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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
BBB transcribed details of complaint from consumer's handwritten letter:
I have a problem with Comenity Bank a credit card company with Academy Sport store. They keep harassing me about a credit card they said I sign up for. They keep calling me on the phone asking for payment. I didn't give them the authority to sign me to a card. or I didn't give them my S.S. number or sign any papers. But Comenity won't stop ocalling me even at 7:00am on Satufday morning. So I am sseting ou a copy of the respond I sent the *****. Need help to stop this Harassment. PLEASE. ***** Mornman
Business response
08/30/2021
We appreciate you taking the time to let us know you have concerns. We will begin researching immediately and will contact you when our investigation is complete.Customer response
09/08/2021
Consumer mailed a handwritten response and enclosed a copies of a letter from Comenity Bank dated July 13, 2021 highlighting the thrid paragraph; a letter dated July 21, 2021 highlighting a sentencein the third pargraph and part of a **** with a Statement closing date 07/26/2021 highlighting the minimum payment due and due date of 08/21/2021 to BBB. We have transcribed the details of the letter below:
#********
B.B.B
9-8-21
L ******
130 Forest Ln
*******************To BBB,
As I said in my last letter of complaint. I paid cash for 2 Box of ammo $***** . I shot the ammo that weekend and throw away the receipt. Then 3 week later I received a **** for ***** on Academy Card. Comenity will not except (accpet) my replied (replies) And keep asking for my S.S. number Here are my reasons
A. They can't produe a stor receipt
B. They say I (am) on film signing for the card
C. As for my S.S. number
D. Phone call me at 8:10 am, 2:30 pm, 4:30 pm every day
E. They just take it from my Bank ccount at ***** Fargo.
F. Every conversation end ** in a a yellling at me
G. Won't listen to me telling that the cashier took the money.
H. Ask me what the cashier look like and what is his name. (I don't know)
And their investigation is for 90 Days, so why are they calling me everyday. That is harassment.
They need to stop. Please help.
****************
Comenity #****
Customer response
09/23/2021
Consumer mailed attached handwritten letter and included a copy of letter from Comenity ************ dated 09/03/2021 to BBB. We have transcribed the letter below:
9-23-21
To whom it concern
I agree that Comenity Bank has stop calling & is closing the case. I just don't (have) the receipt, but I did pay cash for the ammo. #********
Here is your copy & my letter
Thanks
L ******
Initial Complaint
08/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account:************Balance:$1,223.00 Date Opened:05/01/2019 I was a victim of Identity theft and would like the alleged accounts removed immediately. I did not consent. Authorize or benefit from the above account in any way. the Fair Debt Collection Practices Act is intended to secure my right to privacy and my privacy has been breached I am sure the removal of my information from your website, company records, or any and all derivatives, therefore, of, and/or with any affiliates will ensure my privacy rights wont be violated again due to my lack of consent and this herein unrebutted Affidavit of Truth being serviced to you today and therefore, standing as truth in commerce please show good faith in this matter by expediting the securing of the alleged information listed on your site in order to avoid me receiving further injury, damages, mental anguish, and losses due to me being a victim of identity theft.Business response
08/30/2021
We appreciate you taking the time to let us know you have concerns. We will begin researching immediately and will contact you when our investigation is complete.Initial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid off my Goodys-Comenity credit card and told the company to cancel the card. The company still proceeds to send bills although I have not charged the card. Goodys is no longer in business so there is no need to have the credit card.Business response
08/30/2021
We appreciate you taking the time to let us know you have concerns. We will begin researching immediately and will contact you when our investigation is complete.Initial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 8/12/21 I drove 45 minutes to a Victoria's Secret store to return 2 bras that were purchased with my Victoria's Secret Card. I was given the total of ****** to return to my card. I was told the registers were not working properly and it could not be returned to my card. My payment was due on 8/17/21 which is why I went in that day to return the items. I ended up in this store at the register for 2 HOURS!!! 2 whole hours. Being passed from register to register and employee to employee. I was on the phone with VS customer service as were the employees. Finally, I was given a case number#******* and told that ****** would be returned to my VS card. I was told there was an error with the old case.
Days later I received a voicemail saying my case was closed and the 'double charges were removed'. This was not a case about double charges!! I logged in and saw there was the wrong amount credited to my card and that there was a balance due on the card. (I paid for the merchandise I kept, my card should have zero balance an
On 8/18 I phoned Victorias Secret store relations yet again and was promised that a remaining credit of ***** would be posted to my card. I spoke with Gabby. The case number is #********. I am sick and tired of calling and following up on this. Something so simple as returning two bras and now I am charged interest on my card, I am shown that a balance is due and now my payment will be late. I am not paying because I do not owe a payment. Take responsibility and remove all charges including interest charges from my account, and notify the credit agency that my **** is not overdue. The amounts shown due are not valid.Business response
08/30/2021
We appreciate you taking the time to let us know you have concerns. We will begin researching immediately and will contact you when our investigation is complete.Initial Complaint
08/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
While shopping on the Avenue website, I saw it advertised that if you apply for the credit card that if approved, you get 20 percent off that first order. Because of this incentive, I applied for the card and was approved, but when I tried placing the order I did not get 20% off. After this I spent an entire day calling between the store and the credit card company Comenity bank. No one would help me, the store says put the order thru then it will automatically come off when you use the credit card, but it didn’t. Then they said contact the bank they give you the sign on code for the 20%. I called Comenity bank, they said the sign up bonus is custo**** but comes from the store. This morning I received an email from the store supervisor again telling me that Comenity bank gives me the discount. At this point I am beyond frustrated, it feels like false advertising as I probably wouldn’t have thought to open this card without the advertised incentive. It seems like a bait and switch.Business response
08/27/2021
We appreciate you taking the time to let us know you have concerns. We will begin researching immediately and will contact you when our investigation is complete.Customer response
08/30/2021
I accept the business's response to investigate. I will be awaiting their response.
Regards,
**** ********
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Customer Complaints Summary
5,607 total complaints in the last 3 years.
1,496 complaints closed in the last 12 months.