Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new Fischer home on 6/22/22. We had our 30 day inspection without any problems. We have yet to have our year inspection. I have attempted to contact Fischer by texting 2 different superintendents, emailing the company numerous times, filing a report through the model home and working with our realtor. I have had no response at all. We also have issues with our driveway eroding even though we havent used salt on it. We have lifting of our LVP floors. I need someone from Fischer to contact me to finish our year inspection and to replace the items that are faulty.

  Business Response

  Date: 02/17/2025

  Dear Better Business Bureau,
  
  Fischer Homes has a Homeowner portal set up at ************************** for all of our customers to login and request assistance when they have any type of warranty matter. We also have multiple ****************** associates that will answer questions and send out service requests to the appropriate Fischer associate. Our customers are also given the direct line to the mechanical trade partner that performed the work on their home so they can set up a service appointment directly with them as well.
  
  We are sorry to hear that our customer is experiencing issues, and we're always willing to meet our warranty obligation. We request that they not contact the Associates directly so we can properly document and track the progress of all service requests. This system works out better for both the customer and **********************.
  Our ************* Manager met with the Homeowner on Monday February 10th.  We have agreed to the following:
  
  1.Order new grid for garage door
  2. Touch up painting on the exterior of the home to be completed in the spring due to weather conditions
  3. Referred them to the flooring company so they can determine if it is warrantable
  4. We reviewed the condition of the driveway and determined it was a maintenance issue and not covered by our warranty.  
  
  Regards,
  Fischer Homes

  Customer Answer

  Date: 02/23/2025

  The flooring company reviewed the damage and said that it is our responsibility to repair the damage.  I was unable to upload a picture of the damage along with the floor protectors on our barstools.  I can submit that in another way if needed.  We have had 2 flooring companies give us an opinion and they both say it is either a problem with installation or a faulty product.  I dont believe we should be responsible for the cost of repairs.

  They told us the crumbling in the driveway is due to salt.  We have never used salt on the driveway and never even park in the driveway.  They installed the driveway in March when the weather was still cold.

  These issues were present within a year of us moving in.  Had we received a timely year inspection we feel these issues would have been able to be resolved.

  Regards,
  
  ***** *******

  Business Response

  Date: 03/07/2025

  Dear Better Business Bureau,
  
  Following a thorough inspection of the driveway, we have determined that replacement will be necessary in the affected areas due to issues with the concrete. This replacement is scheduled to occur in the spring.
  
  Regarding the flooring, *** has conducted an inspection and confirmed that the issue does not stem from a material defect but is instead a result of damage caused by the customer. AFS has provided a repair quote at the builder’s discounted rate, and it is our understanding that the required material is already on-site. Therefore, we will maintain our original stance of not repairing or replacing the flooring.
  
  Additionally, we stand by our previous response regarding the order for a new grid for the garage door and the touch-up painting on the exterior of the home. The touch-up painting will be completed in the spring when weather conditions permit.
  
  We regret that the customer is facing these issues and want to reaffirm our commitment to fulfilling our warranty obligations. To ensure proper documentation and tracking of all service requests, we kindly ask that the customer refrain from contacting the Associates directly. This process benefits both the customer and Fischer Homes.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  Fischer Homes
  Columbus

  Customer Answer

  Date: 03/13/2025

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our new build home moved in about month later which is yesterday and found out many problems. I email to my field manager about my countertop cracked on same day we closed yet to hear back from him. Critically low hot water pressure we couldnt take shower. All toilets dont work right. after we flush water keeps running down.

  Business Response

  Date: 12/19/2024

  Dear Better Business Bureau,
  
  This homeowner is still within their warranty period with Fischer Homes and can submit any requests for service through their homeowner's portal or contact their plumber directly for the water pressure. 
  Our Warranty team has reached out and discussed this with the homeowner via email.
  
  Thank you again for allowing Fischer Homes to respond to this situation.
  Fischer Homes

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on this house about 30 months ago and have lived in it for 26 months. During the recent weather event, 9.27.2024, one of our back windows is leaking inside the wall and water was coming up through the wood flooring in our dining room.

  This issue is with the way the window or siding was installed on the back of the home.

  I have called in the past regarding the siding around these windows in the back with no response from Fischer.
  

