Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had a working furnace since October 17th 2024 , I put in maintenance requests several times , the maintenance came out to fix it and made the furnace leak gas so I had a gas leak which caused me to call ************ of **** .. They told my rental office my furnace was leaking gas , I have paperwork to prove this , then I had another person weeks later lol at my furnace and say the whole thing needs to be replaced but I have yet to be communicated with to be informed of when I will have heat again . I continue to pay my rent ! I have 2 space heaters that I was provided by the rental property for a 3 bedroom townhouse, these space heaters can only be turned up so far because they trip the circuit breakers causing some lights to go out ! I went back over to rental office today , there was no information provided about when someone would come to fix my furnace I was told people were in a meeting ! Tomorrow I will see if the corporate office really comes in and try to see if I get an answer from them ..

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From May 2024 to the present, our AC/Heating unit has been broken. This has raised our bill from about $100 to now $300-$400. We reached out the apartment complex about the unit not circulating air upstairs. Downstairs would be mildly chilled while upstairs was hot. The apartment complex has maintenance men to which one man came out and said that one thing was wrong with it and not the entire unit. He said he "fixed it" and said to let them know if we had anymore issues. For a week or two, the temperature outside dropped, so we did not notice any issues. Then the temperature went up again, our entire house was 80+ degrees. We were sweating in our own house. Mind you, I also have a newborn in my house during this time. We continue to reach out, go up to the office, call the maintenance hotline, they didn't come back out for awhile. Finally we got a maintenance man to come, he tells us the unit is out. He said that it's very expensive and difficult for the apartment complex to replace them and may take some time. He informed us that he would search for a window AC unit to give us til it can be resolved. Two, three almost four weeks go by, we don't hear anything, don't receive an AC unit. I went to the apartment office again to ask them about an estimate on when it will be fixed. The woman tells me "it is not considered AC season anymore so it will be a very long time before it can be replaced." I told her that my house is still 80 degrees everyday, and that it I have a newborn in my home. She said they will "try our best to get a window unit out there for you but I'm sorry there is not much we can do." I go on to ask her about the heat for the winter time, she said " we will send someone to fix the heat." I have reached out the State Farm, who I have renters insurance through for my apartment about reimbursement of our electric bill due to our system not working, they won't reimburse. The electric company won't reimburse us and neither will the apartment complex.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th 2024 Life at Green Arbor sent an email regard my move in date, after calling them several times and getting lied to I showed up to the office. The secretary and possibly the manager was rude and disrespectful. I removed myself from my fathers lease, did every they asked and continued to be told "there will be a letter in your email by the end of the day" on the 15th through the 22nd after which I stopped calling. On the 28th I received an email stating I could move in on July 31st 2024. Called to schedule a time to obtain the key's and again "there will be a letter in your email by the end of the day" then the July 31 2024 "your apartment is not ready, it will be August 2nd". This company lied to me several times, had me almost homeless until my dad took me back in. Sending emails they claim its an automated service. I will NEVER recommend or deal with this company again

  Business Response

  Date: 08/12/2024

  Hello, 

  In response to complaint ID ******** please see attached an email thread between myself and the applicant. There was miscommunication regarding her move in date originally however, it was resolved and I even provided her with a move in concession of an additional $500.00 off her next month's rent. Applicant was fine with the above resolution and never asked for a refund of the application fee, which on our website it is advised our application fee was non refundable. I was not aware this applicant was displeased as she is supposed to move in today 8/12/24 

  Customer Answer

  Date: 08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Evalyse *******

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have continuously not completed work orders for air conditioning. My a/c went out last year before the end of summer and they came and looked at it. Said they had to get a part to finish the job and never came back. When I called the office they told me Id have to wait until this summer to get it fixed. Im still waiting for the a/c to get fixed. Ive put in dozens of urgent requests and the temperature has been well above 85 and I still have no resolution.

• Initial Complaint

  Date:05/26/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Life at Green Arbor lost my rent and several other tenants. I had water in my kitchen and living room for weeks while the Ac was leaking and they did not have any maintenance to fix the problem. They had to hire staff. I had my 2 year old grandson who was walking/ crawling. The outlets didn't work. When covid hit , my daughter could not pay her share because she lost her daycare taking care of the baby who had gotten covid. We left , then I find out later that they have me on FABCO when i tried to rent an apt . They are charging me over $ *****. For things , which are listed as the same thing, its trumped up and ridiculous. They are the most dishonest, unprofessional rental property that I have ever rented from. I just want to dispute the charges and get this off of my record.

  Business Response

  Date: 06/17/2024

  Please see attached a copy of the resident's ledger at the time of move out, these charges are current and accurate and no correction to the client's credit score can be made at this time. If you look at the ledger attached on 8/26/2022 when eviction was filed, the balance at that point in time was $2952.53, the tenant did not make any payments from that until move out of 10/03/2022. At the time of move out on 10/03/2022 the balance was $4581.00 due to unpaid rent for September and October. At the time of move out there was $500 dollars in damages that were billed due to the tenant leaving behind furniture and our company having to incur the expense of a trash out, there were also two broken blinds as well that we billed to tenant for replacement. The balance is a combination of unpaid rent, move out damages and final utility billing expenses. 

