Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** *** *** ******** **** on November 22, 2023. The car is under warranty. There is aproblem with the sensor where certain functions of the car isn't working. The dealership has been aware since Nov 25th. They have had the car multiple times supposedly fixing the problem, yet it's still not fixed. I took the car to Mercedes to have it looked at and come to find out the car had been in an accident previously which damaged the sensor. I took the car back to Northcoast, by the way the car is under warranty. But they refuse to fix the car. I have taken it back 4 times. Each time they have the car for a week and the problem still isn't fixed. Please help.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2023 I purchased a Trex premium from North Coast auto Mall. When I drove it the next day, I realized that the seatbelts have been cut from a previous accident. I immediately called the dealership and told them the situation, and they asked me what did I do to the seatbelt. I sent them this picture that I am enclosing and told my sale representative that it had been cut from the accident and that they told me the accident was minor but it could’ve been minor if the passenger had to be cut out of the car. They jeopardize my life by letting me drive off the lot with an operable seatbelts.

  Business Response

  Date: 01/23/2024

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We understand that you are concerned about your safety, but please note that ****** is a third-party service and we cannot guarantee the accuracy of the information reported. Also, the customer is no longer in possession of the vehicle as of December 22, 2023.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  Date:01/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car from North Coast Auto Mall in Bedford April 2020 I tried to trade the car in and know will take because the frame was cracked on it they welded it back together and now I’m having so many problems with this car

  Business Response

  Date: 01/23/2024

  Hello,
  
  North Coast Mitsubishi- Bedford appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for any frustration caused. Our store manager has contacted the customer and will further assist with the vehicle trade-in.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  
  North Coast Mitsubishi- Bedford
  Customer Service Department

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am reaching out about the cancellation for my ***** *** insurance that was filed on 9-5-2023 for my totaled 2018 *** Terrain that I purchased from NorthCoast. I am highly frustrated that it is already 11-8-2023 and I have not received my check from ***** **** **** ******. It took me weeks to even speak to someone but  a promised return call from ****** ******** office was not followed through. Monday,  11-6- 2023 I called again with my intentions to bring my attorney into the situation and received a call back from someone who said they were from the Customer Service Department but I heard kids crying in the background. I was given information that turned out to not be true. SHe said it was sent to my finance company on August 21 2023 but I the cancellation request wasnt until September. I called my finance company ****** to find out if they had the check and they never received one from them. I called the lady back with Customer Service requesting that a copy of the check front and back be sent to ******** email. ********************************** She assured me they would. She assured me that someone would call me back within 24 hours but again, no one called me. 11-8-2024 I called North Coast customer service number again. Im not sure if its the same person. All I know is that they both have accents. She informed me that they never received a check (different from mondays CS rep!) and for me to call ***** and ****** finance. I tell her I did already and the dealership was not cooperating with myself or ******** requests. She said she would call me back. I then proceeded to call ***** and they gave me the following information. I called her back with the information and she said things I could not understand. When I mentioned the check number and date cashed from ***** she conveniently hung up on me and its been 15 minutes I have continuously tried to call her back and no answer. Cancellation date was 7-19-2023 Processed on 9-6-2023\ Check was sent to ***** **** **** ****** *** *n September 12 2023 CHeck # ***** was cashed by ***** **** **** ****** *** *n 9-28-2023 Please explain to me why this is so difficult to get my money? Or speak to someone who can tell me factual information on this matter? I should be receiving a refund of 59.42% of what I paid minus a 50.00 cancellation fee. I am not trying to get free money here, only what I am legally entitled to because my car was totaled with no fault of my own. I am now regretful that I purchased another *** from North Coast in July.

  Business Response

  Date: 11/14/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  As of November 9, 2023, check number ****** has been issued in the amount of 481.81 to the customer. We apologize for any inconvenience this delay may have caused.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department
  

• Initial Complaint

  Date:09/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle from this place on August in September notice my transmission was leaking all over my driveway. ALSO the AC hose was melted on the manifold.I came back to the dealership advised them of this issue no one seem to want to help nor cared of this issue.I was sold a lemon .