  Business Response

  Date: 10/16/2024

  Dear Better Business Bureau,

  Fischer Homes has thoroughly researched this matter and have no record of any warranty request about a window leak in the last thirty months. If she sent somehing to a field associate they would have directed her to submit the request through the ** homeowner portal or contact the ****************** associates via a phone call. We keep tight records of all incoming requests from our customers. **********************'s homeowner's have an Initial and Final warranty period to report any items they'd like addressed as well as the ability to submit a *************** Request during the one-year warranty period. We reviewed their lists and found all to be completed and signed off on, but there is no record of the ***** she sent to the BBB. The home has been out of warranty for over a year and a half at this point.

  The rain and wind events that we have all encountered recently were so severe that a lot building components maximum tolerences were tested. We're very sorry to hear that our customer has experienced an issue from these "act of god" type events. We would suggest having a contractor of their choice review it, or submit a claim with their homeowner's insurace company.

  Regards,

  Fischer Homes 

  Columbus

  
  

  
  

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in desperate need of help with my home. The builder, Fischer Homes, from homeowners is apparently known across the country as being just awful. My "main" issue right now are my floors, I could play the accordion on them and the humps in them. Admittedly, they have tried to fix them, but the unevenness was so bad to begin with, that they can't be fixed, I guess because they have tried. The noise is like from a house that would be 30 years old and it was just about four months ago that they tried the last time to fix them. Brand new floors they called them. They said, we tried and we're done. Like going to a plastic surgeon and he works on you and makes whatever you had, worse, tries to fix it and you end up looking like Frankenstein and he tells you that he tried to fix it. There are other issues my vinyl planks are poking up at the seams; my lights dim when I vacuum; can't open my windows in the evenings for a cool breeze cause the screens are too small; gaps at the bottom of my garage door and these big spiders come in all summer; they left gallons of paint here, I think because it's too old, I can still smell the paint from when they painted and it smells of mildew; warped cabinet drawers; loose siding; insecure front door; awful drywall work; they broke my blind and said that if I replaced it, they'd reimburse and now won't; airy windows, there was pooh in the house during building and they wiped their foot off my the drywall. Lots of homeowners in **** who have either just paid to have their problems fixed or, just living with it. My siding is loose and on nearly every one's. We've all complained to the ************************** City of ********, State, no one will help. Would you please, help me? It started in Dec 2020 but the issues haven't been resolved and my floor is getting worse. Mounds of filth under my carpet too. I paid for a media port that I never got. Never got the half wall feature that is on the model but they won't put in the homes.

  Business Response

  Date: 10/16/2024

  Dear Better Business Bureau,

  First we'd like you to know that Fischer Homes has one of the highest Customer Satisfaction ratings in the homebuilding business. We have been building homes since 1980 and have thousands and thousands of very satisfied first, second, and third time homebuyers. The allegations that we are awful and people all over the country are dissatisfied is simply not true. 

  This customer is correct that we performed the necessary warranty work on her flooring system and determined it met the **** Performance Standard Guidelines that both parties agreed to contractually. We also have documented multiple unanswered attempts to contact this customer without a response. 

  That said, in the interest of above and beyond customer service, our Dayton Construction Manager will be reaching out to our customer again to review all of the warranty allegations in her submission to you. He will go through everything she listed and determine if further warranty obligations need to be performed.

  Fischer Homes appreciates the opportunity to respond to this matter.

  Fischer Homes

  Dayton

   

   

  Customer Answer

  Date: 10/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** Stanfield898-1555 0

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home was purchased on first of May, 2024. A request to remedy was created by our realtor and signed by both the sellers and the construction manager representative from Fischer Homes, ************************* (*** uploaded). The *** stated the issues that needed fixed with a completion date of May 31, 2024. By the end of May the items were not addressed. Since then there has been an ongoing, weekly SMS thread with ****** and his manager, *******************. Every week ****** is asked for an update. Some times the texts go unanswered until a new one is sent. Often the response is that item(s) will be completed in the upcoming week. This timeframe comes and goes without completion of the ***. I would like all agreed upon components of the *** addressed, and have it done by the end of September, 2024. Happy to share screenshots of all text messages involving ****** (**** is on the group as well).

