ComplaintsforFactual Data, Inc.
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
*********** This is in regards for a Request for disputes in regards to my Innovis credit report I would like to have submitted. I am attaching a detailed letter/dispute letter a copy of my License and a copy of my SSC to process my requests. Thank you.Business response
04/10/2024
In your complaint, you request that personal information be removed from your Innovis Credit Report.
In response to your complaint:
-The following information has been removed from your Innovis Credit Report:
--The addresses **** ********* ***** ** ***** and *** **** ** ** **** ****
--The phone number ###-###-####
-The phone number, ###-###-####, is not on your Innovis Credit Report. In order for us to add this information to your Report, please provide us with a recent copy of your phone bill.
-The email address you entered when you created your Innovis.com account is **********************. You may change the email address associated with your account once logged in by clicking “Edit ?,” next to “My Profile.”
The investigation results have been mailed to you separately.
Please visit our Learning Center on Innovis.com for more information regarding your Innovis Credit Report.Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
a credit check was ran on me with out my permission I have sent letters requesting the removal and no response and I am sending a second one. I would like it removedBusiness response
03/18/2024
*********************
Please accept this response to the complaint we received regarding ******* ***** on 03/13/2024.We contacted Ms. ***** on 03/14/2024, regarding her complaint. During the conversation, we explained that our client, ****** ***** ******** ********, accessed a copy of her credit report on 01/22/2023. Ms. ***** stated she was familiar with the client and did not want to dispute the inquiry with us until she reviewed further and stated she would call us back. We have not received a return call from Ms. *****. We attempted to call her back on 03/15/2024 and 03/18/2024 to confirm if she needed any additional assistance, but we were unable to reach her.
Factual Data provides credit information from Consumer Reporting Agencies to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purpose under the Fair Credit Reporting Act to obtain credit information for lending purposes.
Sincerely,
Factual Data Consumer AssistanceCustomer response
03/18/2024
I accept the business's response to resolve this complaint.
Regards,
******* *****Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I no longer have to pay child support, my monthly is $0, and I owe nothing. The account based on ******** laws should be removed from my credit report.Business response
03/01/2024
In your complaint, you request that information be removed from your Innovis Credit Report.
In response to your complaint:
-Innovis does not have public records, such as child support orders or judgements, on our Credit Reports.
-Per the Driver’s License you provided, the incorrect date of birth ********** has been removed from your Innovis Credit Report.
The investigation results have been mailed to you separately.
Please visit our Learning Center on Innovis.com for more information regarding your Innovis Credit Report.Initial Complaint
01/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've become a victim of identity theft, discovering unauthorized transactions and suspicious activities associated with my identity. Although I've taken the step of filing a police report, I require assistance to resolve this issue. My goals include recovering my financial losses, clearing my name, and seeking your help in removing this unauthorized inquiry from my credit report. Your support in this matter would be greatly appreciated. -------------------------------* ****************** Inquiry: Jan. 26, 2023Business response
01/25/2024
***************
Please accept this response to the complaint we received regarding ****** ****** on 01/18/2024.
We researched Mr. ******’ complaint and did not find any previous contact from him. We attempted to call him on 01/19/2024, 01/22/2024, and 01/23/2024 regarding his complaint but were unable to reach him.
Our records indicate that our client ******************* accessed a copy of his credit report on 01/26/2023. In response to his complaint and ID Theft Report we disputed the inquiry with the Consumer Reporting Agencies (CRAs).
Additionally, we disputed the personal information and account information referenced in his supporting documents with the Consumer Reporting Agencies (CRAs) on his behalf.
In addition, Mr. ****** lists other inquiries not made by clients of Factual Data. He will need to contact those companies directly for additional information or to dispute those inquiries.
Results and correspondence regarding his dispute will be mailed directly to him.
Factual Data provides credit information from CRAs to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purpose under the Fair Credit Reporting Act to obtain credit information for lending purposes.
Sincerely,
Consumer AssistanceInitial Complaint
12/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The identified transactions are not information related to any transaction by me as the consumer: **** I've also included a picture showing where Truist claims to have told all of the credit reporting agencies to remove the account and cease the reporting of the inaccurate information. However, Innovis states the account has been verified. They have refused to delete and remove the inaccurate reporting. Innovis is in clear violation and violating my consumer rights as well as violating FCRA guidelines.Business response
01/02/2024
In your complaint, you request that information be removed from your Innovis Credit Report.
In response to your complaint:
-Innovis initiated a dispute with Truist Bank, asking that they verify the accuracy and completeness of their account ending #****.
-Innovis is not affiliated with other Consumer Reporting Agencies, such as Equifax, Experian, and TransUnion, and cannot respond on their behalf.
Upon completion, the investigation results will be mailed to you separately.
Please visit our Learning Center on *********** for more information regarding your Innovis Credit Report.Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The identified transactions are not information related to any transaction by me as the consumer: **** I've also included a picture showing Tomo claims to have told all of the credit reporting agencies to remove the inaccurate late payments on this account and update it to Current and Never Late. However, Innovis states the account has been verified. They have refused to update the payment history and remove the inaccurate late payments. Innovis is in clear violation and violating my consumer rights as well as violating FCRA guidelines.Business response
12/28/2023
In your complaint, you request that information be removed from your Innovis Credit Report. You also claim Innovis previously stated the account has been verified, and refused to update inaccurate information.
