ComplaintsforTek-Collect Incorporated

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Upon reviewing my credit report, I discovered that a debt has been assigned to my account for services provided to a minor. However, I have no legal or financial responsibility for this child. I believe this debt has been erroneously attributed to me instead of the parents of this child ******* ****** and I am requesting that it be investigated and subsequently removed from my credit report. To support my dispute, I am including the court document that proves I am not legally or financially responsible for this debt

  Business response

  06/21/2024

  On TekCollect has closed the accounts (2) from the ****** ******** ****** ****** and notified Experian, Equifax, and TransUnion to delete them from the consumer's credit files. **** ***** email ********************* Phone ###-###-####

  Customer response

  06/21/2024

  I accept the business's response to resolve this complaint. However, can we keep this case open until the record is removed from my credit report?
  
  Regards,
  
  ****** *****

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was offered a settlement offer by ******* ** which was a 20% reduction in the ammount owed (see attachment). After agreeing and sending them the 466.94$ to settle the account, they are now trying to collect the 20% difference as if we never made a deal to settle. I contacted them my phone today and the lady i spoke to told me that they still try and collect the rest of the dept even after they make deals. So this a common practice with this company.

  Business response

  04/09/2024

  Our database shows that the consumer paid the account on 04/09/2024 at 1:00 PM ET, and that the account is closed. **** ***** email ********************* Phone ###-###-####

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business reported on my credit score after I had paid ********** directly and claimed it was a settlement repayment. This is absolutely not true. Now my credit score has been negatively impacted. This happened almost a FULL YEAR after I had paid.

  Business response

  03/14/2024

  The consumer is mistaken. The debt was placed by ********** for collection on 02/23/2023. TekCollect subsequently reported the account as a collection to credit reporting agencies on 05/08/2023. On 06/26/2023 during a telephone call, the consumer informed TekCollect that the account had been paid in May 2023 directly to **********. ********** then reported this payment to TekCollect later that day. The effective date of the payment was 05/17/2023. TekCollect then updated this account with the credit reporting agencies as paid. Today, we checked with the credit reporting agencies and confirmed that information. In the interest of goodwill, however, TekCollect will notify the credit reporting agencies to delete this account from the consumer's credit files. **** *****  email ********************* Phone ###-###-####

  Customer response

  03/15/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* ******

• Initial Complaint

  02/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tek collect keeps sending me notices about debt due under different account numbers. The initial account number ******** was paid off in 2023. Tekcollect tried to say I owe again $118.60 back in May of 2023 under a new account number ********. I spoke with a representative and provided bank statements showing where I paid off the amount under the initial account number. The agent stated he wasn’t sure why the system did a duplicate account and would mark it as paid. Here we are again on February 2024 and I’m still getting this same notice. What is truly going on with this company? Are you scamming the consumers?

  Business response

  02/21/2024

  This involves two separate accounts each with different dates of service. The first account, ********, was received from the ****** ******** on 09/19/2022 with a date of service 05/06/2021.This account was subsequently paid and closed o  04/27/2023. The next account, ********, was received from the ****** ******** on 12/27/2022 with a date of service 09/19/2022. This account remains open and outstanding. TekCollect has placed this account in dispute. We shall contact the ****** ******** and request validation, which upon receipt, we shall send to the consumer. **** ***** email ********************** phone ###-###-####   

• Initial Complaint

  02/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have disputed this debt twice now since I initially contacted in November 2023 regarding a ******* ** ***** **** bill. I explained to Tek Collect that I had a current student loan being paid for the semester and amount they are attempting to collect on for ***. They advised me to not dispute but reluctantly said they’d file a dispute and look it in.

  Time passes, I receive an email with the same information (a statement from the college saying they’d refunded my loan provider for the amount) but no information I had requested for the dispute (proof the amount was refunded to the loan provider). I explained again, that my loan was being paid and the loan provider had no record ANY refund. They asked me to send further information for a dispute. I sent my loan information and correspondence with ***.

  I heard nothing until another email requesting payment without discussing the dispute. I called again to discuss the dispute and was told they would go over the information I had emailed because they hadn’t yet.

  It has now been THREE months since I filed my dispute with no response to my request for proof of refund to loan provider only the original statement generated by ***.

  I have now reached out to the ******** Attorney Generals office as well. I now see they have reported to the credit reporting agencies.

  My dispute has not been acknowledged once, they have attempted to give me legal advice TO NOT DISPUTE on multiple occasions, my information provided has yet to be acknowledged, there has been NO validation of debt and collection has continued.

  Business response

  02/12/2024

  On 12/16/2023, the consumer during a telephone call, disputed the account. TekCollect placed the consumer's account in dispute and requested validation from the ******* ** ***** ****. Upon receiving the validation, TekCollect sent it to the consumer on 12/20/2023. We have attached copies of the validation sent to the consumer. Please note the November 1, 2023 letter from the ****** to the consumer. **** ***** Phone ###-###-#### email *********************

  Customer response

  02/12/2024

  While this response was thorough on certain aspects it does not answer to the ********** ** ********** lack of a refund on the life of the loan. *** was aware of the questions and ******* response prior to sending this account to TekCollect for collections. While I appreciate the time taken to explain my loan there is still missing information. 