  Business Response

  Date: 08/29/2024

  Dear Better Business Bureau,

   

  The Fischer Homes Construction Manager for this area will be reaching out to set up a meeting with the author of this complaint. We will fulfill any warranty obligations that our Field Manager agreed to on the received docment.

   

  Regards,

   

  Fischer Homes

  Columbus

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought a new build and I moved in about a week ago. There are outlets that don't work and light switches that do nothing. for example I had spectrum come over to setup my internet and so we wanted it in the living room and so the technician drilled a hole on the side of the house and the wire is coming into the living room. After the technician had the wire in the house the router wouldnt turn on because the outlets aren't getting any power, Unfortunately my TV is in the living room and its not turning on because the outlet doesn't work. My security panel doesn't turn on because its not receiving any power from the wires its connected to, it has no power button its supposed to just turn on. Circuts constantly need to be tampered with from the power box in the basement.

  Business Response

  Date: 08/15/2024

  Dear Better Business Bureau,

  Fischer Homes has a Homeowner portal set up at ************************** for all of our customers to login and request assistance when they have any type of warranty matter. We also have multiple ****************** associates that will answer questions and send out service requests to the appropriate Fischer associate. Our customers are also given the direct line to the mechanical trade partner that performed the work on their home so they can set up a service appointment directly with them as well. 

  We are sorry to hear that our customer is experiencing an outlet issue, and we're always willing to meet our warranty obligation. We request that they not contact the Field Manager directly so we can properly document and track the progress of all service requests. This system works out better for both the customer and **********************. 

  Our ****************** team will reach out to this customer to explain this process further and assist with resolving any warrantable matter they may have. 

  Regards,

   

  Fischer Homes 

  Columbus

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a purchase agreement to have Fischer build us a home. This agreement included 3 large picture windows in the two story room. All the sales documentation and our first set of blue prints included these 3 windows. The builder unilaterally removed the windows without notification or consent by us the buyers. They then had us sign a revised set of prints without the windows and without notification of the change. When we realized they had removed them, we asked for a credit for the fair market valve of the windows or for the builder to re-draw the windows and install them during the build process. The builder has refused and we feel they should now issue a credit.

  Business Response

  Date: 04/05/2024

  Dear Better Business Bureau,
  The customer added a covered deck on the rear of the home, and the community has a roof pitch requirement that had to be met.  Once we increased the roof pitch of the rear porch to meet the requirement, it eliminated the windows. The peak of the roof was now running into the area where the windows were originally located. 
  There is also a community requirement for a patio or deck. Our operating system did not charge him for the covered deck which was valued at approximately $17,000 and eliminated the $3,000 windows that he’s writing to you about.  Fischer Homes met with him and explained the situation and gave him these four options.
  
  1. Remove the covered portion of the deck and keep the windows.
  2. If he would like to make sure he got what he paid for, we would fix the contract and charge him the $17K for the covered deck and refund him the $3K for the windows. 
  3. Leave everything as it is and move forward.  We would agree to absorb the $14K difference.
  4. Cancel the Agreement and provide a full refund.
  
  The customer chose option three but has continued to pursue the $3,000.00 refund for the windows. Fischer Homes has communicated to the customer that we will not be refunding the $3K due to the choosing of option three above.
  
  We appreciate the opportunity to report the facts of this matter.
  
  Regards,
  
  Fischer Homes
  Columbus
  

  Business Response

  Date: 04/05/2024

  Dear Better Business Bureau,
  The customer added a covered deck on the rear of the home, and the community has a roof pitch requirement that had to be met.  Once we increased the roof pitch of the rear porch to meet the requirement, it eliminated the windows. The peak of the roof was now running into the area where the windows were originally located. 
  There is also a community requirement for a patio or deck. Our operating system did not charge him for the covered deck which was valued at approximately $17,000 and eliminated the $3,000 windows that he’s writing to you about.  Fischer Homes met with him and explained the situation and gave him these four options.
  
  1. Remove the covered portion of the deck and keep the windows.
  2. If he would like to make sure he got what he paid for, we would fix the contract and charge him the $17K for the covered deck and refund him the $3K for the windows. 
  3. Leave everything as it is and move forward.  We would agree to absorb the $14K difference.
  4. Cancel the Agreement and provide a full refund.
  
