Complaints

This profile includes complaints for Ravine Bluff Apartment Community's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ravine Bluff Apartment Community

  5454 Ponderosa Dr Columbus, OH 43231-3134

• 

  Ravine Bluff Apartment Community

  5417 Ravine Bluff Ct Columbus, OH 43231-6704

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m currently homeless at this time, and I worked from home as well and haven’t worked since I became homeless and I’m about to lose my job. I applied to Ravine Bluff Apartments and they required a $50 non-refundable application fee, and a $175 administrative fee which was debited from my card immediately upon submitting my application. They denied me and ******** J advised that a check could be cut for me since I’m homeless. I gave an address of a friend to send it but he’s left the country and I can’t get it. I asked Ravine Bluff to cut me a check that’s the least they could do, and was told they can’t do that. I warn anyone who is desperate in need to not apply here with Monarch Investments.

• Initial Complaint

  Date:06/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Ravine Bluff 4/30/2020, I informed them about the conditions of the Apartment. i had many issues with the Apartment... The carpet was old, dirty, and had a strong smell. I deep it cleaned every month. Smelled like pets and mildew. Need to be replace, they didn't deep clean or replace the carpet. I had water coming to the kitchen floor when it rains or the snow melts. Water use to come through the front door. The walls and windows very, very, very thin. The bathroom floor , and toilet need replaced. There was hole in the floor by the dishwasher. The heating and Cooling unit was very loud. The washer and dryer space, door need replace. I would call the Office for repairs, and seems like they don't know what they are doing when they come to fix things. I had to call many times. Cheap dual paint on the walls. The refrigerator need replace. I was kept my Place clean and paid my Bills on time. I move in Friday 4/29/22, Made sure everything was cleaned up and ok before I turned in the keys on 4/30/22. The lady at the Office would not wait another 15 minutes. I had to turn in the keys Monday5/1/22 , I have them to the Manager. I had 7 people helping move and clean up. I have witnesses, Pictures, and video. The time I locked the Door. The Place was clean, and no damage.

  Business Response

  Date: 06/22/2022

  This former resident moved in on 4/3/20 to a unit with new carpeting (replaced 1/20/20), which needed to be replaced again at move-out due to excessive wear and stains. Over the course of her residency, each maintenance request submitted was completed with her satisfaction ensured. The former resident was sent a statement at move-out detailing fees owed, including pro-rated carpet replacement and additional days’ rent for lease extension. It is unclear what “false charges” are being referred to.

  Customer Answer

  Date: 06/22/2022

  I have witnessed that I kept my Place cleaned and I called the Rental Office about the carpet many times. I cleaned up before I moved out. So I don't get my name cleared and my Deposit back. I will take them to Court and I want this complaint to stay on the BBB Report! They are not telling the truth and made up false charges. I asked if I could do a walk around, move out. They said no due to Covid and they are not open on weekends. They know when I moved in that Apartment was not ready to move in. I have proff and when I moved out it was ready to move in. I have videos and pictures. I will take you Court.

  Business Response

  Date: 08/03/2022

  We stand by our original response and have no new details to add at this time.  The entirety of Ms. Small's security deposit was applied to charges due at move-out.

• Initial Complaint

  Date:05/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/31/2018, I moved out of my apartment at 5449 Kirkland Way. Upon leaving the apartment, I was given a bill with a charge on it for a service I have no recollection of ever seeing. I asked the apartment complex for documentation of my agreement to a trash service called "VIP Trash Kit"; and, they stated that they could not find it. However, they were going to continue charging me for this service. It is now 2022, and they have placed the entire bill into collections. I went to the property on 05/26/2022 to find some resolve about this; however, the property manager, ****** ********, stated that with the file now in collections, they no longer have access to my original information. They instructed me to call the collection agency, National Credit Systems. I also contacted NCS; and, they stated that they also do not see in my files any documents stating that I signed up for this trash service. ******, and staff, stated that I would have signed an addendum to my original lease; however, again, I do not recall ever doing this nor can they produce any documents that say that I have. On today's visit, I asked for information where the information is advertised about this VIP Trash service; and, no one was able to produce nor does it appear on their website. This is all in addition to the fact that I disagree with at least two areas that they stated required cleaning and I incurred a charge for those too, but the photos are questionable. My concern is that this complex charged me, and others, for at least one service that many people likely overlooked. However, this is now negatively impacting my credit, and I want it resolved ASAP.

  Business Response

  Date: 06/01/2022

  Mr. ********** did reside at Ravine Bluff Apartments from 6/15/13 to 7/31/18.  Towards the end of his lease term, Ravine Bluff implemented a trash & recycling service.  A vendor-supplied container was required for the service and provided at no cost to every apartment.  There was no obligation to participate.  Notices were delivered to each door explaining the pickup times, vendor policies and procedures, etc. along with the replacement charge for the containers should they be damaged or lost.  When Mr. ********** and his roommates vacated the apartment, the recycling container was missing, and therefore a charge of $12.50 was billed to their account.  At no time was the resident billed for the trash and recycling service.

  It is understandable these details might have been forgotten, given that the move-out occurred nearly 4 years ago.  At no point in time prior to last week, have any of the occupants of the apartment called Ravine Bluff to question the charges billed at move-out.  

  As stated to Mr. ********** when he visited the Ravine Bluff rental office, we no longer own this account and further inquiries should be directed to NCS.

  Thank you,

  Ravine Bluff Management

  Customer Answer

  Date: 06/02/2022

  I am rejecting this response for the following reasons:
  1. Again, the company is lying about not knowing that I had an issue with this. I have an E-mail chain with them regarding these issues. Additionally, I have filed an official complaint with them regarding these issues that again can be tracked with documents.
  2. Ravine Bluff stated that they had residents sign an addendum to our lease that we agreed to take on these charges. Yet, they have NEVER been able to produce ANY addendum to show that I have signed stating that I agreed to that service. Additionally, they have not been able to produce any items stating any notice to residents about this.
  3. If they had done so, they have not yet produced any documentation that stated the procedure for how we would have been given these items that they gave to us for free.
  4. I have also asked about other charges such as those to the kitchen, bathroom, and windows; yet, I have not also been able to get any documentation about this too.
  5. They have stated that I can go to NCS, to get the issues resolved. However, NCS is not able to do anything either because they are locked into whatever contract they have signed by Ravine Bluff. In all roads ultimately lead back to them.