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33 Mile Radius LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I received a call on 4/19 from what my caller ID showed to be a local convenience store. I answered and someone named ******* introduced himself but did not provide me with his company's name. ******* told me that this call was about home renovation and asked me if I owned my home. I thought this was very weird for the convenience store to ask about, so I asked what company he was with and what state they are registered in, to which he said "Homeowner Relief" and that they are in *****. I began searching the Texas SOS database for that company and could not find it, implying it doesn't exist or is not in **. He then asked if I had any future projects I needed done and began listing improvement areas (windows, A/C, plumbing, etc). I wanted to know more about why this person was illegally "spoofing" a local convenience store's number, potentially giving me a fake company name, and calling a number on the Do Not Call list, so I played along and chose plumbing.

    He sent me to his supervisor who said he was "***** with homeownerrelief.com," a site that does not exist. I continued to play along and was told several times that this was "for an improvement not now, but in the future," that it would be for a "free estimate," and to tell whoever he transferred me to that I am "looking for a free estimate." I was ultimately transferred to a local plumbing company called J ******* Plumbing and was told that the "free estimate" required me to pay $50.

    I was able to eventually determine that *********************** used 33 Mile Radius to place the call. I emailed 33 Mile and let them know about the issue on 4/25. Their Director of Customer Experience responded letting me know they were looking to see where the call originated and he'd be back in touch. I have not heard back despite a few follow-up emails that I have sent. I believe I have received a few more calls since then as well. 

    Business Response

    Date: 07/03/2024

    We have made contact with the Complainant per his request and are working to address his concerns

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