  The customer chose option three but has continued to pursue the $3,000.00 refund for the windows. Fischer Homes has communicated to the customer that we will not be refunding the $3K due to the choosing of option three above.
  
  We appreciate the opportunity to report the facts of this matter.
  
  Regards,
  
  Fischer Homes
  Columbus
  

  Customer Answer

  Date: 04/11/2024

  I reject the response from the Fischer Homes. We had a conversation about various options to resolve the issue of the windows being removed. The 4 options they stated were discussed. They forgot to mention that we also suggested redrawing the windows, but smaller. We suggested changing out the smaller sider door for the double slider to make up for the reduction of light without the windows. And finally, we discussed a reduction in our base price if they were not going to make changes to resolve the issue. All of these options were discussed at the meeting with Charles R***** the ***** ******* and he informed us that he could not make the decision and had to go back to the Area President, Jon J***** because it was his call on what our options would be. We informed them that we signed a contract, the same contract they signed, with a base price of $645,990. That base price included both the disputed windows and the covered deck. If the builder had issues with their internal processes, that is not our fault. They should honor their contract. Asking for an additional $17,000 on top of our agreed upon price for the same house, a week before groundbreaking is a joke and the builder should be embarrassed. We made it very clear we would not pay any additional for the house.   
  When Charles finally came back to us he gave us only 2 options. We could either build the house as it was drawn because they refused to have the permits adjusted or we could walk away from the contract with a refund. They knew we already had sold our previous home and that the housing market and interest rates had only continued to rise so they knew we didn’t want to back out of the contract. We told them that we would continue with the house as drawn, but that were not satisfied with the lack of a credit for the picture windows being removed. A note was sent requesting an additional meeting with the Area President to discuss the experience we were having during the build process and his response was unprofessional and dismissive. He said we were customers that could not be pleased. At that point we knew we had to wait until the house was closed on and in our name before we could make any more requests about a refund because they would back out of our contract. That right there tells you about the integrity of this builder. I have a cousin who is a President with another builder in another market. He said these things happen and that the builder should have taken responsibility for their mistake, paid for it, and corrected it for the future so it doesn’t happen again.
  In regards to their claim that the windows are $3000, we strongly disagree with the value. We had 2 quotes to add the windows back and both were well above that number. Rosati quoted us $13,517 and that didn’t include drywall, paint or trim on the interior. Another local construction company quoted us $16,950 to do the complete job of adding the windows and finishing the interior.
  Fischer is trying to spin this as they did us a favor, but in reality they made many mistakes in their documentation and drawings and we only asked them to correct some of them. As a large home builder, I expected better from them and other consumers should too. 

  Customer Answer

  Date: 04/11/2024

  I reject the response from the Fischer Homes. We had a conversation about various options to resolve the issue of the windows being removed. The 4 options they stated were discussed. They forgot to mention that we also suggested redrawing the windows, but smaller. We suggested changing out the smaller sider door for the double slider to make up for the reduction of light without the windows. And finally, we discussed a reduction in our base price if they were not going to make changes to resolve the issue. All of these options were discussed at the meeting with Charles R***** the ***** ******* and he informed us that he could not make the decision and had to go back to the Area President, Jon J***** because it was his call on what our options would be. We informed them that we signed a contract, the same contract they signed, with a base price of $645,990. That base price included both the disputed windows and the covered deck. If the builder had issues with their internal processes, that is not our fault. They should honor their contract. Asking for an additional $17,000 on top of our agreed upon price for the same house, a week before groundbreaking is a joke and the builder should be embarrassed. We made it very clear we would not pay any additional for the house.   
  When Charles finally came back to us he gave us only 2 options. We could either build the house as it was drawn because they refused to have the permits adjusted or we could walk away from the contract with a refund. They knew we already had sold our previous home and that the housing market and interest rates had only continued to rise so they knew we didn’t want to back out of the contract. We told them that we would continue with the house as drawn, but that were not satisfied with the lack of a credit for the picture windows being removed. A note was sent requesting an additional meeting with the Area President to discuss the experience we were having during the build process and his response was unprofessional and dismissive. He said we were customers that could not be pleased. At that point we knew we had to wait until the house was closed on and in our name before we could make any more requests about a refund because they would back out of our contract. That right there tells you about the integrity of this builder. I have a cousin who is a President with another builder in another market. He said these things happen and that the builder should have taken responsibility for their mistake, paid for it, and corrected it for the future so it doesn’t happen again.
  In regards to their claim that the windows are $3000, we strongly disagree with the value. We had 2 quotes to add the windows back and both were well above that number. Rosati quoted us $13,517 and that didn’t include drywall, paint or trim on the interior. Another local construction company quoted us $16,950 to do the complete job of adding the windows and finishing the interior.
  Fischer is trying to spin this as they did us a favor, but in reality they made many mistakes in their documentation and drawings and we only asked them to correct some of them. As a large home builder, I expected better from them and other consumers should too. 

