Reviews

This profile includes reviews for Third Federal Savings & Loan Assn.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Third Federal Savings & Loan Assn. has 29 locations, listed below.

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  Third Federal Savings & Loan Assn.

  7007 Broadway Cleveland, OH 44105

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  Third Federal Savings & Loan Association

  490 Howe Ave Cuyahoga Fls, OH 44221

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  Third Federal Savings & Loan Association

  3890 Center Rd Brunswick, OH 44212

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  Third Federal Savings & Loan Association

  9057 Darrow Rd Twinsburg, OH 44087

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  Third Federal Savings & Loan Assn.

  21651 Center Ridge Road Rocky River, OH 44116

Review Details

• Review fromJustin L

  Date: 11/20/2024

  1 star
  This was an overall shady experience with applying for a HELOC. I’ve never had a bad experience before and used third federal 8 years ago on another property. The Medina office tried to do everything via phone and would put nothing in writing. Everything felt coercive to purchase an on site appraisal after the initial virtual appraisal came back lower than the homes value a decade ago. When asked for the criteria used I was told nothing would be given in writing and I should purchase the on site appraisal for an extra fee.

• Review fromMaria L

  Date: 09/09/2024

  2 stars
  Apparently when you call to make principal payment. They take partial payment and deposit the rest in a savings or checking account. Even though you speak to an agent about your wishes, they blame the system. You have to stay on top of it. Once I'm done with them. I will avoid them. Locations are minimal. I setup external bank and couldn't do a transfer. They asked for repeat info even though it was already setup. I don't trust them

• Review fromJody L

  Date: 05/24/2024

  5 stars
  I have been a customer at Third Fed for savings and mortgage products for over 15 years. I have never had anything but a positive experience with anyone there. A real person answers the phone who has answers or finds them. I recommend this company whole heartedly .

• Review fromNathan H

  Date: 05/17/2024

  4 stars
  My experience with third Federal has been nothing but pleasant. When you call their customer service, you are connected to a knowledgeable and helpful us based person, with minimal hold times. The process of obtaining our mortgage was exceptional, and Quinn was there to answer our questions every step of the way. Only reason I gave them 4 instead of 5 stars was I opened a cd with an ACH transfer, and my only option to close it out was wait 7-10 days for a check. I wish I could transfer the money back in the same way I transferred it to third Federal. Checks are out dated. Otherwise, great bank to work with!

• Review fromJennifer M

  Date: 04/23/2024

  5 stars
  After searching for the right home equity, I came across Third Federal and their low rate fixed home equity at 7.59% for 30 years. I reached out to the branch in Palm Harbor and spoke with ***** *******. I am so thankful that I called because Livia sent me all information needed to make the best decision, told me to put her name on the application and Livia has been in communication with me throughout the entire loan process. I could not have gone through this process without Livia and am so thankful. You're a Rockstar!

• Review fromDr. Nilo G

  Date: 04/10/2024

  1 star
  Do not go this bank! Be warned. Stay away. I had the misfortune of working with Jerry-**** ******** I have all copies of emails and faxes that I have sent (probably around 10+) and she insisted that she has not received it. I even sent it to Third Federal documents upload but she said she can’t access it. Do not waste your time applying for a loan. Even if you have good and excellent credit and complied and jumped ALL the hoops that they require, they will give you an excuse that they have not received it. I spoke to JT (I guess a teller?) and he tried to make excuses that their system is backward and slow and most of the times unable to be accessed, (really???), I spoke to the bank’s general manager “Lauren”, to basically complain and I was very calm. I was starting to tell her my experiences about Jerry-**** *******, only to be cut off that she’s busy and will call me back. The one good thing about them? They band together. They cover for each other’s bad behavior. They should attend and learn customer service. I don’t know if all Third Federal branches are like this, but I guess it is reading the past reviews. This is the Delray Beach branch in Delray Beach, Jog road between Atlantic Ave and Linton. Just stay away from Third Federal.

• Review fromMon L

  Date: 03/07/2024

  1 star
  Third Federal Savings and Loan is the WORST financial institution I have ever had the misfortune of experiencing! The customer service is the most GHETTO experience I ever encountered! First off, the process to open an account online has you answering PERSONAL security questions that DON'T PERTAIN TO YOU AND YOUR LIFE AT ALL. But "none of the above" is not going to be one of the choices you'll have to choose from out of all the multiple choice answers the online system gives you to answer some of the personal security questions, FORCING you to choose an answer that will be wrong. Then once you are FORCED to choose an incorrect answer the system will flag your application for opening an account. (For me one of the personal security questions asked "which street is closest to where you live," but NONE of the answers listed where anywhere near any place I have ever lived before. The streets listed as answers to this question weren't even in the same city of any place I had ever lived before). Then when you call the company's customer service line to discuss the issue with the system and the security questions, EVERY SINGLE PERSON you'll speak to, from the bottom to the top, will be GHETTO, RUDE, and IGNORE everything you called them about to discuss, never acknowledging any problems you are calling them about, but just "victim blaming" YOU (and this behavior will be exhibited from Samantha, to Martin, all the way up to Mathew Cotes. They ALL will be short and dismissive with you, and ALL will demonstrate a LACK of communication skills and VERY POOR CUSTOMER SERVICE)! Long story short, when it comes to your money I URGE ANYONE CONSIDERING OPENING AN ACCOUNT WITH THIRD FEDERAL SAVINGS AND LOAN TO RECONSIDER, UNLESS YOU WANT A THIRD RATE EXPERIENCE, THIRD RATE CUSTOMER SERVICE, AND A THIRD RATE HANDLING OF YOUR MONEY... THEY DON'T CALL THIS COMPANY... "THIRD"... FEDERAL SAVINGS AND LOAN FOR NO REASON!!!! DON'T DO BUISNESS WITH THESE PEOPLE!!!!... YOU'LL REGRET IT!

• Review fromEDWARD B

  Date: 10/27/2023

  1 star
  My money is being held hostage by Third Federal and they don't seem to care at all!!! I have been trying all week to get some of my money out of my savings account with no luck. I know there are limits but I had transferred $0 out of my account in the past 30 days and I couldn't transfer any money (except $3,800) out in spite of the limit being $15,000 per day and $25,000 per month. So I called them on Monda, and Wednesday, and Friday. What a waste of over 2 hours of my time. Twice I was told a manager would call me back and twice they failed to do so. This is ILLEGAL-it violates their funds availability policy and yet they can't seem to fix it. I offered them a simple solution, overnight me a check at their expense-I can only presume they don't even know how to do that! I truly don't think they even care. BOTTOM LINE: DO NOT PUT YOUR MONEY IN THIS FRADULENT BANK!!! P.S. I am sorry to admit that I am enjoying seeing how much of their time I can waste due to their incompetency. Please forgive me LORD.

• Review fromSalim S

  Date: 09/21/2023

  1 star
  Awful bank. They use the most useless appraisers you can imagine. There are numerous factual errors. Their appraisal process is horrible. When pointed out, they will defend their blunders. This is a click bait company. Don't get fooled by the rates they offer. You will never get them. Do yourself a favor and stay away from them. They will destroy your credit history.

• Review fromGloria N

  Date: 08/19/2023

  1 star
  My experience with third federal bank ,I apply for a pre-approval letter with my daughter,the loan officer assign to us ,was not really very professional,she did not help or give us advice on anything,no communication on what we needed since the beginning.