Business ProfileforFirouzian Dentistry

I called Firouzian Dental and asked about getting a 2nd opinion on some work another dentist recommended (root canals.) I am autistic and already have a really hard time with dental procedures, and the reviews on this providers website spoke greatly of them so I figured they could be trusted. The woman I spoke to originally on the phone told me that they are highly against root canals and would recommend other options or extractions, but never a root canal. She offered me a $50 consultation for the 2nd opinion, so I went ahead scheduled the appointment and came in at the scheduled time. I did not see the woman I scheduled with over the phone who I assumed was one of the hygienists, who told me she would offer other options of treatment. The woman I met with had an assistant take an X-ray and put me in an area to wait. The same dentist came back and immediately recommended root canals after I was told they didn’t offer or encourage root canals and would recommend other treatment options or extraction. I told them thank you, that this was just an appointment for a second opinion, and I would make another appointment in the future if I needed their services again. I went to the front desk to pay the $50 consultation fee and was told by the receptionist that my fee was $594! I was speechless but attempted to ask why it cost that much when I was told $50 over the phone. The receptionist told me it wasn’t possible that anybody told me that, because their consultations always cost that much. Feeling like maybe it was me that made the mistake, and me not doing well with confrontation, I went ahead and paid the $594. I know this is bad business practice and a way they must get customers through their door. They tell them lower rates over the phone and then give them a new price when it comes time to pay after the appointment. It’s either that or they were taking advantage of my disability and thought that I wouldn’t speak up or defend myself (which I didn’t unfortunately)