  Business Response

  Date: 10/03/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have scheduled the customer for a service appointment on September 29, 2023. We have begun inspecting the customer’s concerns and hope to resolve this issue as soon as possible.
  
  At this time, we believe that all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** * ****** ***** ********** ****** ******** ******** *** ***** Date of Birth: 06/11/1987 **** ******** ******* *********** ******** *** *** *** ****** ******** ** ********** Dear *******, I received a copy of my credit report and am writing to dispute the following information that appears on my ******* report. Please verify or remove immediately the following accounts: North coast auto mall When speaking to a sales representative several times I was told that a soft pull will be done on my credit file and that it will NOT leave a hard inquiry on my credit file! This was indeed false! I have several hard inquires from this company showing my credit history was pulled several times leaving these hard inquires on my report! I was definitely mislead! I will like three inquires removed IMMEDIATELY from my credit report so my credit report can be updated please! I’ve called and write about this matter before and I have no resolution still! Please remove this from my report! Thank you in advance By the provisions of the Fair Credit Reporting Act, I demand that these items be investigated and removed from my report. Please remove any information that the creditor cannot verify. I understand that under 15 U.S.C. Sec. 1681(a), you must complete this reinvestigation within 30 days of receipt of this letter.

  Business Response

  Date: 10/04/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  During the financing process, it is a requirement that the banks review the applicant’s credit history to determine eligibility. We have not committed any fraud under the provisions of the Fair Credit Reporting Act. Unfortunately, we are unable to have the inquiries removed. We apologize for any inconvenience this may have caused.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service agreement for $2,000 on my vehicle through Northcoast auto mall with *** Direct on 8/30/2023. On Sepetember 13, 2023 I contacted *** to inquire about the service agreement and was informed that the service agreement was pending docments being received from North Coast auto mall. At that time, I requested to cancel the agreement and was told by *** that since the agreement is still pending to contact the dealership to sign the documents necessary to cancel. I proceeded inside Northcoast automall on 9/13/2023 to take pocession of the vehicle thst was receiving a initial inspection since purchase. At approx 2:00 pm I spoke with the administrative manager, ***** ****** to cancel the service agreement. She stated she would email my information and request a cancelation to ****** and ****** would contact me to provide the documentation. On 9/19/2023 at approx 9:27am i called *** direct at ************* to inquire about the status of my cancellation and was told that the inbox is full and they are in the process of reviewing. If they did not receive the documents they would contact the dealer Northcoast auto mall. As of 9/19/23 10:09 am, I have not been contacted by ***** or ****** at Northcoast Automall. I am requesting this agreement be canceled and the cost refunded.

  Business Response

  Date: 10/04/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The Vehicle Service Contract is not cancelable per the terms in the executed contract. There is no language in the contract which allows the customer to cancel the contract once it is purchased. We apologize for any inconvenience this may have caused.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

• Initial Complaint

  Date:09/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to disclose and misrepresentation on vechile sold. I bought a car and financed thru ******* *** 12/31/2022 the car has had issues since. I took the car back to the dealer three times since and another (*****) dealer once. I went to the dealer 8/29/2023 my car has been there since 8/24/2023. I complained that it was not getting fixed and I feel unsafe in it and I advised them that I am extremely unhappy with all the issues. I explained to them that the **** Dealer(*****) told me it was in an accident when I took it there in 5/2023 for service. ***** stated that the right side of car was fix/painted. I told them that it was not reported on the ****** when I purchased in 12/31/2022. So back to 8/29/2023 They reran the ****** 8/29/2023 and it now is showing up that it was in an accident going back to 11/15/2019. Proving the issues I am continuously having with the car. I want them to buy back the car. Refund all the money I have spent trying to get it fixed and refund my deposit I initially made.

