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Business Profile

Gastroenterologist

Ohio Gastroenterology Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

This profile includes complaints for Ohio Gastroenterology Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ohio Gastroenterology Group, Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ohio Gastroenterology Group, Inc.

      3400 Olentangy River Rd Columbus, OH 43202-1523

    • Ohio Gastroenterology Group, Inc.

      3000 Meadow Pond Ct Ste 500 Grove City, OH 43123-7906

    • Ohio Gastroenterology Group, Inc.

      6670 Perimeter Dr Ste 200 Dublin, OH 43016-8065

    • Ohio Gastroenterology Group, Inc.

      430 Altair Parkway, Suite 110 Westerville, OH 43082

    • Ohio Gastroenterology Group, Inc.

      85 Mcnaughten Rd Ste 320 Columbus, OH 43213-5111

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 7, 2023, I received a letter from a 3rd party collections agency (****** notifying me of a $1,896.55 outstanding balance due to Ohio Gastroenterology Group, Inc. ("OGG"). I was unaware that there was an outstanding balance, so I called OGG to obtain more information about it. I had a procedure done at OGG back in December 2020. Apparently, my medical insurance did not cover the entire cost, so the balance was my responsibility. I then called my medical insurance company to confirm this information was true. My complaint is that I was never properly notified by OGG that I had an outstanding balance. I learned that my address on the OGG statements had a typographical error (missing part of my street name) and I never received them over the past 2.5 years. OGG admitted to the error and corrected it. My phone number on file was correct, but I have no phone calls/voicemails from OGG. If I was properly contacted, I would have made the necessary payments. Now that I have been assigned to a collections agency, I do not want this to negatively impact my credit report. I am requesting that a correction be made to my credit report given the administrative error made by OGG. I am willing to work with OGG and *** on the outstanding balance.

      Business Response

      Date: 09/01/2023

      We did not have the correct address; we will accept payment and will remove the account from collections. This will not be reported to the credit bureau. I will have our office reach out to you.

      Customer Answer

      Date: 09/01/2023

      Dear BBB,

      I received a Business Response for my Complaint #********.

      I will accept the Business Response if we can agree to a payment plan. Due to the large amount, I am unable to pay the entire balance at once.

      Can you please communicate my payment plan request to the Business?

      Thanks and regards,

      ****

      Business Response

      Date: 09/13/2023

      It is my understanding that a payment plan was established, and this issue has been resolved with the Revenue Cyle Manager.

      Customer Answer

      Date: 09/14/2023

      I accept the business's response to resolve this complaint.
      Regards,

      ******* *******

    Ohio Gastroenterology Group, Inc. is NOT a BBB Accredited Business.

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