ComplaintsforTek-Collect Incorporated

• Initial Complaint

  12/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tek Collect has insulted me over the phone with very racist remarks about blacks not paying their bills. I am so in shock right now that this has even happened! First I call them to inform them that my insurance as paid this medical bill in full for me but instead I get asked a series of derogatory questions that had nothing to do with why I was calling. I am confused! I am so happy that I thought to record this call because I have proof! I am a pretty happy go lucky guy and I am always in good spirits even if if I am dealing with a not so pleasant situation but the way I was treated, then told that " I would just have to still pay the bill" ?? I am dumbfounded and have no idea what to do next except to look into filing a court papers on this company the racist slander that I endured and for the company refusing to look into my insurance information to confirm my claims. i honestly do not owe them a bill. Tek collect has this collection : Account number : ******** in the amount of $1,319.00 on my credit report that is absolutely not true. Please help me fix this!

  Business response

  01/04/2024

  Our database shows that the consumer disputed this account, which TekCollect received on 11/26/2023. It arrived from  from ******** G with the NC Corporate Connection Inc, *** **** **** ***** **** ******* ** ***** (Registered Agents). The letter was unsigned and from ******* & ******* Associates **** ********** ***** *** **** ********** ** ***** for ***** ******* Tek #****XXXX. At that time, we emailed the creditor, Sleepworks LLC and requested validation. On 11/29/2023, we sent the validation to the consumer. Today, we shall send the validation again to the consumer. TekCollect records all actions taken on every account. These are date and time stamped in our database. We show several calls placed to the consumer but all without contact. The account is blocked to prevent any further calls, letters or other communications to the consumer. Chet Groff phone ###-###-#### email *********************  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received an email as follow's: *********** ********: TekCollect is a debt collector. We are trying to collect a debt that you owe to ******** ****** ********* *** ************. We will use any information you give us to help collect the debt. Our information shows: You have an account with ******** ****** ********* *** ************ with account number *********  As of 12/24/2020, you owed: $288.99 Between 12/24/2020 and today: You were charged this amount in fees & interest: $0.00 You paid or were credited this amount toward the debt: $0.00 Total amount of the debt now: $288.99

  Business response

  12/11/2023

  TekCollect has placed this account in dispute. We have notified the credit bureaus that the consumer disputes this account. Our Client Service Department has requested copies of the documents that validate the account from the ****** ********* Upon receipt of this information, we shall forward it to the consumer. 

  **** ***** Phone ###-###-#### email *********************

  Customer response

  12/20/2023

  ***********
  
    I apologize for not responding sooner. I overlooked the email that requested some sort of response to this complaint. However, my complaint is that I never received any formal notice by mail or any other sort about this supposed charge that is unpaid from three years ago. I also have not received any unpaid bill notice from our dental office. I did go there the week I submitted this complaint and the representative looked into my account and said no unpaid expense is on my account and that everything was up to date for payments owed. I am not sure what else you should need from me as it was confirmed I have no outstanding debt to be paid. Thanks!
  
  Very Respectfully
  
  *********** ********
  

  
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from them stating I owed a debt that I disputed. They sent me an ambiguous letter and bill from vet they are collecting for. I called to explain why the debt is not correct and the man on the phone told me today “sorry you are entitled to only one dispute how do you want to resolve the bill”. They are bullishly collecting for services not performed and for an incorrect bill. The vet will not call or email me back directly.

  Business response

  11/15/2023

  The account is for Red Bank Veterinary Hospital. It was placed for collection on 05/01/2021. We shall have our supervisor, ****** *******, contact the consumer to assist them with their dispute. Should the consumer wish to contact TekCollect, they may do so by calling our toll-free number ###-###-####, extension **** for Mr. ******* or email ***********************. Our mailing address is ** *** ***** ********* ** *****. Chet Groff Phone ###-###-#### email *********************
  
  

• Initial Complaint

  11/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a credit score mark from tek collect but haven't heard anything from them, I can't find any way to contact them or pay online and when I called the customer service line the extension was broken so I couldn't speak with anyone to assist with the account.

