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Business Profile

Monuments

Eternity Monuments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 2, 2021 I purchased a double headstone for my parents. My mom was still alive. I was asked by Tim to submitted any request via text to ensure everything was correct. The headstone was was laid. When my mom past, I contacted Tim to provide the date of death for my mom. He sent a text with Jan. 21.2023. On 04/17 I replied with Good evening Tim the end date for Judy should be January 21,2023. I went to the cemetery on 08/05/23 there was no end date. I contacted Tim and asked why the end date wasn't done. I was told he didn't have an explanation and he saw my text with the end date stating January be spelled out. When I went back to the cemetery the date was Jan. 21, 2023. When I contacted Tim again I was told that he was doing me a favor which was not stated at the time of purchase. I was told that that would all they would do once my mom past. Tim stated the spelling January out would make the lettering uneven. I didn't ask for centered inscription. I asked that January be spelled out. It was in the text. Tim also stated that if he had to replace part of the stone I would be responsible for the cost. All Tim had to do was read my text and inscribe what was originally requested. He was very rude and over talking me. This was August 19, 2023. At this time it has not been corrected.

    Business Response

    Date: 10/26/2023

    I have reached out to ***** ******* on August 25th, 2023, since we engraved her mothers date, and I need her permission to fix the monument and she won't respond to my voice mails and my text messages, I wish to resolve this issue as soon as possible, but I need a family members consent to modify the monument, so please contact me at 440-309-5977, I will replace the monument with a new monument with the engraving as ***** ******* wishes

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not paying to have the stone removed.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** *******




     

Eternity Monuments is NOT a BBB Accredited Business.

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