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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Two guys came to exterminate bed bugs, not the most pleasant experience i paid 563.06 The leg on my bed frame and part of my frame was damaged with no resolve or reimbursement as well as no follow up spraying as i have since moved which is what is factored in the cost. They refuse to refund any money for thatBusiness response
03/18/2023
We came out for a same day service to treat your home. The initial treatment was competed at your home, and we even treated your hallways and additional areas that were not charged. Our treatment plans come with a follow up to ensure your home is pest free. During our last communication on 3/6 you informed our office that you have moved to a different location. Our treatment plans cannot be transferred to a different residence. We have offered to even inspect your new home which was denied.Customer response
03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *****
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Contact Information
1650 E 55th St # 603941
Cleveland, OH 44103-6148
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.