  Business Response

  Date: 09/12/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We ensure that each customer is provided with full disclosure regarding a vehicle’s recorded history prior to purchase.  We share with the customer the information that we have available at the time of purchase. Please find attached the customer’s signed and initialed forms for this vehicle that we had at the time of the purchase.  We also allow the customer to perform their own inspections and the customer purchased this vehicle “As Is.” Based on this information, we cannot refund the vehicle.   
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]   The vehicle purchased had in fact had damages and these were undisclosed damages. Multiple attempts to the salesman and dealership remained unanswered prior to 8/24/2023 visit. Documentation of all attempts can be submitted.  Car Dealership have buyers and trained staff to know what they are getting themselves into. After buying the car I mentioned this to *** ******** and sales Manager and all of a sudden there is NO record or this. They are pleading ignorance in to situation and it is unfair to me a consumer. 
  
  Regards,
  
  *** *********
  
  
  
  
   

• Initial Complaint

  Date:09/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a 2019 ****** ********** Limited - VIN: ***************** Stock: ********* on 9/4/2023. I received a call from sales associate ******* ******-***** (******) to discuss purchase options and negotiate. I am from out of state and would be flying into Cleveland one a one-way ticket and would be driving the vehicle back to Wisconsin. The vehicle had been on their lot for 102 days so I wanted to see if they would be able to negotiate the price so ****** had his sales manager, Don, call me to talk about pricing. Don was surprised that they would have listed this vehicle for the $29,549 shown on their website and told me that if I don't purchase the vehicle, that he would raise the price but would still honor the $29,549 to me. After discussions with ****** and Dan on Tuesday morning, 9/5 at 10:35AM, we agreed to purchase the vehicle. ****** asked for my drivers license to be sent over, which I promptly sent. In the meantime, I purchased a one way ticket from Appleton, WI to Cleveland, OH for Friday, 9/8 . I hadn't seen the purchase agreement by the end of day on 9/5 , so I called and emailed multiple times on 9/6 with no response from either *** or ******. I called the general sales number for the dealership and spoke with both ***** (on the phone) and ****** (via text message) and both stated that the vehicle is pending sold with my name on it and ****** had me down for an appointment to pick up the vehicle on 9/8 between 3PM - 4PM. End of day on 9/6, I still hadn't received a call or email with the purchase agreement. I texted ****** on 9/7 and she said she was working on getting the agreement and that she reminded ****** and would have him call. He emailed me stating the car had been sold already on Tuesday. Called ****** and he said he would have *** call me. No call. I called *** finally and he would not honor anything discussed in our previous conversations. I am now out of pocket over $300 for a plane ticket. Bad business practices here.

  Business Response

  Date: 09/21/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  At the time of conversation, the customer stated that they were willing to finance the deal with their bank; we offered additional financing options that are available at our store. We were unaware that the customer was traveling from another state and are unable to hold vehicles for future purchase. We apologize for any inconvenience this situation may have caused.
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department
  

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The dealerships response is inaccurate as coming from out of state was discussed on day one per my new email attachment. The fact that ***, the sales manager, indicated to me that he would rather sell at auction than to me because “I can get more at auction but I will still honor the price” indicated that they had no intention of selling me the vehicle.  
  
  Regards,
  
  ******** *******
  
  
  
  
   

  Business Response

  Date: 10/02/2023

  The customer could have avoided the vehicle being sold to someone else by choosing to use one of our lenders. Instead, the customer decided to purchase a plane ticket and the customer refused to secure the vehicle by financing through one of our many national lenders.  We informed the customer that if they went through our financing lenders that in the future they could refinance with their lenders and it was beneficial for them to do this as we don’t hold vehicles for anyone with “money down”, and that we are first come - first serve.  The outcome is unfortunate, and we hope the customer finds a different vehicle that serves them well.

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle and when it was sold to me the sales men told me it was in a minor accident and never let me see the full car fax report and just recently I went to trade the vehicle in and found out it was in a severe accident with major structural damage also found out the the vehicle I paid $34,000 for is only worth $4,00 now it’s only been 2 years I think something should be done about this

  Business Response

  Date: 09/21/2023

  Hello,
  
  North Coast Auto Mall appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We ensure that each customer is provided with full disclosure regarding a vehicle’s recorded history prior to purchase. Part of this process requires the customer to sign and initial the vehicle’s prior accident form included in the purchase agreement. A copy was provided to the customer that indicated that this vehicle had structural damage. Please find the signed and initialed ****** attached.
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  
  North Coast Auto Mall
  Customer Service Department