not ship out til the afternoon. They emailed back saying that I am confused. I am not confused. Their webpage placed an order for me. I asked that they delete my information from their system cause if the page is glitchy like that then I am afraid of having my identity stolen. I didnt intend on spending $40 when i had a coupon and still have said coupon but i will never visit their webpage again. Please help me get my money back asap. I honestly feel like they stole my money.

    Business Response

    Date: 05/31/2024

    This issue has been handled with the customer to their satisfaction and is now considered resolved.

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product simply doesn't work. The batteries die constantly, and you don't know it's not going to work until you install a very expensive salt pod into the chamber. Also, the claims the company make are fraudulent. It does not reduce snoring or sinus pain. Total rip-off. Worst $100.00 I spent ever. Plus 20 dollars plus for salt pods.

    Business Response

    Date: 05/01/2024

    The last correspondence RhinoSystems has from ****** ****** is from 10/5/2023. She called and left us a voicemail advising her device is not working. An agent from RhinoSystems returned the call the same day, there was no answer so a voicemail was left advising ****** to return our call.. After searching through all of our records, it appears ****** did not purchase the device through RhinoSystems, therefore, we cannot offer a refund to her. The device is more than likely not broken, and can be fixed by troubleshooting with one of our agents at 1-800-203-6400. Any agent at RhinoSystems would be delighted to walk ****** through the necessary troubleshooting steps. If the issue cannot be fixed over the phone, and the device is still in warranty, RhinoSystems would happily replace the device. 

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the navage system. Within 3 weeks the lid to the device broke when I was closing it.

    Business Response

    Date: 02/28/2024

    The picture the customer provided shows clear signs of customer abuse. Just by the picture the customer provided, RhinoSystems is able to see that the customer was either using an unapproved SaltPod hack, or using multiple SaltPods at once by stacking them on top of each other, which results in the warranty being voided for customer abuse. When the warranty is voided, the device is not replaceable. ************ did offer the customer a replacement at a discounted price on 2/22/2024, ************ has not gotten a reply back from the customer. 

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the navage system from walgreens they have a 30 day money back guarantee the navage worked for about 2 months then it would not work agian they told me how to clean salt out of inside over the phone it did not fix it they told me they would not give me the money back to take it to the store the store told me it's been over 30 days there product wasn't right they should give me my money back

    Business Response

    Date: 02/15/2024

    ***** ***** contacted RhinoSystems on 2/14/2024 at 10:08am. ***** explained her device was not working, RhinoSystems requested for ***** to troubleshoot her device. ***** advised the batteries were not in at that time, and she was attempting to look for a screwdriver to put the batteries back in. ***** could not find a screwdriver, and advised she would call us back when the batteries were back in the device. RhinoSystems provides a one year warranty, had ***** completed the troubleshooting steps and the device was still not working, RhinoSystems would have replaced the device. ***** failed to contact RhinoSystems back, therefore RhinoSystems was  not able to complete the troubleshooting and could not complete the replacement process. 

    Customer Answer

    Date: 02/15/2024

    That is a lie I did go threw the trouble shooting process with another lady I called back about 15 minutes later




     

    Business Response

    Date: 02/15/2024

    RhinoSystems would be delighted to assist in replacing the device by calling 1-800-203-6400. However, since the device was purchased at a retail store, RhinoSystems is unable to provide a refund.

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After about 8times using the Navage Irrigation System it stop working. I like it and wish to continue using it. Could it be the battery not working properly?

    Business Response

    Date: 12/07/2023

    Dear ******,

    Thank you for contacting us. We’re here to help make your Naväge experience the best it can possibly be!
     
    We’re sorry to learn that you’re having a problem with your Nose Cleaner, but we have good news! Very soon you'll have a working Naväge!

    Based on extensive customer experience, we know that virtually all problems (even for experienced users) result from common misunderstandings about how Naväge works, and that most can be fixed in minutes!

    Naväge products are fully warrantied. If a unit is defective, we'll cheerfully replace it with zero hassle, and we'll pay the shipping. We're unconditionally committed to your complete satisfaction.

    We ask only that you spend a couple of minutes with Customer Support (we’re smart, eager to help, and we’re all daily Naväge users, too!), and run through a short troubleshooting procedure that resolves almost all issues. To save you time, please reply to this email with a phone number and the best time for us to call you. 

    If you prefer, you can call us at (800) 203-6400, M-F, 8:30 a.m.-5:30 p.m., Eastern Time. Or if you'd like to get started on your own, excellent troubleshooting tips and videos are posted on our website. 

    We sincerely appreciate your business and regret this inconvenience, and we want you to have the best possible Naväge experience.

    We’re here to help!

    Best regards,

    Brittany

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It’s my 3 that I buy and it breaks after 2 weeks, I do everything that’s informé in the paper But the push button stop working

    Business Response

    Date: 10/20/2023

    Dear ******, 
                                                                                                               
    Thank you for contacting us. We’re here to help make your Naväge experience the best it can possibly be!

    We’re sorry to learn that you’re having a problem with your Nose Cleaner, but we have good news! Very soon you'll have a working Naväge!

    Based on extensive customer experience, we know that virtually all problems (even for experienced users) result from common misunderstandings about how Naväge works, and that most can be fixed in minutes!

    Naväge products are fully warrantied. If a unit is defective, we'll cheerfully replace it with zero hassle, and we'll pay the shipping. We're unconditionally committed to your complete satisfaction.

    We ask only that you spend a couple of minutes with Customer Support (we’re smart, eager to help, and we’re all daily Naväge users, too!), and run through a short troubleshooting procedure that resolves almost all issues. To save you time, please reply to this email with a phone number and the best time for us to call you. 

    If you prefer, you can call us at (800) 203-6400, M-F, 8:30 a.m.-5:30 p.m., Eastern Time. Or if you'd like to get started on your own, excellent troubleshooting tips and videos are posted on our website. 

    We sincerely appreciate your business and regret this inconvenience, and we want you to have the best possible Naväge experience.

    We’re here to help!

    Best regards,

    Brittany

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Navage quit working after less than 6 months of use. I expect to be reimbursed for a new one.

    Business Response

    Date: 08/08/2023

    Dear *******, 

    I'm sorry to learn your Naväge isn't working. We'd be delighted to help! Call us at (800) 203-6400 Mon-Fri 8:30 a.m. to 5:30 p.m. est. You have a 1-year warranty. If we can't fix it over the phone we will send a replacement as long as you're within your 1-year warranty. 

    Best regards, 

    Brittany 

Naväge Nasal Care is NOT a BBB Accredited Business.

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