ComplaintsforLevy & Associates, LLC

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've been making payments and believe I have overpaid the amount I owed. I cannot get any information over the phone. Waiting for the next available represented goes nowhere. They never answer. All other voicemail options to do not work. I am going to stop paying. Its been over the period when I should have paid off the balance.

  

  Business response

  06/25/2024

  ****************
  
  On June 21, 2024, our firm, Levy & Associates LLC, received notification of this BBB Complaint regarding ****** ********s file with our office. In the complaint, Ms. ******* claims that the balance should be paid; that she believes she has overpaid the debt; and that our firm does not answer her calls.
  
  By way of background, Ms. ********* account was placed with our firm by our client, ******* *** ** ***, on or about July 22, 2016. An initial validation notice was mailed to Ms. ******* on or about July 22, 2016. The notice provided Ms. ******* with the name of the original creditor, assignee, and the total amount of the debt as of the date of the letter. In addition, the notice provided Ms. ******* instructions outlining how to dispute the debt and respond to the correspondence. The notice was not returned to our office as undeliverable and we did not receive a reply to the notice from Ms. *******.
  
  On September 2, 2016, our firm filed a lawsuit with the ****** ********* ***** (case number ***********), regarding Ms. ********* account. On January 5, 2017, the court awarded judgment to our client; the judgment included interest and court cost. As of June 25, 2024 the following is a review of the balance history on Ms. ********* account, Original Claim: $2,342.45, Accrued Interest: $508.25, Court Cost: $229.00 which is a total of $3,079.70 less the total payments/credits: $1560.00 the Current Balance is $1,519.70.
  
  On or about February 9, 2022, a letter was mailed to Ms. *******; the letter provided Ms. ******* with judgment details (case number, date and court), the sum owed, plus interest and court cost.  Further, the letter explained that Ms. ******* should contact our office within fifteen (15) days of the date of the letter to make arrangements to resolve the debt, if no contact occurred the firm would go to court and ask that an order be filed to attach the non-exempt money in Ms. ********* bank account and to pay the attached non-exempt money to the Court to pay the amount owed on the judgment. On February 21, 2022, Ms. ******* telephoned our firm and requested to make monthly payments until the debt was paid in full, Ms. ******* then agreed to pay $52.00 per month until the debt would be satisfied.
  
  Our records indicate that Ms. ******* has made timely payments and the remaining balance as of June 25, 2024 is $1,519.70. Further review of our records shows that our firm received an email from Ms. ******* requesting a telephone call on June 21, 2024, our firm returned the call that same day. During that call, Ms. ******* requested to know the remaining balance owed on the judgment and the original placement balance. In response to Ms. *******’s request, our firm provided both the outstanding and original placement balance to Ms. *******, to which Ms. ******* replied she didn’t realize the original balance was “that high”; the call then ended as Ms. ******* stated nothing more was needed.
  
  In this BBB complaint, Ms. ******* alleges her calls went unanswered. In response, our firm reviewed its call records and based on that review, our firm returned four (4) inbound calls from Ms. ********* telephone number on June 21, 2024, Ms. ******* calls were not answered and she did not leave voicemail messages. As stated previously, our firm promptly telephoned Ms. ******* on June 21, 2024 upon receipt of her email requesting telephone contact. While Ms. ******* states in her complaint that she believes she has overpaid the balance, our firm provided the placement balance and outstanding balance during the June 21st telephone, which Ms. ******* acknowledged. A balance history has been provided within our response and our firm mailed a payment history to Ms. ******* on or about June 22, 2024 for her review.
  
  If Ms. ******* has additional questions, she may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been dealing with this business now for over a year. They give me 90 day payoff amounts and if it's not reached they will give me another one. BUT the amount never goes down and when I talk to the associations they are always really rude and have told me that the other payments aren't going to anything. Where is my money going? Plus they don't seem to understand or care that I have to have money to live on. I just talked to this guy and he wouldn't even give me a 6 day additional time and didn't know what payments I have made. It's really very stressful to deal with this company

  

  Business response

  06/13/2024

  ***************
  
  Levy & Associates is in receipt of ***** *******’s complaint. We appreciate the opportunity to address her concerns.
  
  In March 2018, Ms. ******* signed a Retail Installment Contract to buy a Chevrolet Cruze from **** ***** *********. ****** ********** Corporation, an indirect automobile finance company, accepted assignment of the contract from the dealership. After Ms. ******* defaulted on her payment obligations, ****** ********** referred her account to Levy & Associates to recover what is still owed. In February 2022, our firm mailed Ms. ******* a letter containing our contact information, details about the debt, and instructions on how to request debt validation. In April 2022, our firm filed suit. In November 2022, judgment was entered in favor of ****** ********** and against Ms. ******* in the principal amount of $15,920.95, plus costs.
  
