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Business Profile

Gas Station

Shell Gas Station -Jai Amba Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at the Shell Station at 4425 Alum Creek Dr, Obetz, OH 43207 on Tuesday, July 4, 2023 around 5:40 pm and bought gas. I started having car problems on Thursday and the car problems continued. I took my 2021 Toyota Corolla to my Toyota Dealership and was told that there was water in with the gas and that my fuel pump had to be fixed. I contacted Shell Corporate to get reimbursed on 7/12/2023. The total damage was $907.00, plus getting back the $24.00 for the bad gas, and 1000 Kroger fuel rewards that I used for the bad gas. I was told that the process would take 30 business days to investigate. The 30 business days ended on Monday. I received an email from Shell Corporate on Monday stating that the claim "is still under investigation and resolution by the independent dealer. Rest assured as soon as we receive a response from the independent dealer, we will immediately notify you." They provided no timeframe that the gas station had to get back in the email. I have been without my money for 45 days and I want my money back.

Shell Gas Station -Jai Amba Corporation is NOT a BBB Accredited Business.

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