Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Central Ohio Appliance Repair re: our ice maker not working in early February. Our initial service call was completed on 2/6; the tech diagnosed the issue and noted we needed a new ice maker kit. We okayed the repair costs and the new ice maker kit was installed on 2/13/24. Our card was charged $664.23 for this service (Invoice #*****). The repair is noted to be warranted for 90 days. After the second visit to install the ice maker, our ice maker never started producing ice or working. I called Central Ohio AR the following week and another service call was completed on 2/21/24. The technician noted that he needed another new part and would discuss options with his service tech then get back to me. We okayed the new part to be ordered on 2/26. On 3/14/24, the technician returned to work on the ice maker. In the morning of 3/15, we discovered a significant water leak behind/under the refrigerator. Water was immediately shut off to the refrigerator, but it caused our hardwood floors to buckle in the area. Repair costs are estimated at $1500. On 3/19/24, the technician returned again. He could not find any reason for the water leak, but "flushed the defrost drain" in case that was part of the issue. He turned the water back on to the unit. Again, we had water under the refrigerator again that evening and a new issue: water in the deli drawer. We turned the water off to the refrigerator again. At this point, I called Central Ohio Appliance repair and asked to speak directly to the owner (Robert). I left messages with the front desk on 3/29, 4/1, and 4/2. I received a call back from Robert on 4/3 and he wanted to "try one more time." We agreed and waited for a part to arrive to them. The final service call was completed on 5/14. We still do not have a working ice maker, our floors are damaged, our deli drawer fills with water regularly, and the company owner will not return our calls (unreturned calls on 5/31 and 6/19) to come up with a resolution.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 27, 2024, Central Ohio Appliance Repair, Inc came to our home to repair our refrigerator. The repairman, Joe, pulled out the refrigerator from the wall without using any floor protection and damaged our newly refinished hard wood floor. We had told him on his previous visit that the floor scratched easily, and insisted that he use floor protection if moving the refrigerator. He agreed that he would, but did not. At that time I spoke with the manager, Robert, and he agreed they were at fault, negligent and would pay for repairs. Repair was done by ******** ******** ***** on March 14. Invoice was submitted to Robert on March 19 and he agreed to send reimbursement immediately. No payment has been received. I called Robert on March 20, 21, 22, April 4 and 10. He was always unavailable to take my calls and did not respond. We are asking for $850 reimbursement. We plan to sue in Small Claims Court if payment is not received by May 8, 2024.

  Business Response

  Date: 04/25/2024

  4.25.2024, Business called BBB stating complaint has been resolved, consumer received refund.

  Customer Answer

  Date: 04/25/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called central ohio appliance to request service on our double oven.

  (Dates may be off by a day or two)

  7/6/23 **** came out. I explained the issue of our top oven shutting off when temp reached above 400 degrees. **** states to my husband that the oven control board needs to be replaced. We asked if there was anything else it could be as the cost for the part and labor was close to $1,000. **** was adamant that this was the issue.

  The new oven control board was ordered then installed on 7/10/23. The same day the oven shut off as it had been prior to repair. I called the following day to request someone to come out to check out the oven again as we were still having the same issue after an almost 1k repair cost. **** came out again that week, stated that it was possible that the new part was defective. He ordered a new part and replaced it after the part came in. Again, the same day the oven shut off.

  **** came out I believe on 7/13/23 again. My husband was able to show him a video of the oven shutting off. **** states he is unsure of what the issue with the oven is and states that his supervisor will reach out to us by 7/17/23. I waited a week and had received no call.

  I called the company 7/24/23 and was told ****** the supervisor would call me back that morning. I, again, received no return call.

  I called today 7/25/23, was told the same by the receptionist that I would get a call back and as of 4pm today I have yet to receive a return call. My concern is that my oven was not repaired properly and no one has reached back out to me.

   

  Business Response

  Date: 08/15/2023

  Business stated that they completed the repairs and oven was functioning properly.  When consumer called back, service tech went back to the property and made sure the oven was cycling properly.  Soon after, the business received a video and dispatched the tech again.  The tech again confirmed that the oven was cycling properly, leaving the property with the consumers happy.  This was the last the business had heard from the consumers until this complaint was filed.  

  Customer Answer

  Date: 08/15/2023

  the last time the service tech came to my house the oven was not working. I was told the manager ****** would call me back the following week, which was back in July as stated in my complaint. I also called the company twice and never received a call back. My oven continued to turn off and I never received a call back from management as promised by the tech and young lady that answered my calls back in July. My complaint here has been blatantly ignored.. as have my calls in.
  

  Customer Answer

  Date: 09/11/2023

  Good morning,
  
  Has there been any updates? Or is there a timeframe I should wait before reaching out again?
  
  Thank you,
  ********

  Business Response

  Date: 09/13/2023

  Business states they will be calling today to set up another service call to check the oven.  