  
  Regards,
  
  ****** ********

• Initial Complaint

  02/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  12/22 I had a back surgery at ********** ********. Less then 1 week later I had developed a staff infection requiring me to have a 2nd surgery and spend 5 days in **** **** ********. When I received the bill from ********** ******** I called them and explained my situation and told them I would not pay their bill as the infection was from a surgery at their center. At that point I assumed that it was removed from my bill as I received no further bills from them. Now its in collection and I haven't even received anything from the collection company. I want this off my credit reports. I feel they are trying to double dip for a payment they don't deserve.

  Business response

  02/08/2024

  On October 27, 2023, the consumer disputed this account. TekCollect notified ********** ******** ******** and requested validation of the account. At that time, TekCollect updated the credit bureaus that the account was disputed by the consumer. On November 14, 2023, TekCollect sent validation of the account to the consumer. I have attached that information. Included with this information is the explanation of benefits from the insurance carrier, 

  **** ***** Telephone ###-###-#### email *********************

  Customer response

  02/08/2024

  I did not receive your letter or the detailed bill. I have explained that I was harmed at this hospital, had 2nd surgery and spent 5 days in the hospital. I also had 60 cc's of fluid drained from the infected area just days before my 2nd surgery.  None of which would have happened had I gone to the hospital I wanted to have my surgery originally. I feel I have been over charged by this hospital as it is owned by physicians. The cost my insurance paid should have covered my entire surgery. But they want me to pay what the insurance didn't cover. Thats not going to happen!! The hospital has never contacted me about my concerns, they just threw it in collection. This has become like a robbery of the consumer.

  Regards,

  ********* *******

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  THIS COMPANY IS REPORTING A COLLECTION DEBT TO MY CREDIT REPORTS THAT IS NOT VALID OR PERTAINS TO ME. I HAVE CONTACTED AND FILED A REPORT/COMPLAINT WITH FTC/CFPB. I HAVE CALLED TEK-COLLECT SEVERAL TIMES TO DISPUTE THERE CLAIMS AND THEY JUST KEEP EMAILING ME OPEN INVOICES FROM A ORDER I NEVER PLACED. THIS CLAIM THEY ARE MAKING IS FALSE AND INACCURATE.

  Business response

  01/31/2024

  TekCollect responded to an earlier dispute from the consumer on 12/20/2023. At that time, we sent copies of documents from the creditor, **** *** to the consumer. What is involved with this account is that it was part of a receivables package that **** *** got when the acquired ***** *** ******** TekCollect has since gone back to **** for copies of the additional documents from the ***** *******. We shall be sending the consumer the additional information, which includes the ***** documentation with signatures. 

  **** ***** Phone ########## email *********************

  Customer response

  01/31/2024

  I just contacted **** ****. They do not have any documentation or signed contract or signed manifest that this fuel was delivered. They took over a company called ***** fuel and only took over their customers list. I asked them to provide me with any manifest or contract, and they do not have that. Somehow their purchase of ***** there was an error. 
  

  Tek-Collect was only able to provide me a past due invoice. That is not grounds for reporting debt to credit bureaus.

  This debt is not accurate. There is no money owed.

  
  Regards,
  
  ****** *******

  Business response

  02/05/2024

  We contacted **** ******* regarding this conversation. ****** ****** at **** provided this response:

  "Spoke to him yesterday, he was very irate said someone came into his property and filled his tank without his acknowledgement, got into the gate which has a code, he never called for a delivery, he wanted a copy of the ticket. I said to him since it was from 2022 we do not have it in the office we would have to get it from storage and it may take a day or 2. He said he does not care as long as he knows how the driver got into his property that’s want he wants to know and would like a copy of the ticket and hung up." TekCollect responded to Mr. ********* dispute and provided him with documents bearing signatures. When **** provides the copy of the ticket, TekCollect shall forward that to Mr. ******* too. 

  **** ***** Phone ########## email *********************

  Customer response

  02/07/2024

  Everything has been resolved and I am very satisfied with the results. 
  
  ****** *******

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** ******** ***** * ***** *** ********* ** ***** ******* *** ****
   
  
  

  ********* ********** ****** ******** ****** ***** ***** ******* ** ** *** ****** ****** ** ***** **** *** *************
  
  We are being harassed and sent to a "debt collection agency" over a bill I am not responsible for. In August of 2022, ******** ** ******** cancelled a debt that I believe to be inappropriate at best and illegal at worst. I called it out as a "bait and switch" operation (April 29,2022 letter). On May 22,2022, they cancelled the bill because I threatened to expose them as unethical in their billing practices.
  
  April 2022 was the last time I had anything to do with their practice.
  