  Business Response

  Date: 04/18/2024

  Dear Better Business Bureau,
  Fischer Homes stands by our initial response to this matter. The customer and Fischer are obviously not in agreement, and we do not believe further debate on the BBB website will resolve this issue. There are provisions in the Construction and Purchase Agreement for these situations to be resolved through.
  

  The customer added a covered deck on the rear of the home, and the community has a roof pitch requirement that had to be met.  Once we increased the roof pitch of the rear porch to meet the requirement, it eliminated the windows. The peak of the roof was now running into the area where the windows were originally located. 
  There is also a community requirement for a patio or deck. Our operating system did not charge him for the covered deck which was valued at approximately $17,000 and eliminated the $3,000 windows that he’s writing to you about.  Fischer Homes met with him and explained the situation and gave him these four options.
  
  1. Remove the covered portion of the deck and keep the windows.
  2. If he would like to make sure he got what he paid for, we would fix the contract and charge him the $17K for the covered deck and refund him the $3K for the windows. 
  3. Leave everything as it is and move forward.  We would agree to absorb the $14K difference.
  4. Cancel the Agreement and provide a full refund.
  
  The customer chose option three but has continued to pursue the $3,000.00 refund for the windows. Fischer Homes has communicated to the customer that we will not be refunding the $3K due to the choosing of option three above.
  
  We appreciate the opportunity to report the facts of this matter.

  Regards,

  Fischer Homes

  Columbus

  Business Response

  Date: 04/18/2024

  Dear Better Business Bureau,
  Fischer Homes stands by our initial response to this matter. The customer and Fischer are obviously not in agreement, and we do not believe further debate on the BBB website will resolve this issue. There are provisions in the Construction and Purchase Agreement for these situations to be resolved through.
  

  The customer added a covered deck on the rear of the home, and the community has a roof pitch requirement that had to be met.  Once we increased the roof pitch of the rear porch to meet the requirement, it eliminated the windows. The peak of the roof was now running into the area where the windows were originally located. 
  There is also a community requirement for a patio or deck. Our operating system did not charge him for the covered deck which was valued at approximately $17,000 and eliminated the $3,000 windows that he’s writing to you about.  Fischer Homes met with him and explained the situation and gave him these four options.
  
  1. Remove the covered portion of the deck and keep the windows.
  2. If he would like to make sure he got what he paid for, we would fix the contract and charge him the $17K for the covered deck and refund him the $3K for the windows. 
  3. Leave everything as it is and move forward.  We would agree to absorb the $14K difference.
  4. Cancel the Agreement and provide a full refund.
  
  The customer chose option three but has continued to pursue the $3,000.00 refund for the windows. Fischer Homes has communicated to the customer that we will not be refunding the $3K due to the choosing of option three above.
  
  We appreciate the opportunity to report the facts of this matter.

  Regards,

  Fischer Homes

  Columbus

  Customer Answer

  Date: 04/18/2024

  I am rejecting this response because: I am rejecting this for the same reason I gave before. We signed the Construction Purchase agreement along with the Jon J*****, Market President for Fischer Homes and the base price was $645,990. The base price included the windows in question and an included covered deck. We have documentation to support this and Jon was able to see it when he counter-signed. Having an internal issue with your pricing is not a legitimate reason for you to change our drawings without compensation or even notice. Fischer's contract states they can make "minor" changes to the drawings to meet local regulations. Removing these 3 windows is not minor, therefore you owe us the Fair Market Value of the three windows which is $16,500 per our quotes. Fischer does not want to resolve this issue, but I will continue to address it. I have written to the Ohio AG's office, I have 2 local news stations that are willing to run our story, and I will continue to tell friends, family, co-workers, and potential buyers driving through the neighborhood our story. We can continue to argue about this publicly or Fischer can offer suitable compensation and we can all move on. 
  
