Business ProfileforForeverLawn of Ohio, Inc.

In September, 2021 ForeverLawn of Ohio, installed k9 turf at my business **** * ******** ** ********** ***** I was promised by their salesman Darin H*** that my 6 ft fence would be attached to the bottom of the turf after installation-my fence was less than a year old at the time and the ForeverLawn installation crew took it down to install the turf. I was reassured several times my fence would be put back up correctly. Not long after the turf installation we began having issues with our fence. It was not put back up correctly and it was not attached at the bottom to the turf. My fence guy, ***** ******* *** had to fix it in one area and ForeverLawn did pay Mr. ***** directly fir the repair. However over the past year, our fence is being pushed out by the turf along the bottom and when we informed ForeverLawn we were told to “just use ground stakes”. The ground stakes ruin the integrity of the fence and stretch it out. The gaps are becoming big enough that small dogs can push underneath. This is a grave concern as my business is a dog daycare and kennel! When I left a negative google review, ForeverLawn owner Conrad T***** reached out and wanted to speak directly with the fencing company. I put them in contact and Mr. ***** explained what is happening to the fence due to the turf installation and how it wasn’t attached at the bottom as promised. Mr. ***** just completed more repairs which cost me $1600. Mr. T***** became quite belligerent with Mr. ***** stating it was a fence problem. We NEVER had any problems with our fence until AFTER ForeverLawn installed the turf and didn’t do what they promised. Now Conrad T***** is ignoring my emails, texts and voicemails in regards to reimbursement for the fence repairs. This is NOT the way to do good business.