Business ProfileforKnife Herb and Fire Caterers

Knife, Herb and Fire Catering was hired for our wedding on August 26th, 2023. They were contracted in January of 2023 (see attachment if contract/agreement). There were multiple issues that occurred from their failure to follow the agreement which caused stress, hardship and embarrassment for us and our families. Listed below are 13 of the major issues we experienced and want to have partial reimbursement. 1. The contracted main entree was not provided (a substitute was made without our knowledge). 2.Grazing table supplies were not provided adequately to guests (necessary amount of plates/ napkins and utensils were not provided causing guests to use their hands to hold/serve and eat their food). This was extremely unsanitary and inconvenient for our guests. 3.Inexperienced meat carver and meat quality poor to the extent that we are even questioning if we were provided with the prime rib we ordered. We received multiple complaints from the guest about the food. 4. Per the contract the bars were to be stocked with water, ice, cups, mixers and they were not. There was also the lack of water provided to guests throughout the evening. At the beginning of the cocktail hour no cups or water was available and they reported sent someone to dollar tree for cups. 5. Charged for an event captain, however this person was never identified nor did they assume responsibility for the evening to assure/correct any issues that we were facing. 6.We were charged for a gratuity however we feel very strongly, due to the numerous issues we experienced the company was in breach of contract and that this figure should be reimbursed. There were numerous other instances that we experienced but these were the major ones we feel we should be compensated for due to paying over $15,000 for a service that we feel was not provided as promised by the contract. We have made four attempts to contact the owner to come to a resolution, however he has refused to respond after initial contact.