  Business Response

  Date: 06/17/2024

  I wanted to provide additional information for complaint ID: ********, I noticed the prior tenant mentioned that we had lost her rental payments, please see attached an email with me breaking down the balance owed and why it was so much, there was no discussion of lost rent, because that did not happen. 

  Customer Answer

  Date: 06/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21763214
  
  I am rejecting this response because: the ledger is incorrect. The charges are invalid. Green Arbor had lost 2 rent checks I submitted( and other residents) You can check at the time of all of this happening the negligence of green arbors accounting . We had water in our living room for an AC unit  leaking and lived like that having a one year old baby .We lived with no AC and  and lived that way 2 months. They are charging 3 people the same$ *****. I was listed as an occupant and I had left the apartment. Green Arbor is not on the up and up with how they lost checks and made invalid charges. They just exaggerated to make money. There was no eviction because we had gotten out during the time we were asked to. 
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 06/25/2024

  I wanted to make sure my disagreement with Green Arbor went through. The reason why I am disputing them on the balance owed is , they had lost rent checks, of mine and other tenets while changing over to the debit only payment system. A lot of us got accused of not paying rent because the business had lost our checks. The ledger although may be typed up nicely with charges are in fact, incorrect. We did not get an eviction . I do not have one on my rental history according to the courts. They are charging 3 people for the same debt.

  Customer Answer

  Date: 07/09/2024

  The ledger is bogus. I was in the office with a worker who was going in to the accounts and seeing how things were wrong and actually said she knew we had a check that did not post that was lost. There was miscommunication between who we spoke to , and then that person to her boss. There were people telling us different things. We turned in the keys they are saying we didn't. I turned then in myself so I know it to be true. Like I said. Tha accounting is inaccurate. There were double charges to the same thing. The ledger is inaccurate . It is subject to be written up any way they wish based on what  Green Arbor wished to add. The staff is unqualified and unprofessional. They are inaccurate with many tenets not just my own. I would investigate this company for fraud. 

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting from a rental property by the name of the Life At Green arbor. The last time I signed a lease was October 2022 for a 15 month lease. This would have the lease and date be December 2023 since I have lived here. I have not gotten a lease renewal request since October 2022. the Life At Green is All that I signed a 27 month lease having my lease end December 2024. I have expressed that this information is incorrect as well as sent them qualifying documentation of our communications in regards to the lease signing October 2022 interaction. I have requested a callback and was promised a call back in regards to this yesterday. I waited around all day today. I was told I was going to get a callback in the morning. The urgent nature of my request is that I must leave this apartment. I am going to be moving out by the end of the month and the rental manager is refusing to speak with me. I am very frustrated. this morning I took the Morning off of work So I could try to work through this debacle with my rental team. When I called, I was told I would receive a call back even though I was promised to call back yesterday as well as laughing at me on the other end of the call. I am trying to find resolution. They are trying to make me pay for all the subsequent months from this month through December 2024 to break lease Even though I dont have an active lease for this time Interval

  Customer Answer

  Date: 05/24/2024

  Lease contract 

  Customer Answer

  Date: 05/24/2024

  I received the following message: Hi ********, 
  
  
  I wanted to follow up with you regarding your request to terminate your lease early. I understand you are wanting to move prior to your lease end date of 12/31/2024. As a resident you do have a right to provide us notice to vacate, however we do have a signed lease agreement with you that states we require a 60-day notice and if not received we can bill for any future rents that are due. 
  
  
  I have attached a copy of your lease agreement as well as your roommate release form. I understand that you signed a roommate release form and removed **** from the lease, even if you never signed a new lease after the change was made you are still liable and responsible for upholding the terms and conditions of this lease agreement as stated in section 5 of your roommate release. I have highlighted all areas of pertinent information on the documents attached for your review. I hope this helps and provides clarity. 
  
  
  At this time, although a change was made to the original lease holders of the original contract that was electronically signed by you on 09/21/2022, if you vacate the premises prior to your lease end date of 12/31/2024 you will be subject to early termination fees in the amount of $2040 which is equal to two months' rent. , please feel free to give me a call if you have any additional questions or concerns. 
  
  
  Thank you, 
  
  
  
  ***********************
  Community Manager
  P  ************
  ****************; | ********, **** | 43217
  AssetLiving.com
  

  Business Response

  Date: 06/17/2024

  Please see attached my communication log with ********, I understand that there may have been confusion however, with both documentation that myself and ******** have attached you will see this is nothing more than a miscommunication. ******** is currently on a month to month lease, however she is still required to provide us with a 60 day notice. If you refer to page 7 and page 13 of her lease it will state our renewal and move out policy for both current and expired leases. At this time ******** has turned in a invalid 60 day notice because although it says she will be vacating in 60 days she has not provided a date. As long as the 60 day notice guideline is followed, we will not charge any additional fees. This policy was explained in my email exchange with ********, my last message to her being sent on 5/24/2024 with no response from her.