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Business Profile

Apartments

Garden Heights Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I hve been trying to pay my rent since December 3rd to avoid the late fee. I tried to make a payment of $720 on 12.3.24. I have an email from the *************** which says payment received. 

    When I checked my account, nothing had been deducted. Then I received an email from the property manager at my apartment  from ****** ******, at ***************************************************.  The email said  said: "This letter is to inform you that your check payment has been returned  by your financial institution for non sufficient funds nsf. The current balance on your account is $770 and due immediately to avoid legal action. Remit payment via your CheckFree card.. For questions regarding this, please contact your financial institution or contact me at ************."   

    I called my bank, and they advised me that West5Group had not cashed or attmepted to cash the check. So, I tried to pay online again, and received another email saying the check was being returned for insufficient funds. 

    She charged me $50 for each attempt I made to pay my rent online. 

    This morning I went into the office, and I spoke with ******. I asked her why I kept getting insufficient funds notices. She said to contact my bank, I told her I had and they don't know why I'm getting insufficient fund notices. She said I will have to use their Checkfree card for all future payments. It costs $20 a month to load money on the card.   

    This has nothing to do whether I have the money in my account to pay the rent. She is doing this as retribution because I have spoke out about the removal of teh machines from our laundry unit. But we have been without a laundry unit for four months as they took all of the machines out. The laundry is part of our lease. It's costing a lot of money and time to use a public laundromat.  I have to get an **** to get there as I don't have a car. 

    Business Response

    Date: 12/17/2024

    We have contacted resident Jaovonta ******, and have resolved all issues. 

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi! , i lived In this resident previously and moved out/terminated my lease due to health issues and my safety i am In my new home as of 8/4 when i left There and i am Still waiting on my security deposit of $650.. i have Called and called and begged for my money nobody cares bc it’s not them or dodges the call! The landlord does not care about anything !!! He called me back and asked for my address i gave It said it would be out in a week it’s been MONTHS and i cant Get answers this is causing me to keep taking days off of work to do small claims court and sue them now bc i cant Get the rest of my money !! Hopefully someone can help i am Sick and tired of the BS . And want my money back NOW! Or there will be bigger issues . I got My money half from escrow but i am Missing my 650 security deposit from when i originally Moved in , nothing was wrong w the unit as I have pics only thing is wrong is what THEY have caused and did not fix when i was Living there which they KNOW!!! Someone resolve this . Before stuff goes further

Garden Heights Apartments is NOT a BBB Accredited Business.

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