  Our firm did not hear from Ms. ******* until July 20, 2023, when she telephoned our office requesting a settlement. On behalf of Credit Acceptance, we offered to settle the judgment for $3,400. That offer was valid through October 29, 2023. Ms. ******* stated she intended to accept that offer, but her first scheduled payment was returned because there were insufficient funds in the payment source. After that, our firm made numerous attempts to reach Ms. ******* to discuss the reversal. She did not respond to our communications until October 4, 2023. At that time, we explained that the settlement arrangements had broken. Ms. ******* requested another settlement and received an offer of $3,405 good through January 2, 2024. She verbally accepted that offer and made a payment of $405 during the call. However, the $405 payment reversed because there were insufficient funds in the payment source. Our firm mailed Ms. ******* a letter notifying her of the issue.
  
  On December 4, 2023, Ms. ******* asked for an extension of the October 2023 settlement offer. Our firm suggested that she first attempt to pay the settlement as scheduled since the offer was good through January 2, 2024. Our firm received $800 from Ms. ******* prior to December 15, 2023, but she didn’t follow through with the remainder of the payments and broke the settlement arrangement as of January 2, 2024. On that date, Ms. ******* asked for and received a third settlement offer of $3,322 good through April 2, 2024. She verbally accepted the offer and promised to pay $400 toward the settlement by January 12, 2024, but did not follow through.
  
  On March 21, 2024, Ms. ******* called to ask for an extension of time to pay the third settlement. While we were unable to grant the extension, we were pleased to offer her a fourth settlement of $3,253 good through June 21, 2024. Ms. ******* initially said she intended to accept that offer, but on June 7, 2024, she told us she did not intend to complete the settlement as scheduled and requested another extension. Our firm explained that an extension was not available.   
  
  The fourth settlement offer will expire on June 21, 2024 unless the full offer amount is paid. If Ms. ******* finds herself unable to complete the fourth settlement, our client is willing to offer her a fifth settlement. If Ms. ******* would like to discuss that, she is welcome to call our office toll-free at ###-###-####.
  
  Since Ms. ******* questioned how her payments have been applied, our firm will provide her with a payment ledger. If she has questions after reviewing it, she is welcome to call our office at the above number and we’ll be happy to talk through it. Moreover, we have reviewed the conversations Ms. ******* had with members of our firm. On each call, our office appropriately assisted Ms. ******* with payment options and answered her questions. We appreciate the opportunity to address Ms. Trivett’s concerns.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Levy and Associates offers a phone number, but no real way to contact anyone in their offices. I have been trying for weeks to reach out to someone and no matter what time of day, or how many times I try, I get a voicemail and no returned call. Somehow ******* ****** **** let this firm sue me from across the country, and they won their judgement because I was unable to travel the 2000 miles to court. Everything about this company has been a nightmare.

  

  Business response

  06/06/2024

  **********************
  
  We are in receipt of the above referenced complaint from ***** ******. We have completed an investigation of our records, and hope that this letter helps provide clarity.
  
  On March 14, 2023, suit was filed with ******* ****** ****** ***** ****** ******* ****, the court awarded Judgment to our client and against ***** ****** on October 5, 2023, Case Number ***********.
  
  While ***** ****** states numerous attempts to contact the firm have been unsuccessful.
  Our records show an attempt to reach Mr. ****** by phone occurred on May 28, 2024, ***** ****** did not answer, and therefore a message was left with the firm’s telephone number and business hours. Our firm received a voice message from Mr. ****** on May 29, 2024, requesting contact, our firm attempted to return his call on the same day, again there was no answer and a voice message was left including the firm’s telephone number and business hours. As of June 4, 2024, our records do not indicate ***** ****** has telephoned the firm.
  
  ***** ****** states the firm was awarded Judgment although he lives across the country. Our records show service was perfected on April 27, 2023, at 4:26pm at and was signed by ***** ****** within the state of Ohio. Our firm does not indicate return mail nor do is there a notice of a change of address. On or about May 2, 2024, our firm mailed a Notice of Wage Garnishment to Dylan ****** providing information to avoid a wage garnishment if he wished to complete and return the notice.  As Mr. ****** did not return or contact us our firm proceeded by mailing the notice of wage garnishment to ***** ******’s employer. 
  
