Complaints

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Ohio auto care on October 27 and got a simple oil change on my 2013 Cadillac ATS after I got the oil change drove home the car was smoking more than usual so I went straight home parked it thinking that the oil was just on the motor from when I got my oil changed not knowing I drove my car 24 hours later on 28 October. I drove about 10 miles and my car quit working on me. I couldn’t push brakes or anything and my car at the bottom where the cord was at a man told me to get out the car because your car was on fire my car caught fire and burned the whole more motor And it was due to the oil change where they didn’t put a plug or something that they didn’t do start my car a fire and they won’t take responsibility for it. I had the fire department come out they did it investigation and I have the investigations paper I am going to sue these people because I don’t have a car all because of the $89 oil change the man in the office **** ***** he told me that the fire department was blowing me off so obviously it wasn’t nothing that did that started fire because the fire department didn’t get back in contact with them.with the report and he hung up on me . That was on December 19, 2023. Now I’m taking my complaint to court to the attorney general.

  Business response

  12/20/2023

  When you call a business and threaten to sue its staff members you should be hung up on. We did reach out to Columbus fire with the report number you provided but received no response. If Columbus Fire actually made a statement involving our business why did our request go unanswered? We do have records of adding oil to your car on several occasions due to serious oil leaks. Our Technician made notes on the work order stating less than one quart of oil drained out of engine when plug was removed. You also handed our staff a new dipstick and asked us to install it but it was the wrong part. We advised you to go straight to **** **** parts department and buy the correct part. Also it looks like the car was driven over 20K on its last oil change. The engine has a turbocharger which becomes hot and dangerous if any oil leaks on the exhaust tubes. This engine and all its plastic shields were soaked in oil which causes a fire hazard.  

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11/22/2023 we took my 2018 Chevy equinox to Ohio Autocare Eastland **** to have front brakes put on. While they were doing the front brakes they came out and said that the back brakes needed done also. We asked what they would charge to do them. Fred (the manager) said $450 for both sets. ***** (my husband) said no that was too much. ***** then said we would go $350. Fred said that would work since the shop was slow today. When they were changing the back brake pads. The broke a module system that’s for the parking brake. Fred told us about it and said that they would take care of fixing it since it was their fault. The car was in the shop from 9am till 3pm on that day. They called us at 3 and said that we could pick up the car. It was okay to drive until they could fix the issue. Fred said to give them a few days and bring it back on Monday. We paid 345.30 that day for the brakes. Monday my husband took off work to take the car over. At this time the Owner (we think his name is *****) was there. He told ***** that they’re not going to pay for the module that the best he could do is they would pay half for the part. He said that they had to call the dealership and have someone from there come program the module due to that the fact that the mechanics weren’t component enough to work on the electronic brake system. They told ***** that they had the module and they would get it on, but that the person from the dealership couldn’t be there till the next morning at 9am. They kept the car all night due to not having the module programmed. The next morning 11/28 @ 10:10 Fred called and said that the car was ready to be picked up and that the bill was almost $540. When we went to pick the car up at 3pm (due to us only having 1 car at the time and I was at work till 2) ***** asked to drive it before we paid. I said I would stay there. We was told “we’re not doing that, that they guarantee there work”. So on top what we paid on 11/22. They charged us an additional 538.41 for the part and labor for the module that they clearly broke.

  Business response

  11/30/2023

    The module in question is located under the hood of the vehicle and was never touched by our staff. Our staff members are experienced and competent. The module problem is the fault of poor design and is apparently quite common on this vehicle after pad service is preformed. This was the first time we have had this occur and our shop does over 200 brake services per year. The customer was told the repair cost of the module and its reprogramming was over 1000$. The owner offered and made a price adjustment that the customer agreed to before the repair was done.    

  Customer response

  11/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20928476
  
  I am rejecting this response because: on Wednesday 11/22 Fred stated that they would make it right.  We was never told a price until Monday when ***** talked to *****. And that is when ***** said they couldn’t eat that cost. The module wasn’t broke when I took it there on 11/22. So his mechanics were messing with it and broke it. Again I reiterate it was NOT broke before they messed with it. 
  
  Regards,
  
  **** *****

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in to be serviced on 11.19.22 for an oil change and new tires. I drive with an adapted vehicle, and while my vehicle was being serviced, one of my hand controls were broken. I have provided Meineke with a replacement estimate ($2,800), and they refuse to pay for the damages. I have spoken with 2 different managers about this and the corporate office. I have attached a second image, which details the transaction of my new tires and oil change purchase. I original took my vehicle in for these two services on 11/19/22. While my vehicle was being serviced, one of my hand controls were broken. The attached titled "****** Spinner Knob" is the replacement estimate for the damages caused by Meineke on 11.19.22.

  Business response

  01/18/2023

  Our technician said the special knob came off in his hand as he was pulling the car out of the bay. The same technician has worked on this car before and had no problems with the special controls. This part failed under normal use and could put the vehicle owner in danger. This failure should be the responsibility of its manufacturer.

  Customer response

  01/24/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18716582
  
  I am rejecting this response because: The hand controls are continuously monitored by Mobility Works to ensure that they are safe and meet all expectations/requirements to be used about every 6 months. At the last monitoring appointment, there was no indication that any of the components of my hand controls were working below the guidelines. All pieces of the various adapted equipment were, sturdy, secure, and without any ware and tare. As mentioned previously, while driving the vehicle to the automotive shop, there were no indications to the driver that the control was faulty or loose. The fact that that control "fell off" in the technicians hand is not acceptable. Controls such as these are closely monitored and evaluated for such things. 

   
  Regards,
  
  ******* ******

  Business response

  02/01/2023

  .If the hand controls need to be continuously monitored by the manufacturer this would mean the manufacturer is unsure they will continue to preform to normal wear and tear. Also it would be impossible to know if the knob was weakened because it is encased in rubber. Even the vehicle manufacturer does not require its controls to be monitored and most parts last the life of the car. This part failed under normal use due to its manufacturing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