Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a used vehicle with Ohio Wholesale Auto (OWA) on 9/16/22. I put $3,500 as a down payment for a 2015 Kia, with scheduled bi-weekly payments of $194.00. My prior vehicle needed major work, including a new transmission. Since OWA would not take my old vehicle as a trade-in, I actually gave this vehicle to the salesman, *****, at no cost for his personal use. The temporary license plate I was provided with expired on 10/31/22. I was residing in Columbus, Ohio at the time of financing to purchase this vehicle. Mid-October I ended up moving back to New Jersey with my mom and sisters, continuing to make bi-weekly payments for this vehicle. The temporary license plate expired on 10/31, so I went to New Jersey motor vehicle agency to get car registered in NJ and to obtain permanent plates. (I have had insurance on car entire time, including to present day). NJ Motor vehicle informed me that in order to register the car in NJ, OWA would need to send the title of the car directly to them. After car is registered, NJ Motor Vehicle would then mail the original title directly back to OWA. It took from October 2022 to June 2023 for OWA to finally send the title to New Jersey, as myself and my mom contacted numerous staff via phone, mail, etc. When New Jersey finally received the title, I was contacted to come for appointment to get car registration and plates. The day of my appointment in June, I was told that OWA needed an EIN# in order for me to register and get plates. I contacted "Whitney" at OWA and she informed me it would take 7-10 business days for them to apply for a NJ EIN#. It is now August 16th, nine months after purchasing this car, and OWA refuses to follow-up. I have been unable to drive this car since NOVEMBER 1st, despite continuing to make payments bi-weekly- up until a couple weeks ago when I called and informed them I would not make any more payments on a car I cannot drive

  Business Response

  Date: 08/18/2023

  When Ms. ******* purchased her vehicle she was a resident of Ohio we followed standard procedure of Ohio law she was given her memorandum for title, when she moved to New Jersey we sent her duplicate memorandum Ohio wholesale was not aware of any EIN that was needed for New Jersey company was not aware until Ms. ******* notified us we sent our original Title to New Jersey Motor Vehicle and has not received back since then we have applied for New Jersey corp code EIN and was received ******* ***** has notified customer on July 27, so customer is able to get the correct plates for her vehicle, we are not refunding any payments due to no fault of the company.

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a car from them and only had it for 2 months. The owner got my car towed and when I asked them about it they was acting clueless on what happened with my vehicle. Turns out they towed it because of a late payment in the month of April, I asked for my $1000 down payment back so I can purchase another vehicle and the owner stated my down payment went towards a rental & I am not eligible to purchase a rental because of my age ! I still have been trying to get back my down payment & I’ve been getting ignored

  Business Response

  Date: 05/17/2023

  
  ****** ******** 
  Mon, May 15, 1:12 PM (2 days ago)
  to info
  
  Hello, customer was repossessed due to non payment of vehicle not returning down payment due to customer did not make payment as promised in the contract and vehicle was processed for repossession.
  
  Thanks
  
  Sent from my iPhone

  Customer Answer

  Date: 05/17/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20056200
  
  I am rejecting this response because: 

  ***** *******
  May 15, 2023, 1:40 PM (2 days ago)
  to disputeresolution
  
  
  Here is also the statement from my cashapp account showing that I did make my payment. The owner is stating that my down payment went towards repairs & a rental. I just turned 20 years old in February, you cannot get a rental until you are 21 years old. Then said it went towards repairs but when I got the vehicle is had a cracked windshield & a broken gas tank that he was supposed to have the mechanic fixed & it never gotten fixed !
  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/19/2023

  Customer went through westlake financial they have a policy that if you don’t make your first payment they cancel the deal and send it back to us and we have to repurchase the deal, we had to pay vehicle taxes and the vehicle came back damaged the hood, front bumper grill and fender, and windshield damage and the repo fee we had to pay take all of that no deposit refunded.

  Customer Answer

  Date: 05/22/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20056200
  
  I am rejecting this response because: Everything that they stated was damaged on the car was DAMAGED WHEN I GOT THE CAR! I have a picture of the day i bought the car, windshield, front bumper & everything else they stated! 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, 2023, I purchased a '13 Nissan Altima. I put down $1500 and the transmission went out 4 days after purchase. So, so they put me in a '14 Ford Escape on March 11, 2023, and I had to put down $1750. The transmission went out on March 19th. It is sitting in a parking lot. I called them and asked them to tow it back to their shop but Mr. ***** said he wouldn't do it. He said it was my responsible. My next payment is due April 9th, and it is $339.

  Business Response

  Date: 04/20/2023

  OHIO WHOLESALE AUTO SALES HAS RESOLVED THIS ISSUE WITH THE CUSTOMER MS. ***** ******** SHE WILL BE CONTACTING YOU FOR CLOSURE

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this lot and have had trouble getting insurance on it due to the lot. I had to wait months to get my tags that were already expired. My car was repo'd off of 2 missed payments and I was unable to pay the amount to get the car back.

  Business Response

  Date: 03/08/2023

  19513805
  ****** ******** <*************@gmail.com>
  12:18 PM (2 hours ago)
  to disputeresolution, s********1278
  
  Hello,
  
  Ms. ***** must carry full coverage insurance and shows Ohio Wholesale Autosales llc as the lien holder of the vehicle before we can release it due to she is still making payments to the company, when that process is complete she may retrieve the vehicle with no issues but she must carry full coverage insurance.
  
  Thanks
  Ohio Wholesale Autosales
  
  Sent from my iPhone
  

   

  19441609
  ****** ******** <*************@gmail.com>
  12:30 PM (2 hours ago)
  to disputeresolution
  
  Hello,
  
  Ohio Wholesale Autosales addressed Ms. Lanes issue immediately we assisted with the vehicle getting diagnosed at one of our mechanic shops we was informed that it needed a new engine we explained to Ms. Lang that we were in the process of providing a new engine and that it would take time not an easy fix we have tried on several occasions to contact her regarding her vehicle.
  
  Thanks
  
  
  
  Sent from my iPhone
  

  
  

  Customer Answer

  Date: 03/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. However, the car now has full coverage insurance and I’ve provided proof with no information on retrieving the car. 
  

  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2011 GMC Acadia on 12.10.22. The engine went out on the 12th or 14th of January. I called Ohio Wholesale Auto Sales LLC. They told me to tow it to Escobar at **** ********* ***. OWA said it was the engine and they were looking for an engine. I called Escobar, and they told me they hadn't heard from OWA and to get my car off their lot. I went to the lot, and the car appears to have been vandalized. I called OWA and they told me they would put me in something else. 

  I was making bi-weekly payments, but have since lost my job. I went in to make a payment, but the salesman told me not to make the payment because nobody knew what was going on with the car. My payments were $225 a week.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to Ohio wholesale and brought a 2007 Dodge Nitro paid 4000 I use my debit card Woodforest bank and I didn’t have the truck over 30 days and the truck broke down on me and my kids I feel like I was rob and taking average of