  Regards,
  
  **** *****

  Customer Answer

  Date: 04/18/2024

  I am rejecting this response because: I am rejecting this for the same reason I gave before. We signed the Construction Purchase agreement along with the Jon J*****, Market President for Fischer Homes and the base price was $645,990. The base price included the windows in question and an included covered deck. We have documentation to support this and Jon was able to see it when he counter-signed. Having an internal issue with your pricing is not a legitimate reason for you to change our drawings without compensation or even notice. Fischer's contract states they can make "minor" changes to the drawings to meet local regulations. Removing these 3 windows is not minor, therefore you owe us the Fair Market Value of the three windows which is $16,500 per our quotes. Fischer does not want to resolve this issue, but I will continue to address it. I have written to the Ohio AG's office, I have 2 local news stations that are willing to run our story, and I will continue to tell friends, family, co-workers, and potential buyers driving through the neighborhood our story. We can continue to argue about this publicly or Fischer can offer suitable compensation and we can all move on. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:11/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Travis C********, sales representative for Fischer Homes, is practicing bait and switch style sales practices. We were quoted a builder interest rate of 6% by him and then when we completed the mortgage application the rate was 7.125% which is higher than rates also quoted on their website. Our realtor, ***** *****, was also witness to all discussions with Travis and each time Travis quoted an interest rate of 6%. At no point during our discussions were we told there would be a premium on the rate to lock a 240 day rate lock. Travis is practicing unethical behavior and lied to us solely for the purpose of making a sale and obtaining sales commission. We are cancelling the contract to build with them as we have no desire to work with shady and unethical people. They are refusing to return our deposit of $5,000. The contract was signed under false pretenses. We would like the assistance of the BBB in obtaining our deposit back of $5,000. I have attached copies of rates quoted on Fischer Homes website for reference.

  Business Response

  Date: 11/10/2023

  Dear Better Business Bureau,

  Fischer Homes requested a response directly from the Sales Counselor that our customer is accusing of unethical behavior. He has an admirable track record and we believe his rendition is valid. Fischer Homes does not engage in luring anyone into false pretense contracts. We work very hard to make the home buying experience exceptional. It is a top priority and advantage to have a high customer satisfaction within our communities.  

  Please review the Sales Counselor's timeline of events with this custome:

  I met the customers on 6/19/23 with their realtor ***** *****. They seemed interested but didn't want to make a decision until their current home was sold and closed. At that time we were buying down rates with a 4% buydown off loan amount and 6% on ****et homes. They were also considering 2 ****et homes, a Kiawah and an Amelia, as well as entertaining the idea of building.
  

  As I prospected with them over the next few months the two ****et homes were able to close within 45 days and I did use the 6% buydown of the loan amount as a tool to try to get them back in. It did not work and their home fell out of contract making the process take longer.
  At that time customers were getting rates in the mid-6 percentiles with the promotions and approved credit and this was my disclosure at that time. It was also noted that both **** and ****** were already pre-approved, worked in the finance industry, and were educated on interest rates and payments. I gathered that the total price was most important to ****.
  Fast forward to October after many appointments and home showings, I was having a  really hard time getting them to move forward. The realtor and client both continually asked for more incentives and when the new incentives were coming out. 
  On 10/24 we received a new incentive of an additional 10k off a select home site which I used to get the customer's attention. I called and left a message going over the promotion and wanted to see if they were interested. **** texted me back asking questions and agreed to move forward with the current promotion,10k off selections, and an additional 10k off for the home site discount promotion.
  We initiated the deposit and purchase agreement and they did the pre-approval all very quickly and efficiently as directed.
   After getting results from **** ** ******* they were upset at the rate they qualified for with the promotion. Greg and I explained that they were getting the full 4% buydown, paid closing costs, and a free 3-year refi after closing with a one-time float down during construction. They did not want to lock the rate or risk floating it and requested to cancel. I explained our process and that I do not have the authority to cancel a contract and would get with my manager, but that we plan to uphold the purchase agreement.