  If Mr. ****** should have additional questions or concerns, he may contact us directly by corresponding to **** *** **** **** ** *** ******* ********* **  ********** or by calling our toll-free number ###-###-####.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Currently am being sued by this creditor, Have attempted to contact them multiple times just to get my file number so that I can pay the bill, Absolutely cannot get in contact with anyone from their office to simply get the information i need to get this resolved.

  

  Business response

  03/14/2024

  *****************
  
  We are in receipt of the above referenced complaint. Suit was filed with ********** ********** ********* ***** **** on September 2, 2024 and assigned case number **********.
  
  A review of our call records indicates telephone number ***** ******** associated with Mr. ******* attempted to contact our office on March 11 and March 12, 2024, our collections department attempts to return call requests within 72 business hours of receipt. Upon further review of the file we were notified that Ms. ******* was represented by an attorney. Our firm successfully contacted *********** *******’s attorney on March 13, 2024 and confirmed the consumer was no longer represented.  Our firm then contacted Mr. ******* on March 13, 2023 and successfully resolved the outstanding debt. *********** ******* will receive a letter confirming the account has been settled additionally the firm will notify the Court that the file has been resolved.
  
  If Mr. ******* should have additional questions or concerns he may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our toll free number ###-###-####.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been making monthly payments to this company for almost a year now in regards to a court judgment that was filed by them on behalf of a creditor. I try calling daily and can never speak with anyone. Voicemails don’t get returned. I’m simply trying to obtain my payoff balance and make a lump sum final payment. I will stop making monthly payments if I cannot obtain a balance still owed. Very frustrating when you can’t get ahold of a business that tried to take you to court!

  

  Business response

  02/20/2024

  We are in receipt of the above referenced complaint. Suit was filed with ***** ********* ***** in ***** Ohio on July 13, 2022 and assigned case number ** ** * ****** Judgment was awarded for our client and against Ms. ******* on September 11, 2022 as case number ** ** * *****.   
  
  A review of our records indicates ********* ******* contacted our firm on August 4, 2022 to request repayment options. During this call firm offered Ms. ******* a settlement amount less than the balance owed. ********* ******* accepted the settlement offer as well as agreed to an Agreed Judgment Entry and monthly auto payments to begin on or about August 19, 2022 tentative end date is July 19, 2024. Ms. ******* returned the signed Agreed Judgment Entry and the authorization for payment document on August 16, 2022. Our records indicate as of September 19, 2024 Ms. ******* has made timely payments and as of February 19, 2024 there is a remaining settlement balance.
  
  In response to ********* *******’s concern that attempts to reach our firm had failed and she wanted to obtain the remaining balance owed from our office as she to pay the remaining settlement balance. A review of our telephone records does indicate Ms. ******* left a voice message on February 15, 2024, our office successfully contacted ********* ******* by phone on February 15, 2024. 
  
  In order to assist ********* ******* with BBB Complaint Number ******** and subsequent telephone call on February 15, 2024. Validation of Debt documents have been prepared and will be mailed on or about February 19, 2024. Additionally, our collections supervisor telephoned Ms. ******* on February 19, 2024 and provided the remaining outstanding settlement balance.
  
  If Ms. ******* should have additional questions or concerns she may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our toll free number ###-###-####.

  Customer response

  02/22/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *******

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a statement from my local sheriffs office that this office tried to garnish my paycheck from a previous employer. I never received any information regarding this prior to the garnishment statement. The date listed on the garnishment statement is over 10 years ago and seems as though this is past the statute of limitations.

  

  Business response

  02/14/2024

  ***********
  Re: BBB Complaint Number: ********
  
  We are in receipt of the above referenced complaint. Suit was filed with the ***** ******* ***** in *********** ******** on February 22, 2013 and assigned case number *********.  Judgment was awarded for our client and against Ms. ******** on August 2, 2013 as case number ********* and docketed on November 15, 2013 the judgement expires on August 2, 2033.
  
  A review of our records does not indicate our firm has had any communication with ****** ********.  Our client was awarded Judgment and our firm will continue to attempt to secure the funds to resolve the Judgment.
  
  In response to ****** *********s concern that our firm attempted to garnish her paycheck from a previous employer. Our firm received an answer from the employer indicating ****** ******** was no longer employed with their company therefore the garnishment order could not be carried out by the employer. ****** ******** also questioned the statute of limitations, the Judgement expiration date is August 2, 2033. If ****** ******** would like to contact our firm to discuss options she is welcome to do so.   
  
