Business ProfileforBassett Services Heating & Cooling, LLC Ohio Locations

June 14, 2024, Bassett Plumbing ( out of Indianapolis, Indiana ) sent a technician to analyze why my ceiling was water soaked. He gave estimate to replace my toilet & cut out pipe. My appointment was scheduled for June 20, 2024 . 2 hours before the expired time I get a call, “ we have no technician to come to your house today. You need to reschedule. I again make another appointment for June 24, 2024. I called @ 8:00 am and verify that I am on the schedule. “ yes, Ms. Day, your technician is on his way .” TWO HOURS LATER, I call & say, “ I am verifying that the plumber is still coming. AND, I am now told, “ Your appointment is cancelled. Your technician no longer works for BASSETT plumbing !!!! “ I say, “ WHAT ? No longer works there & I need to schedule a 3rd. time ? U must be joking !” I am told, “ Ma’am, don’t raise your voice.” Heck, no, I will NOT reschedule a third time. Supervisor calls me later & says, “ We will give u 10 % discount & reschedule for next Thursday. “ l said, “ No, after all the aggravation, getting a new toilet should be free labor. Thank goodness , I never prepaid $ 2,225. 00 for a replace toilet . I just called the Cincinnati, Ohio , headquarters & asked for a manager & was put on hold for 10 minutes & hung up .