  **** called me and got verbally abusive using language and discrediting my integrity and ethics saying I was shady along with other things.
  

  At no point did I verbally or in writing promise a 6% interest rate. The only thing discussed pertaining to rates was in June when I disclosed our promotions on 4% & 6% buydown options on contracts to build and market homes. We did have a brief conversation that qualified buyers at that time were getting rates in the high 5%s on markets and Mid 6 %s on contract-to-builds.
  I also used urgency as I do with every customer setting proper expectations that rates are going up, the cost to build is rising and the best time to build is today.
  Summary: I truly believe that the customers assumed a lot of things and thought they were going to get the rates on our website that were for market homes only, that could close within 45 days. I also think that they misunderstood the concept of the 6% buydown on market homes and thought that they would somehow get the 6% rate. Along with running the majority of the communication through their realtor, they were hard to get on the phone and a lot of communication was through text and email. Every email I sent had a link and the next steps for getting pre-approved with ******* ********. I never promise rates as I am not a loan officer. The only time I said the words "6 percent"  was when talking about the 6% buydown promotion on market homes. It's also important to note that at no point did the customers state that if they didn't get a 6% interest rate they were not moving forward. If a concern on the interest rate were ever mentioned I would have immediately had them do a prequalification with *******.

  Summary: I truly believe that the customers assumed a lot of things and thought they were going to get the rates on our website that were for ****et homes only, that could close within 45 days. I also think that they misunderstood the concept of the 6% buydown on market homes and thought that they would somehow get the 6% rate. Along with running the majority of the communication through their realtor, they were hard to get on the phone and a lot of communication was through text and email. Every email I sent had a link and the next steps for getting pre-approved with ******* ********. I never promise rates as I am not a loan officer. The only time I said the words "6 percent"  was when talking about the 6% buydown promotion on market homes. It's also important to note that at no point did the customers state that if they didn't get a 6% interest rate they were not moving forward. If a concern on the interest rate were ever mentioned I would have immediately had them do a prequalification with ******* .Summary: I truly believe that the customers assumed a lot of things and thought they were going to get the rates on our website that were for market homes only, that could close within 45 days. I also think that they misunderstood the concept of the 6% buydown on market homes and thought that they would somehow get the 6% rate. Along with running the majority of the communication through their realtor, they were hard to get on the phone and a lot of communication was through text and email. Every email I sent had a link and the next steps for getting pre-approved with ******* ********. I never promise rates as I am not a loan officer. The only time I said the words "6 percent"  was when talking about the 6% buydown promotion on market homes. It's also important to note that at no point did the customers state that if they didn't get a 6% interest rate they were not moving forward. If a concern on the interest rate were ever mentioned I would have immediately had them do a prequalification with *******.

   

  Sincerely,

  Fischer Homes

  Columbus

   

  
  

  Customer Answer

  Date: 11/13/2023

  The description of events the sales consultant has described are factually incorrect.  As referenced, Travis quoted a 6% rate each time.  He was aware that we had sold our previous home and that a market home would not be an option as we stated we were in lease until June 2024.   To address his comments regarding communication through a realtor, that is standard practice when buying a home to work through a realtor. We have purchased three other homes previously and are not first time home buyers and are very familiar with the house buying process.   His statements that we misunderstood or were confused are not true statements.  As referenced, our realtor was present and can validate all discussions and communications.    I do not consider this matter resolved as we have not received a response regarding refunding our deposit of $5,000. I spoke to the sales manager on November 7th regarding our refund and have not received a response.  

