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Business Profile

Storage Units

Brookpark Mini Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Phone complaint entered by BBB staff JS: Consumer has had the storage unit for approximately four years. Consumer was paying $100 to $150 a month for the unit. Consumer did not have a contract. Consumer spoke with Angel, company representative on November 12, 2022 and was advised she would need $2000 to be paid by November 14, 2022. Consumer spoke with John and the unit had not been sold but she needed to pay at least $1000 to keep the unit. Consumer could only pay $100.

Brookpark Mini Storage is NOT a BBB Accredited Business.

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