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Business Profile

Lawyers

Schuerger Law Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving multiple robo calls regarding an attempt to collect a debt with a return call number referenced. No additional information, no letters sent, no marks against my credit score. If this business can't prove I owe a debt, I would prefer them to please stop calling.

    Business Response

    Date: 07/06/2022

    I have reviewed the complaint submitted by Ms. Bay and found the calls associated with phone number XXX-XXX-3622.  I have had that phone number marked as Do Not Call and apologize for any inconvenience this might have caused.  If she has any other concerns, I encourage her to contact our office at ###-###-####.

  • Initial Complaint

    Date:06/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continue to get automated calls saying I need to contact them. All I ever get is put on hold. I have NEVER had any business with them and my phone is on the do not call list! I have texted them and told them if they want to say anything to send a text EXPLAINING exactly what they want. They NEVER ask for anyone by name. I want to know what kind of scam they are running here. Prefer that they be charged for violation of do-not-call because they NEVER indicate that anyone OWES any debt.

    Business Response

    Date: 06/09/2022

    I have reviewed the complaint submitted by Mr. ***** and found the calls associated with phone number XXX-XXX-****. I have had that phone number marked as Do Not Call, and apologize for any inconvenience this might have caused. If he has any other concerns, I encourage him to contact our office at ###-###-####.

     

    Customer Answer

    Date: 06/09/2022

    I reached out to them by text telling them to text me with whatever they wanted.  No replies.  Whenever I called, I sat on hold, forever....  No one ever answered.

    I believe this company is in violation of the do not call list.  To be exempt, like 'debt collectors' are, they must HAVE a real person and a real debt that they are trying to make contact about, not just blanket robo calls to who knows how many people.

    I believe they should be held liable for these calls and be made to pay restitution for EACH call.  Dozens of calls starting in October of 2021.


    Regards,

    ******* *****

  • Initial Complaint

    Date:05/20/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a call from a Mr ******* regarding an apparent bill I owe the school? All of my loans are up to date and I have no idea what this is about. It was creepy and scammy. I don't want called again.

    Business Response

    Date: 05/24/2022

    I have reviewed the complaint submitted by Ms. ******** and the account itself.  Ms. ********’ spoke to our representative, who attempted to review the account with her, but that call was disconnected.  Since Ms. ******** has requested no further contact with our office, I have instructed to have the account returned to the client.

    Customer Answer

    Date: 05/24/2022

    I accept the business's response to resolve this complaint.
    Regards,

    *** ********

    Customer Answer

    Date: 06/27/2022

    I continuously get calls harassing me about student debt I owe them! I don't owe them anything! I complained before and was advised they would quit calling me and I am still getting calls constantly! I DO NOT WANT TO BE CONTACTED BY YOU! I DO NOT OWE YOU ANYTHING. Stop harassing me!

    Business Response

    Date: 06/28/2022

    I have reviewed the complaint submitted by Ms. ******** and the account that she previously had in our office.  The account this office had on *** ******** was closed and returned to the client on 05/24/2022.   The phone number that is currently being called(###-###-####) is associated with an account that was assigned to our office on another person. I am requesting to have that account returned to the client. 

    Customer Answer

    Date: 06/28/2022

    I accept the business's response to resolve this complaint.
    Regards,

    *** ********

Schuerger Law Group is NOT a BBB Accredited Business.

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