  Ms. ******** may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our toll free number ###-###-####.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i am filing this because i can see i am receiving a letter in the mail from this company and I have no idea of what debt they might be mailing me about. I only receive social security income and i see from google research that they are collectors that take money from people's bank accounts. I can barely make ends meet now and would be homeless if they did this. i do not even know what is in the letter until i open it today but what this to stop before it begins.

  

  Business response

  08/14/2023

  *********************
  
  Please find our response to the complaint ***** ****** filed with the Better Business Bureau (BBB).  We appreciate the opportunity to provide some additional information and to address the concerns raised in ***** ******’s BBB Complaint.
  
  A review of our records indicates that ***** ******’s account was placed with our office by our client, ********* ******* ******* ***. on April 20, 2023. ******* *********, a Debt Settlement Company, contacted our office on April 28, 2023 to notify us that they represent ***** ******; in response, our office requested a Power of Attorney to verify their representation. Our office then reviewed the account documents and mailed ******* ********* an initial demand letter on or about June 16, 2023. After receiving no further response from Freedom Financial, on or about August 8, 2023, a Demand Letter was mailed directly to ***** ******.
  
  The Demand Letter mailed to ***** ****** provided the original creditor name, outstanding balance, instructions for requesting Validation of Debt or to dispute the debt, as well as remittance instructions. 
  
  Until receipt of the BBB Complaint made by ***** ******, our office had not received contact from the consumer, nor had we received any requests regarding the debt placed with our office. Within the BBB Complaint, ***** ****** states that they have no idea what the debt may be. The consumer further mentions that their only source of income is social security and that they have researched our Firm. Lastly, the consumer indicates that they have not opened the demand letter mailed on August 8th.
  
  In response to ***** ******’s complaint, a Validation of Debt package will be mailed. The package will include details to assist the consumer in identifying the debt, including the original creditor name, balance, charge off date, and other details.  ***** ****** may contact our office to discuss the debt, as well as repayment options.
  
  At this time, we have responded to ***** ******’s complaint; if ***** ****** would like to contact our office regarding repayment, the Validation of Debt package, or any other issue, we can be contacted by calling our toll-free number: ###-###-####, Monday through Friday from 9am until 4pm.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Levy Kaw firm garnished my checking accounr without notifying me to respond. My thinking is they used garnishment without due process. ******* ********* ###-###-####

  

  Business response

  03/07/2023

  Please find our response to the complaint ******* ********* filed with the Better Business Bureau (BBB). We appreciate the opportunity to provide some additional information and address the concerns raised in ******* *********** complaint.
  
  A review of our records indicates that ******* *********** account was placed with our office by our client on July 12, 2019. Upon receipt of the account, our office reviewed the account documents and mailed ******* ********* an initial demand letter on July 15, 2019. Our office received a request for Validation of Debt and our firm’s response to the request was mailed to Mr. ********* on or about August 30, 2019.  Subsequently, suit was filed on January 3, 2020 as Case Number **********. ******* ********* did not respond to the suit and the court granted judgment in favor of our client on February 19, 2020.
  
  Our office then pursued a bank garnishment in November 2022.  After the bank garnishment was executed, ******* ********* telephoned our office on January 18, 2023 to advise that he was unaware of the debt. The consumer then requested we send Validation of Debt again. Our office mailed the validation response to the consumer on February 2, 2023.
  
  The court held a garnishment hearing on February 1, 2023 and ******* ********* advise the Court that the funds being garnished were from social security income, and therefore exempt. The consumer did not bring proof of this so the hearing was continued to February 27, 2023.
  
  On February 28, 2023 ******* ********* called our office and again indicated that the bank funds were exempt and requested a refund. Our firm opened a complaint review the same day and our firm attorney reviewed the file, noting that the consumer provided bank statements during the hearing on February 27, 2023 and the garnishment was dismissed due to the exempt funds.  The consumer’s bank will release the funds to Mr. ********* upon receipt of the court’s dismissal. 
  
  At this time, we have responded to ******* *********** complaint. Should Mr. ********* have further questions, we can be contacted by calling our toll-free number: ###-###-####, Monday through Friday from 9am until 4pm.
  
  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A credit card account was submitted and payments have been made over time. I have a had hard time getting ahold of someone at the agency to receive written notifications as far as balanced owed and balance paid in full confirmation. I need assistance with confirming that this debt has been paid. I have not received any communications since 2020 after several attempts. There is a charge off with a balance owed showing on my credit report, which has a negative impact for housing applications. I need proof this account has been paid.