Per your previous request, received 3/3/2023, Innovis removed information from your Innovis Credit Report as a result of the ID Theft Report you provided. The Tomo Credit account referenced in your complaint was not included in the request received 3/3/2023. Additionally, an updated copy of your Report was mailed to your current address, dated 3/27/2023. The Report shows the Tomo Credit account you dispute is not currently on your Innovis Credit Report.
In response to your complaint:
The Tomo Credit account you dispute is still not on your Innovis Credit Report.
Innovis is not affiliated with other Consumer Reporting Agencies, such as Equifax, Experian, and TransUnion, and cannot respond on their behalf.
The investigation results, which include an updated copy of your Innovis Credit Report, have been mailed to you separately.
Please visit our Learning Center on Innovis.com for more information regarding your Innovis Credit Report.Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have fallen victim to identity theft, with unauthorized transactions and suspicious activities tied to my identity. Despite filing a police report, I am in need of assistance to resolve this issue. My primary goals are to recover my financial losses, clear my name, and seek your guidance in removing this inquiry from my credit report. I am hopeful that you can assist me in navigating through this challenging situation. ----------------------------- ********** **********Business response
12/20/2023
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215
Re: *********** ****** ***********
Complaint ID: ********
Please accept this response to the complaint we received regarding *********** ****** *********** on 12/15/2023.
We contacted Mr. *********** on 12/15/2023, regarding his complaint. During the conversation, we explained that our client, **** ******** *** **, accessed a copy of his credit report on 11/08/2023 and 03/27/2023. Mr. *********** stated he was familiar with the client and did not want to dispute the inquires.
Additionally, the other inquiries mentioned in his complaint were not made by clients of Factual Data. To dispute these inquiries, he will need to reach out to those companies directly.
Lastly, per our conversation with Mr. *********** on 12/15/2023, we disputed personal information and an account information with the Consumer Reporting Agencies (CRAs) on his behalf. Results of the investigation will be mailed directly to Mr. ***********.
Factual Data provides credit information from CRAs to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purpose under the Fair Credit Reporting Act to obtain credit information for lending purposes.
Sincerely,
Consumer AssistanceInitial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have fallen victim to identity theft, encountering unauthorized transactions and suspicious activities associated with my personal information. I have already filed a police report, but I am seeking assistance to address this issue. My primary objectives are to recover the financial losses, restore my reputation, and request your support in removing the fraudulent inquiry from my credit report. Your guidance in resolving this matter would be greatly appreciated. FACTUAL DATA 08/23/2023Business response
12/13/2023
In your complaint, you request that information be removed and updated on your Innovis Credit Report.
Innovis has no record of you contacting us by mail, phone, or online, prior the complaint received 12/8/2023, to dispute information on your Report or request a free copy of your Report.
In response to your complaint:
-Per the ID Theft Reports you provided, the following information has been removed from your Innovis Credit Report:
-********* **** account ending #****
--The addresses **** ***** *** **** ***** **, and **** ***** *********
--The names **** ********* and **** * *********
--The phone numbers ###-###-#### and ###-###-####
-The name, address, Social Security Number, and date of birth on your Innovis Credit Report reflect what you provided in your complaint.
All of the other information referenced in your complaint is not on your Innovis Credit Report. The investigation results will be mailed to you separately.
Please visit our Learning Center on *********** for more information regarding your Innovis Credit Report.Initial Complaint
11/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
*ATTN CFO INNOVIS attachment included Current name: ** *** ***** Former name: ******* ****** *******Business response
11/09/2023
In your complaint, you request that personal information on your Innovis Credit Report be updated.
Innovis has no record of you contacting us, prior to the complaint received 11/8/2023, to request that your new name be added to your Innovis Credit Report.
In response to your complaint:
-** *** ***** is now the only name listed on your Innovis Credit Report.
-1** * *** * **** *** is now the only address listed on your Innovis Credit Report.
The investigation results have been mailed to you separately.
Please visit our Learning Center on Innovis.com for more information regarding your Innovis Credit Report.Customer response
11/14/2023
I accept the business's response to resolve this complaint please include a copy of my consumer report of the changes mailed to me thank you.
Regards,
** *** *****Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This letter is a formal complaint that you have ignored my previous request and failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information and every step must be taken to assure the information reported is completely accurate and correct.Business response
10/31/2023
In your complaint, you claim that Innovis ignored a previous request from you.
Per your previous request, received 10/19/2023, Innovis initiated disputes with the following creditors, asking that they verify the accuracy and completeness of their accounts:
-****** ***** ******** *********** account ending #****
-***** ******* **** account ending #****
-************** *** account ending #****
-********* **** ** account ending #****
- ******** ******** account ending #****
-***** ***** **** ******** account ending #****
-**** ** ******* account ending #****
-******** ******* ****** account ending #****
-********* ** account ending #****
- ****** ****** ***** account ending #****
-********* ******** *** account ending #****
-****** **** account ending #****
-***** ***** **** account ending #****
- ******** ******* ****** ***** account ending #****
In response to your complaint, dispute investigations generally take up to 30 days. As of 10/31/2023, we have not yet received a response from all creditors. Upon completion, the investigation results will be mailed to you separately.
Please visit our Learning Center on Innovis.com for more information regarding your Innovis Credit Report.
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Contact Information
Customer Complaints Summary
70 total complaints in the last 3 years.
28 complaints closed in the last 12 months.