ComplaintsforLevy & Associates, LLC

• Initial Complaint

  09/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Description: The constituent was on a payment arrangement to clear up a debt she had with a creditor. Due to Covid 19 she was laid off work. The debt collector had put a stop to the payments but then they put a garnishment to a company she had not worked for since 2018 called Aramark. The constituent contacted them to notify she does not work with Aramark and she was laid off to covid. She requested if she could be set back up on a payment plan because she received a settlement from the Union. The debt collector would not let her and they continued the garnishment even though she repletely contacted them to notify them she is not with that company. The constituent stated that they are taking her to court. They are saying she owes $562.32. The constituent said that she received a letter to send to the court regarding a hearing but there is not specific court date set.

  

  Business response

  09/07/2021

  September 2, 2021

  
  Better Business Bureau (BBB) Assigned ID Number: ********

  
  Please find our response as follows:

  
  Wehave received and reviewed the BBB Complaint ID# ********* submitted by RhondaKrichbaum on September 1, 2021. Our client placed ****** Krichbaums file withour office on June 28, 2017 and was assigned Reference # GA-*****. Our officemailed a letter to the consumer regarding this file on July 10, 2017. Theletter outlined the details of the debt, including the Original Creditor name,amount due, our office contact information and instructions regarding how todispute or further validate the account. Subsequently, suit was filed on August31, 2017 as Case Number CV1788531 with the Cuyahoga County Common Pleas Court,and Judgment was granted on November 2, 2017.  

  
  The consumer entered intoa payment agreement on September 27, 2017, and an Agreed Judgment Entry wasmailed to the consumer to memorialize the agreement as well as the terms andaction of non-payment. When the consumer failed to meet the terms of the AgreedJudgment Entry, our firm mailed the consumer a non-sufficient funds/missedpayment letter on November 28, 2017. Years passed.  ******************************* failed to contact our officeregarding repayment, therefore the firm proceeded with the garnishment process.Our firm sent the consumer a Notice of Court Proceeding to Collect Debt onNovember 5, 2020; this correspondence outlined the steps needed to avoidgarnishment as well as defined the time sensitivity to return the completeddocument along with supporting paperwork. ******************************* failed to return thedocument, nor did the consumer contact our office. A letter informing theconsumers employer of the wage garnishment was sent on July 29, 2021 

  
  Within the BBB ComplaintRhonda ********* states she has been laid off since 2018, and requests a $200month repayment plan. Our system of records indicates a total of $482.62 was securedfrom the wage garnishment, $472.97 of which was applied to the consumer accountin May 2021, with the remainder having been retained by the court. Our firm hascontacted ADP (consumers payroll),and the consumers payroll department isconfirming employment as well as the reason the garnishment stopped after theMay 2021 wage garnishment.

  
  The repayment options atthis time are as follows: the consumer may contact our office and pay theremaining balance owed in one lump sum. Once the payment is processed, our firmwill report the balance as paid in full and will release the garnishment.  In the event any overpayment occurs theconsumer will receive a refund in the amount of the overpayment.  The second option is to wait for the employerto respond indicating the consumer is not employed, at that time the consumermay contact our office to discuss available repayment options.

  
  We look forward toworking with ******************************* and will be happy to assist. If ******************************************* questions or requires additional information please feel free tocontact our office Monday through Friday from 9am until 4pm using our toll-freenumber **************.

  Customer response

  09/15/2021

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 15823703
  
  I am rejecting this response because: 
  
  Regards,
  
  *******************************

• Initial Complaint

  08/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have tried calling 3 times and no call back. Also sent an email on 08/26. Called and left messages on 08/26, 08/30, 08/31. I also called another day but didn't leave a message. Want to discuss the wage garnishment and some type of settlement.

  

  Business response

  09/03/2021

  We have received and reviewed the BBB Complaint ID#********* submitted by ******* ***** on August 31, 2021. Our client placed the consumer file with our office on February 9, 2017 and it was assigned reference #********* A letter outlining the details of the debt, including the Original Creditor name, amount due, our office contact information and instructions regarding how to dispute or further validate the account was mailed to ******* ***** on February 15, 2017. ******* ***** did not contact our office and suit was filed on May 3, 2017 as Case Number *************** with the ****** ****** ****** ***** ****t. No response was filed on behalf of ******* *****, so default judgment was granted on July 10, 2017.

  
  A Notice of Court Proceeding to Collect Debt was mailed to the consumer on July 23, 2021 outlining the steps to be taken in order to avoid the garnishment. The Notice also informed ******* ***** of the importance of responding in a timely manner. However, the consumer did not return the necessary documents, nor did the consumer attempt to contact our office. As a result, the garnishment process proceeded on August 12, 2021.

  
  The consumer’s complaint indicates that ******* ***** has been unable to reach our Firm after multiple attempts. A review of our records indicates that the phone number the consumer provided within the BBB complaint attempted to contact our office five times on August 27, 2021, leaving only one message.  Two subsequent messages were received on August 30 and 31, 2021. In the event that a voice message is left, our firm will attempt to return the request for contact within 48 hours. Our office successfully reached the consumer by telephone on September 1, 2021. During this telephone conversation, the consumer indicated the desire to pay the account in full in order to avoid garnishment.  ******* ***** advised that an attempt would be made to gather the funds in order to pay the debt off in full and the consumer would contact our office again.

  
  At this time we have fully responded to ******* *****’s Complaint, as well as discussed the account status with the consumer directly. If ******* ***** has further questions or requires additional information, please feel free to contact our office Monday through Friday from 9am until 4pm using our toll-free number ###-###-####.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter 5 days ago in regards to them garnishing my wages from an account from 2013. They said i have 15 days to pay in full I have called the several times nobody answers so I leave messages. I need to speak with someone at this company to resolve this issue before they garnish my wages.

  

  Business response

  08/31/2021

  August 26, 2021

  
  Better Business Bureau (BBB) Assigned ID Number: ********

  
  Please find our response as follows:

  
  Wehave received and reviewed the BBB Complaint ID# ******** submitted by TessaHawks on August 26, 2021. Our client placed ********************* file with our officeon July 25, 2017 and it was assigned Reference # GA-*****. A lawsuit had been filedby a prior law firm on June 17, 2013 as Case Number CV1300648 with the CirclevilleMunicipal Court, and judgment was granted on August 7, 2013.
  Our office mailed aletter to the consumer regarding this file on June 28, 2019.  The letter outlined the details of the debt,including the Original Creditor name, amount due, our office contactinformation and instructions regarding how to dispute or further validate theaccount.

  
  A review of our recordsindicates that during a hearing on October 25, 2019, the consumer requested arepayment plan. A letter was mailed to the consumer the same day outlining theconsumers agreement to make payments of $25 per month over 36 months. However,the consumer did not make payments as agreed. Due to non-payment, our firm mailednotice of an impending garnishment to the consumer on August 19, 2021. Thecommunication outlined the time sensitive steps needed to be taken in order toavoid the wage garnishment.

  
  In response to theconsumers request to make contact, our office attempted to reach the consumervia telephone on August 27th and August 30th. Bothattempts were unsuccessful. Our phone records do indicate that the consumerattempted to contact our office on August 25th and August 26th,2021. Our voice message system advises callers that our firm will attempt toreturn calls within 48 hours when a message is left.

  
  We look forward toworking with ********************* and will be happy to assist. If ********************* ********** questions or requires additional information please feel free tocontact our office Monday through Friday from 9am until 4pm using our toll-freenumber **************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