  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 11/21/2023

  Although I still consider the sales practices that we experienced unethical, I appreciate Fischer Homes returning our deposit. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fischer Homes is not making repairs found in the 1-year warranty review. Have countless emails from this past April to now between Nick M***** and phone conversations with Brian L*****. Contacted Home Office which only sent the complaint right back to these two individuals. This process started in April of this year and is STILL not completed. Contractors show up not knowing why they are there or to do work that has already been done. Our floors are squeaking in which the contractor said needs replaced in multiple areas and due to an opening left in the front of the house near the roof, hornets have moved in. There was also an area by the back door with hornets that a contractor fixed. Nick M***** tells the contractors and my husband that he will be at the appointments set and never shows and will not even so much as let anyone know he is not coming. We were told today to get an exterminator and we would be reimbursed. The subpar construction work is on the builder. It is not our responsibility to pay for an exterminator. As far as getting reimbursed, why would we trust THAT?? This company keeps passing the buck. This is our second new build with Fischer and we have never encountered anything like this.EVER. Totally unacceptable!!

  Business Response

  Date: 08/18/2023

  Dear Better Business Bureau,
  
  Fischer Homes has been reviewing and addressing the customers’ concerns on their Final warranty list,
  including engaging the trades necessary to perform the warrantable repairs.
  

  Regarding the bees that our customer brought to your attention, Fischer Homes does not regularly engage pest control providers, however, we offered to reimburse our customer for services needed to address the issue. We agreed that an area of missing caulk may very well have been the entry point for the bees.
  

  For the reason stated above, Fischer did contact a service provider and had the bees
  addressed on the same day we were notified. We believe this problem
  has been resolved. Fischer will re-caulk the area where the bees were, when the pest
  control service gives us the okay to do so.
  

  Finally, Fischer has agreed to address the floor squeaks although it is not obligated to remove flooring to remedy this noise per the
  National Association of Home Builders (“NAHB”) standards. However, to ensure excellent customer
  satisfaction, Fischer has ordered additional flooring for this repair and this service is currently
  scheduled for September 7.
  

  Thank you again for facilitating dialogue regarding our customer’s concerns. Fischer looks forward to
  continuing to provide each customer with the attention and respect they deserve.
  
  Thank you,
  Fischer Homes
  Columbus

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 issues we brought up with Fischer Homes that are still unresolved for almost to 2 years now are: water coming inside the basement due to pouring rain, scratched windows still not replaced, foundation wall (black) exposed that aesthetically look awful. We closed on our Fischer home in April 2021. In less than a month rain poured in over one weekend and water came inside our basement. They came and tried fixing part of the problem. Problem occurred few more times, they came and tried fixing again, same thing happened. The last time they came we thought they fixed it but we were wrong. Yesterday’s all day rain 3/3/2023 showed us that the problem is still there. Our indoor doormat was soaked and wet. Water came inside our basement again! This is bad because we cannot start finishing our basement and cannot install our sprinkler system! We invested on raising the basement height to 9ft at a price and we cannot even stay there comfortably because of the above mentioned issue. The second issue - windows. We were told in 2021 that they’re experiencing supply chain issues on windows. We were patient and understanding but at this point we are being taken advantage of by ignoring our request. The 3rd issue - exposed foundation wall (black). Excessive black paint is highly visible unlike any other house in the neighborhood. At this stage are we in desperate need of help getting these items closed out once and for all. Evidences are uploaded (photos).

  Business Response

  Date: 03/08/2023

  Dear Better Business Bureau,

  Fischer Homes requested the Columbus Construction Manager make a site visit to the home to review the matters within the complaint. At the customer's request, the meeting has been set for Monday March 13th.

  We apologize for any delay that may have occurred, and will honor any outstanding warranty obligations in a timely manner. 

   

  Thank you,

   

  Fischer Homes

  Columbus

  Customer Answer

  Date: 03/09/2023

  I am rejecting this response because: this is just the first step for resolving the complaint. A meeting is set on Monday, 3/14, for the Construction manager of Fischer Homes to conduct a site walk and determine a path forward for all 3 issues. I will only accept the business response once all issues have been resolved.
  
  Regards,
  
  ******** *****

  Customer Answer

  Date: 03/23/2023

  I am rejecting this response because: this is only the 2nd step in the process to resolve 1 of the few major issues originally brought up.
  
  Regards,
  
  ******** *****

  Business Response

  Date: 03/29/2023

  Fischer Homes will continue to perform the warrantable items that were agreed to with our customer. 
  
  Thank you,
  
  Fischer Homes

  Customer Answer

  Date: 03/29/2023

  I am rejecting this response because: Fischer Homes’ work is still work in progress.
  
  Regards,
  
  ******** *****