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 4, 2022 Technician came out to diagnose the issue but he was new and needed assistance. August 10, 2022 Technician came back with his supervisor to diagnose the issue which was supposedly a bad motor control board and recommended repair over replacement due to costs but the decision was left up to me. August 15, 2022 Motor control board was replaced which cost 770.80 August 25, 2022 Technician came back out on warranty (an hour late for the appointment) and said that the dryer had never dried the clothes in anything less than the two hours that it is currently taking to dry the clothes which isn't true. I was not warned about a 2-4 hour dry cycle being considered NORMAL prior to opting to repair, if I had known that I would have opted for replacement over repair. October 1, 2022 My dryer is still taking 2 hours to dry the clothes and is now making a whining noise intermittently while it does so...a VERY unhappy and dissatisfied customer as I've now spent 370.80 to repair a dryer and maxed out my home warranty contribution for the year on a dryer that STILL is not working correctly and to be told that a 4 hour dry cycle is NORMAL by the call center rep/receptionist and the most recent tech is absolutely ridiculous. I had worked with COAR previously when my washer broke back in March of 2021 and they were top notch on the customer service at that point-did an excellent job/very knowledgeable which is why I called them back when the dryer broke but I wish that they would have been more honest from the start on this one and just admitted that they aren't capable of servicing a ventless condensation dryer, because I am now out of money to pay them and after so many trips by technicians to fix it unsuccessfully-I'm out of patience as well and I still have a broken dryer. Had I known up front that a 4 hour dry cycle was NORMAL I would have opted to spend the extra towards replacement in the hopes of getting a machine that actually works to dry the clothes faster.

  Business Response

  Date: 10/19/2022

  We are sorry to hear that the customer is not happy with the information she was given regarding her dryer.  

  As the customer was informed, the dryer that was left at her new home when she moved in is, what's referred to as a "Condensation" dryer. This new type of dryer is to be more energy efficient, using a refrigerator compressor (Yes I know this sounds crazy) to produce heat at 120 volts, instead of a 220 volt heating element.

  There is nothing Central Ohio Appliance Repair Inc. can do to change the drying time of this type of dryer. Below are some links from the internet that explain this issue in more detail.

  Here's a few links addressing the length of time this type of appliance takes to dry. 
  
  https://www.reviewed.com/laundry/features/everything-you-need-to-know-about-ventless-dryers
  
  Ventless dryers also take longer to get your clothes dry. A vented dryer might finish a Normal load in about 45-50 minutes, but a condenser or heat pump dryer could run for an hour and a half. Want to dry a bulky blanket or comforter? You could be waiting more than three hours.
  
  https://www.coolblue.nl/en/advice/heat-pump-dryer-or-condenser-dryer.html
  

  On average, a condenser dryer takes 2 hours and 15 minutes to dry 8 kilos of laundry. This is half an hour faster than with a heat pump dryer. Remember that with a condenser dryer, your laundry will wear faster and you use a lot of energy. This is due to the high drying temperature.
  
  https://www.productreview.com.au/articles/which-is-better-a-heat-pump-dryer-or-a-condenser-dryer
  
  Drying a full load in a heat pump dryer can take up to 4 hours - that's up to an hour slower than a condenser dryer would take.

  Customer Answer

  Date: 10/20/2022

  my dryer is now making a random whining noise during the 2-hour dry cycle and that was not addressed by the company's response to my complaint. It is not normal for a dryer to intermittently whine like that when drying clothes
  

  Business Response

  Date: 11/01/2022

  In response, I have went back through all of the customers complaints regarding the dryer, none of which refer to a noise, it has always been a drying issue. Unfortunately it seems that there must be a different new problem with the dryer. The customer has a home warranty on the appliance, and I would suggest they contact their home warranty company to schedule for another service call at this time.

  Customer Answer

  Date: 11/01/2022

  the whining noise is new following their most recent service attempt. I should NOT have to pay another deductible to my home warranty provider due to their inability to address the issue properly the first, second or third time that they were out for service-nor do they deserve to get paid 800 dollars for failure to provide a service as my dryer is still broken and I don't appreciate being repeatedly dismissed/ignored by them. 

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ice machine not working, the merchant deceived me by implying it needed replaced, but the problem was inadequate water supply. They replaced my entire mechanical system, I paid in good faith, but the problem was with the water supply and not the equipment.

  Business Response

  Date: 07/29/2022

  The ice machine was not working because the motor in the icemaker was mechanically locked up. There
  are many elements needed to create ice. The “entire mechanical system” was certainly NOT replaced.
  Only a single component, the icemaker. We repaired in good faith as well. It’s unfortunate that in this
  case, an underlying issue with the plumbing in the home was the root cause of the icemaker failure. The
  old part was left with the customer. If a refund is desired, we’ll happily reinstall the old icemaker, return
  the new one we installed and add this customer to the exceedingly short list of customers we refuse to
  do business with. He was hostile to our technician and refused to discuss the situation in a professional,
  adult-like manner and had no desire to understand anything. Rather, he was, and continues to be, only
  interested in casting insults and slandering a reputable business because he’s mildly inconvenienced to
  address plumbing issues in his own home.