Business ProfileforAmerica's Floor Source

I closed on our home on 7/3/2023 with ***** Homes. Since then we’ve had nothing but issues with the carpet. They had to send multiple people out to check the ****** , make repairs etc. we had stuff stuck under padding, like mudding and drywall that caused lumps. We still have areas with the lumps. After several visits, they replaced parts of the padding. After replacing the padding, they had to comeback because the tape was sticking, they removed the tape and now the ****** is tearing apart. They tried to say it was delaminated. A rep from their store came out on 2/8 and said had nothing to do with pet damage, he was making a report, that the wear and tear they caused has caused our ****** to delaminate, and parts of the seem that they fixed is coming out as well. They are refusing to take accountability for their work. They send people out to do things, then don’t want to take action on fixing it, my ****** is ripping apart from fault of them. Repairs after repairs, taking the tape off and now I get a call from the warranty guy from our builder that we need to contact **** ****** to file a claim for defect carpet… no this isn’t a defect on the ****** this is fault of installation. When they came out to repair the padding they left us with extra carpet, we’ve even asked if they can just put that down, and we were told no. The square that they cut is showing in my living room. This is not a defect and shouldn’t fall on **** the ****** company, this is on them. The seems are noticeable , and has nothing to do with a defect. Many reports were made by reps, and pictures, but now want to put it off as a defect.