Business ProfileforAmbetter from Buckeye Health Plan

I paid my healthcare premium of $169 in advance for April 2024 in March. The premium was split into two payments that came electronically from my bank. 1 for 84.50 on 3/11/24 and a 2nd payment of 84.50 on 3/25/24. On 3/20/24 I contacted Ambetter to let them know that I was offered health insurance from my employer that would go into effect 4/1/2024 so I needed to cancel my insurance plan. I did that through the ************** website. I spoke with one of their representatives on 3/29/24 to start the process of refunding the premiums that I had already paid. He said he requested a refund and I should receive the credit back to my bank account within 3-5 business days. He gave me a reference number of **********. When I did not receive my refund within 5 business days I called Ambetter back around 4/10/24 and was told that it does not take 3-5 business days - it takes 7-10 and I should be receiving the refund sometime that week. When I did not receive my refund by that Friday, I called them again on 4/12/24 and was told that they do see the refund request was made and I just had to wait, essentially. I called again the following week when I still had not seen the refund in my bank account and still was told that the request was done and that it takes 7-10 business days and to keep waiting. That time I was given a reason why it was taking so long which was that they are running behind with the refund process. I called again on 4/29/24 when I still had not received my refund explaining it has been 30 days now that I am waiting! I was told the same thing as all the times before but no one can tell me when I will get my money back! The rep I talked to that day said he would forward my issue to an escalation team that would call me back within 3-5 business days to discuss this issue. He gave me reference# *********. Today is 5/6/24 the 5th business day and as of 3:02pm I have NOT received a phone call NOR do I have a refund in my bank account. I just NEED my money back!