  Business response

  11/14/2023

  The account is for **** ****** ***** ****. It was placed for collection on 10/09/2020. We shall have our supervisor, ****** ******* contact the consumer. Should the consumer wish to contact TekCollect they may do so by calling our toll-free number ###-###-####, extension 1212 for Mr. ******* or email ************************ Our mailing address is ** *** ***** ********* ** *****

• Initial Complaint

  11/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Tekcollect sent me an email stating that I owe $1700 to ****** ****** ********* account number ******** as of 7/17/2020 I've paid my account in full for all dental services I received at time of service, ****** ****** dentistry s policy is to pay at time of service that's how it's been and they are notorious for bad bookkeeping and have had numerous complaints, I will not pay a dept that does not exist. They need to go thur there books and fix this mistake.

  Business response

  11/03/2023

  TekCollect called the ****** ******** and confirmed that this account is paid. As a result, we have closed out the account. No report concerning this account was made by TekCollect to any credit reporting agency. **** ***** email ********************* phone ###-###-####

  Customer response

  11/09/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  ******* *******

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received collection notice for service that was already resolved with ***** ****** ********* from two years ago. Dental office and documentation states that I do not owe any money to them. Do not know how or why I received this collection notice and worried it may be a scam that other need to know about. ***** ****** ********* has stated that they do not work with this collection agency.

  Business response

  10/25/2023

  The creditor has notified TekCollect to cancel and close this account. No report was made by TekCollect to any credit reporting agency concerning this account. **** ***** Phone ###-###-#### email *********************

   

• Initial Complaint

  09/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently received a new debt_collection notice on ********** from the company "Tek Collect". I have never received any communication from them nor do I have any outstanding bills that would have made it into collection. Is this a scam company, because this is ridiculous. Date of new Collection: 9/1/2023 Date Reported: 9/26/2023

  Business response

  09/29/2023

  The consumer's account with ****** ********** ***** ******** was placed with TekCollect on 06/22/2023. It is a delinquent utility bill. The address received with the account was ***** ****** ******* ******* ** *****. TekCollect has placed a dispute on the account. Our agent will contact the creditor, ****** ********** ***** ********, and get validation, which we shall send to the consumer at their current address. 

  **** ***** phone ###-###-#### email **********************

   

  Customer response

  10/02/2023

  I have paid off the debt with ****** ***** (I moved and never received the payment request) and they assured me that it would result in a deletion from all credit bureaus.  I will resolve this satisfactorily when I have commitment from you that this has been fixed, as per my agreement with ****** *****.   
  
  Regards,
  
  ***** *****

  Business response

  10/03/2023

  Below is the response Tekcollect received from the ***** ********. We also noted that the consumer paid the ***** ******** on 09/28/20203 via credit card. We notified the credit bureaus to delete this from the consumer's credit files. **** ***** phone ###-###-#### email ********************, 

  As for this one, attached is the account history for Mr. ***** and a copy of his final billing statement 5/16/2023. His closing date for this account was 5/16/2023, we sent to you for collections 6/23/2023. We do not have any forwarding address on file for Mr. *****, as it looks like he never called in or requested services to stop. His service was stopped due to new customers taking over service at this location. Let me know if you need anything else.

   

  Business response

  10/06/2023

  The consumer is mistaken. Deletions are done online through the ******* website. Deletions are not immediate. The deletions are requested and it may take the individual credit bureau up to 72 hour to process. Once the deletion is processed it may take up to another 48 hours before the report no longer shows on the credit files, when a party conducts an inquiry. TekCollect contacted Experian, Equifax, and TransUnion and confirmed the deletions for this account. The consumer may confirm this themselves by going to the website for each of these credit reporting agencies. Consumers are entitled to a free credit report annually for each credit reporting agency. The consumer will not be able to confirm this through a third party such as Credit Karma, a Bank or Credit Card Company as those databases are not current. **** ***** Phone ###-###-#### email *********************

  Customer response

  10/06/2023

  I accept the business's response to resolve this complaint and appreciate the speedy resolution.
  
