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Business ProfileforMolina Healthcare of Ohio, Inc.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 3000 Corporate Exchange Dr Ste 100, Columbus, OH 43231-7689
- BBB File Opened:
- 3/5/2007
- Years in Business:
- 18
- Business Started:
- 12/1/2005
- Business Incorporated:
- 11/19/2003
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 7:00 AM - 7:00 PM
- T:
- 7:00 AM - 7:00 PM
- W:
- 7:00 AM - 7:00 PM
- Th:
- 7:00 AM - 7:00 PM
- F:
- 7:00 AM - 7:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Ms. Linda Gulley, Executive Assistant
- Ms. Ami Cole, President
- Contact Information
Customer Contact
- Ms. Linda Gulley, Executive Assistant
- Ms. Ami Cole, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
My wife and I had an insurance policy with Molina marketplace healthcare insurance. My wife had a heart procedure that required us to pay all of the deductible and all of the out-of-pocket expenses. All of her expenses for the remainder of the year were to be paid by Molina.
On June 1, I started Medicare. Per instructions from the Marketplace, we enrolled in the policy together until the time I was to start Medicare, at which time my wife would remain on the policy for the rest of the year.
Instead, what was done is that Molina terminated the policy and started my wife on a new one which would reset the deductible and out-of-pocket expenses. The "new" policy is the exact same policy we shared together, with the exact same name and coverage and the exact same member ID number.
After multiple attempts to straighten out this matter, I have been told that nothing can be done. "This is just what happens." Despite multiple inquiries regarding how to proceed when one person begins Medicare and the other person does not, nothing was ever said about the other person having to restart the deductible and out-of-pocket expenses.
Nothing was ever said about needing to have a new policy.
In addition, as the "new" policy was being processed, my wife was without authorization from the pharmacy to fill her prescriptions and was told she did not have insurance.
This unethical and immoral decision of Molina to handle things in this way is simply unacceptable.
Customer Reviews
15 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kimberly H
06/27/2024
Molina Healthcare of Ohio, Inc. Response
07/09/2024
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