  Just this past week, I received a debt collection letter (January 15,2024, letter) demanding payment of an unusual amount of money that was different from the original bill. The original bill was $431.60, and the second (recent) demand was for $167.20. I did not understand how they produced a different number, especially with the twenty-two-month separation between the two bills.
  
  I now suspect FRAUD. My Dental Plan is based on a number of procedures allowed within a calendar year. Suppose ******** ** ******** submitted a bill of $431.60 to my plan providers in the first quarter of 2023 (when I never went near their offices) and were paid the appropriate benefit in the last quarter of 2023. This might have left my "account" with a balance due of $167.00! They then promptly sent me to the collectors to hide the fraud and (theoretically) cause me embarrassment. Intimidation does not work on me!
  
  I suspect others - especially senior citizens like me - may have been unfairly and perhaps illegally billed by ******** ** ********.
  
  Thanks for listening and for your assistance
  

  
  

  Business response

  01/24/2024

  TekCollect has placed the consumer's account dispute and suspended activity, while we conduct an investigation. We shall contact the Practice and request copies of all documentation related to the treatments and services rendered, including a detailed itemization of account, showing all line-item transactions, debits, credits and any payments applied to the account. Along with this we shall ask the Practice to provide copies of correspondence between them and the consumer related to this dispute. After our review and investigation, TekCollect will respond directly to the consumer. **** ***** phone ###-###-#### email *********************

  Customer response

  01/30/2024

  I last visited ******** ** ******** around March 20220. I paid all outstanding charges at that time. In April 2022 a bill for an additional $ 431.60 arrived. I cancelled my relationship with ******** ** ******** at that time, and they said they cancelled this false debt, and would not deposit my check. In November of 2022 it appears that ******** ** ******** submitted this $ 431.60 bill to my Dental Plan for payment of treatment during November 2022. I NEVER WENT BACK TO ******** ** ******** AFTER MARCH 2022. If they did this it is FRAUD! It appears that the $ 167.20 bill is the remainder after the FRAUDULENT SUBMISSION TO MY DENTAL PLAN. this is not a legitimate bill.

  THIS MATTER IS UNRESOLVED; KEEP THIS CASE OPEN!

  Regards,
  
  **** ********

• Initial Complaint

  01/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an account with ***** ********** (********) that went to collections with the Ohio Attorney General. This collection was included in a bankruptcy that was discharged on 1/9/2024. On all of my credit reports, the collection had been removed. But today 1/14/2024 I received notice that TekCollect added a collection for the account that had been discharged. My understanding is that the debt went from ***** * to TekCollect to the Ohio Attorney General and it was discharged under the OAG so why is TekCollect trying to collect on a discharged debt?

  Business response

  01/16/2024

  Earlier this morning, TekCollect notified Experian, Equifax, and TransUnion to delete this account from the consumer's credit files. This was in response to an email received from the consumer dated 01/14/2024. This account in our database is now closed with a bankruptcy status. TekCollect was unaware of the bankruptcy. The account was forwarded from TekCollect to the Ohio AG on 11/1/2023. **** ***** email ********************* phone ###-###-#### 

• Initial Complaint

  01/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company tekcollect is attempting to collect money from them that I do not owe them. I attempted to try and have this removed from my credit report by myself. I called them and asked them for the purchase agreement and the original contract and they said they did not have it. I also requested that him they send me an original offer and the contract which they never sent. Then they went and placed this on my credit report with giving me an opportunity to verify the debt with them. All these steps are completely illegal becuase I have 30 days to verify and dispute still don’t have anything from them and this has been on my credit for 60 days and Counting.

  Business response

  01/10/2024

  On March 6. 2023, ***** ***** ****** **** placed the consumer's account for collection with TekCollect. Prior to placing the account with TekCollect, the ****** ********, ***** ***** ****** ****, had attempted to sue the consumer over this matter. Attached is the copy of that civil complaint. That effort stalled because the ****** ******** was unable to serve the consumer with the summons due to the lack of a valid address. The debt of $9,004.00 is for treatments and services received by the consumer from the ****** ********. Payments made by the consumer to the Practice were reversed due to misinformation from the consumer, for example routing number problems. TekCollect sent notices to the consumer concerning the debt but received return mail. When our agent spoke with the consumer, we attempted to get a valid address for the purpose of sending notices and validation. The consumer refused to give our agent a valid address. In November 2023, TekCollect received an IRS 1099 A form from the consumer, where they threatened to 1099 their account with the ****** ******** to the IRS misrepresenting it as income to TekCollect (nothing has been paid against the account). If the consumer will give TekCollect their authorization, TekCollect will email them the validation to them for this account. In addition to the address shown in this complaint we have another email address from the consumer, *********************. If they would like information emailed to them, we shall need for them to confirm the email address. We also have received a complaint filed by the consumer concerning this matter with the Consumer Financial Protection Bureau to which we shall be responding. 

  **** ***** email address ********************* telephone ###-###-####   

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