  Best Regards,
  ***** *****

• Initial Complaint

  09/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In the beginning of august I received a letter from Tekcollect with request to pay them $1236, as what I owe to to ******* *** ****** ***. I send Tekcollect a letter with request to dismiss this claim, and explanation of my reasons for it. The reasons were ; - I had dental insurance and Dentist was part of PPO of ***** ****** ********* ******** Before accepting treatment we agree of amount I will pay and the rest will be covered by insurance. - It was dentist responsibility to check correct amount of money that will be paid by dental ins. company. - In the letter to Tekcollect I include copy of document which showing that I did not sign case note in Dentist bill which stated " In the event that your insurance carrier pay less the estimate amount, you are responsible for the unpaid amount ".

  I paid $1255 for dental service at the day of service, and not legally responsible for any business miscalculations. In 21 days I receive letter from Tekcollect in response to my request where they again include the bill from Dentist and asking me to pay $1236. I called Tekcollect and had a conversation with Mr. *******. I explained one more time my reason for refusing to pay that money. His main argument was, since I receive treatment I suppose to pay for it. As I mentioned above I payed for this treatment $1255, and I am paying monthly bills to dental insurance. He obviously did not take it into consideration.

  Please help me to dismiss this claim from Tekcollect.

  Sincerely, **** ********

  Business response

  09/07/2023

  On 08/14/2023, TekCollect sent the consumer itemized patient ledgers from the Dental Practice in response to their dispute. These ledgers dimension all transactions for the patient's account including line-item charges for each service, debits, credits including those payments made to  the account by the insurer, Delta Dental. The statement ledger shows that the residual balance remaining of $1,133 is the responsibility of the patient. 

  Chet Groff Phone ###-###-#### email ********************* 

  Business response

  09/26/2023

  Tekcollect has closed it's file on this account. No report was made by TekCollect to any credit reporting agency concerning this account. 

  **** ***** Phone ###-###-#### email ********************* 

  Customer response

  09/27/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** ********

• Initial Complaint

  08/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  For almost 2 years, they have been harassing me about a debt I do not owe. They claim I owe my vet $2,500+, my vet tells me I owe nothing. I keep telling them and they keep calling and sending me notices. I would like them to stop and clear my record.

  Business response

  08/16/2023

  Our database shows that in a call from the consumer on 08/08/2023, the consumer disputed the account. TekCollect stopped work on the account and placed it in dispute. Collections then contacted the ********** ********, who instructed us to close the account stating that they had written off the balance. TekCollect then closed the account. No report was made by TekCollect to any credit reportng agency (credit bureaus) concerning this account. Our file is closed. A letter is being sent to the consumer confirming the closure. **** ***** Phone ###-###-#### email *********************. 

  Customer response

  08/16/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *********

• Initial Complaint

  06/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **** * ***** ********** I do not have a contract with ***** * **** ********. I don't have a contract with Tek Collect, Inc. They did not provide me with the original contract as I requested.

  Business response

  07/07/2023

  **** * ***** ********* placed the consumer's account for collection on 10/03/2022. The address received with the account was *** ********* ***** ***** ********* ** ****** When our agent called ###-###-####, the party who answered the phone told us that we had the wrong number. We have placed this account in dispute and we are requesting validation from *** ********, which we shall send to the consumer. TekCollect has notified the credit bureaus that the account has been disputed. **** ***** phone ###-###-#### email *********************

   

  Customer response

  07/07/2023

  This is not my account and I never received a contract indicating that this bill is mine when I asked the bill for validation of this being my account. 
  
  Regards,
  
  ****** ********

  Business response

  07/10/2023

  The consumer has disputed the debt. In compliance with Federal and State regulations, TekCollect is required to investigate and provide the consumer with validation of the debt. This account's date of service is 07/17/2020. The ****** ******** that provided the services is **** ******* ********* **** **** ******* ****** ***** ** ****** **** ** *****. The total outstanding is $4,397.50. Upon receipt of the documents of validation from *** ********, Tekcollect will forward the information to the consumer as required. **** ***** phone ###-###-#### email *********************

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