  

  Business response

  02/22/2023

  February 16, 2023
  VIA BBB, Better Business Bureau
  **** *********
  
  Re: BBB Complaint Number: 19414331
  
  
  Please find our response to the complaint **** ******** filed with the Better Business Bureau (BBB).  We appreciate the opportunity to provide some additional information and to address the concerns raised in **** ********’ BBB Complaint.
  
  A review of our records indicates that **** ********’ account was placed with our office by our client on August 8, 2019. Upon receipt of the account, our office reviewed the account documents and mailed **** ******** an initial demand letter on or about August 15, 2019. **** ******** did not contact our office expressing concern about the account or to discuss repayment options. As a result on November 14, 2019, a lawsuit was filed against **** ******** with the Delaware Circuit Court. A Delaware County Sheriff served a copy of the complaint on **** ******** by leaving it at **** ********’ residence and a copy of the complaint was also mailed a **** ********.
  
  On November 26, 2019, **** ******** contacted our office to settle the account and a payment agreement was entered into and memorialized by an Agreed Judgment Entry.  Ms. ******** made the first payment pursuant to the settlement agreement on December 5, 2019.  On September 21, 2020, **** ******** called our office and requested to renegotiate the payment agreement, which we agreed to do. On July 26, 2021, after making a number of payments, **** ******** defaulted on the payment agreement
  
  **** ********’ BBB Complaint requested confirmation of the balance.   **** ******** further indicated she was unable to reach our office by telephone.  In response to **** ********’ BBB Complaint a payment ledger has been mailed out to **** ********.  Additionally, an attorney at Levy & Associates contacted **** ******** by phone on January 17, 2023. During the January 17, 2023, call our attorney reviewed the defaulted agreement as well as discussed potential options to resolve this matter with **** ********.  During that call, **** ******** claimed that our office had not attempted to contact her since 2020, and that **** ******** would not make any more payments until she receives a statement of the payments made and the remaining outstanding balance.  A review of our call records does not return any inbound call attempts from the number provided by **** ********, from October 2022 through February 17, 2023.
  
  At this time, we have responded to **** ********’ complaint, we have reviewed our telephone records, we have sent her a statement showing what is owes to our client and an attorney at Levy & Associates has spoken to her about re-starting her payments. Should **** ******** have any further questions, we can be contacted by calling our toll-free number: ###-###-####, Monday through Friday from 9am until 4pm.
  
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Monday, January 23, 2023, I received a letter from Levy & Associates, LLC dated January 15, 2023. The letter indicates the Levy & Associates File Number as **************** regarding a US Bank account. This case was settled as Case# 82-CV-20-532, which indicates the case is closed according the the Minnesota Judicial Branch (MCRO). Lead Attorney was listed as ******* D. ******* who I believe was with Kodak Law LLC. My husband and I have placed multiple calls to the number listed in the letter from Levy & Associates - ###-###-#### which has a message that indicates calls will be returned within one business day. Calls were left on 1/24, 1/26, 1/30 and we also elected to try the test message option that was listed in the message. To date, we have not received any return phone calls or text messages to resolve this issue. Again, this is an issue that has been taken care of and is listed as a closed case status with the Minnesota Judicial Branch.

  

  Business response

  02/06/2023

  January 31, 2023
  VIA BBB, Better Business Bureau
  ***** *******
  
  Re: BBB Complaint Number: 18954932
  
  U.S. Bank National Association: **********
  Matter Number: ******
  
  Please be advised that Levy & Associates, LLC. is a law firm representing U.S. BANK NATIONALASSOCIATION. We have reviewed the complaint you submitted to the Better Business Bureau (“BBB”) on January 31, 2023 and the referenced account. Levy & Associates, LLC. is a debt collector attempting to collect a debt and any information obtained will be used for that purpose.
  
  Our records show that a judgment was entered against you on February 6, 2020 in Case No.82-CV-20-532. We filed a bank garnishment in May 2022 to collect on that judgment. The attachments to your complaint include a letter you received from Wells Fargo indicating that your funds were being held pursuant to that garnishment.
  
  Wells Fargo has not remitted those funds to our firm. The balance will remain on your account until the payment is received. We will continue to request the funds and the necessary documents from Wells Fargo as part of our efforts to resolve this matter.
  
  If you wish to speak with a Levy & Associates, LLC. representative, please call ###-###-#### and select Option 1.  If you would like to speak with US Bank about the account, please call ###-###-#### and select Option 2.
  
  Sincerely,
  
  Levy & Associates, LLC.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